Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Google reviewers rate Southern Chimneys, LLC 4.9 out of 5 based on 204 reviews, with the owner responding to 73% of them. Customers frequently cite punctuality, clear communication, and thorough explanations during chimney sweeps, gas fireplace repairs, and cap installations. Staff are noted for leaving work areas clean and providing detailed documentation. One recurring criticism involves a persistent leak that continued after a chimney cap replacement, despite subsequent service attempts.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
204 Google reviews we collected
Phrases our text analysis found in 183 written reviews
How often each topic comes up in the written reviews
We read 183 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, explained the inspection clearly, and answered all my questions.”
“Southern Chimneys did an excellent job with our chimney repair.”
“I’m extremely happy with the results and would gladly recommend their services to anyone looking for quality fireplace and chimney work.”
“If you chose to work with this company, I recommend asking for someone with experience and double checking their work to make sure nothing is missed.”
“They explained what needed to be fixed, provided clear information, and completed the work efficiently.”
“Ben and Justin arrived on time, were incredibly knowledgeable, skilled in the repair, and communicated well.”
“They were professional, knowledgeable, and reasonably priced.”
“Southern Chimney will not sell you unnecessary services or over charge for something you don't need.”
“They have swept my chimney in the past as well and have always been very professional and honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
Always great, thorough service! I use Southern Chimney every year for my sweep and any fireplace service I need!
Southern Chimneys did an excellent job with our chimney repair. They explained what needed to be fixed, provided clear information, and completed the work efficiently. Very pleased with the results.
I had a great experience with Southern Chimneys. The team was professional, explained the inspection clearly, and answered all my questions. The work was completed carefully and the area was left clean.
I had a fantastic experience with this company. They restored my gas fireplace beautifully, and it looks and works better than ever. The custom chimney caps were crafted with great attention to detail and fit perfectly, adding both protection and a polished appearance to my home. The team was professional,…
Ben and Justin arrived on time, were incredibly knowledgeable, skilled in the repair, and communicated well. Repaired gas leak to fireplace. Consulted with me throughout the process on the approach and cost. Highly recommend.
I had such a great experience with Southern Chimneys. I needed a new gas line installed. Southern Chimneys was able to get me all connected. From Carrie at the front desk scheduling to Ben working the pipe wrench. I had some obstacles with my install and they were able to provide me with clear options so that we can…
4.9 ★★★★★ 204 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always great, thorough service! I use Southern Chimney every year for my sweep and any fireplace service I need!
Southern Chimneys did an excellent job with our chimney repair. They explained what needed to be fixed, provided clear information, and completed the work efficiently. Very pleased with the results.
I had a great experience with Southern Chimneys. The team was professional, explained the inspection clearly, and answered all my questions. The work was completed carefully and the area was left clean.
I had a fantastic experience with this company. They restored my gas fireplace beautifully, and it looks and works better than ever. The custom chimney caps were crafted with great attention to detail and fit perfectly, adding both protection and a polished appearance to my home. The team was professional, knowledgeable, and completed the work efficiently. I’m extremely happy with the results and would gladly recommend their services to anyone looking for quality fireplace and chimney work.
Ben and Justin arrived on time, were incredibly knowledgeable, skilled in the repair, and communicated well. Repaired gas leak to fireplace. Consulted with me throughout the process on the approach and cost. Highly recommend.
I had such a great experience with Southern Chimneys. I needed a new gas line installed. Southern Chimneys was able to get me all connected. From Carrie at the front desk scheduling to Ben working the pipe wrench. I had some obstacles with my install and they were able to provide me with clear options so that we can make the best choice possible. The experience was great and I would highly recommend the Southern Chimney team for future work!
Meticulous job restoring my gas fireplace and adding beautiful custom made chimney caps! Highly recommend.
Where do I start … this is by far one of the most well respected companies to work with they are very knowledgeable and professional customers service is on point and can’t not shout out my 2 best tech Ty and Alex very friendly well to work with go above and beyond the call of duty thank you guys so much you guys rocks 🤘🏽
Very professional and communicative. While installing our new chimney cap, the technicians fixed a loose shingle on the roof just because they noticed it. Great work!
Katie, we are so glad we were able to help you out! Thank you for taking the time to share your experience.
We were impressed by the professionalism of the crew that inspected and installed our gas logs. Ty and David were excellent representatives of the company and the installation was quick and efficient. We love the product too!
Thank you, Mary! Glad to hear everything went well and that you are enjoying your new gas logs!
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
