Moving and storage service · Suffolk, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty60−4Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#89 of 112 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★890 Google reviews · 24 photos
93%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
$705typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Southside Moving and Storage 4.8 out of 5 based on 890 reviews, frequently praising the team's punctuality, efficiency, and careful handling of items during local moves and storage transfers. Customers often note reasonable pricing and clear communication before and during the service. However, lower-rated reviews cite issues with property damage, missing items, and unresponsive claims departments, while one criticizes the use of artificial intelligence in marketing.
Google rating: 4.8 out of 5 from 890 reviews (93% five-star).
Reviews on this page: 890 Google reviews (838 with written comments, 17 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: November 8, 2026.
Service: Packing Service serving Suffolk, Virginia.
Data from Google, last updated November 10, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Southside Moving and StoragePacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southside Moving and Storage: 81/100 on this factor. Category median: 90.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southside Moving and Storage: 76/100 on this factor. Category median: 86.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Southside Moving and Storage: 60/100 on this factor. Category median: 89.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Southside Moving and Storage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southside Moving and Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southside Moving and Storage: 20/100 on this factor. Category median: 90.D
20
Bar = this company · dark tick = category median.
Star ratings
890 Google reviews we collected
4.8of 5
5 stars83093%
4 stars101%
3 stars40%
2 stars61%
1 star404%
Praise vs complaints
Phrases our text analysis found in 838 written reviews
97%praise
Praise1,73097%
Complaints543%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price8162%
Reasonable4937%
Overpriced00%
Not sure11%
$705-24% vs typical packing services
Middle half of what 103 customers paid ($454–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53330%
Speed & response42424%
Would recommend33619%
Quality & results30717%
Price & value865%
Communication664%
Honesty & trust322%
What customers talk about
We read 838 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lynette was especially helpful during our first move when we had to reschedule because our apartment wasn’t ready.”
“Daughter is missing a television from a simple renovation move Very unprofessional and would not trust them in my home.”
“Antwon,Eric , Ray was a great team on time got the job done well and fast”
“Also, the two movers were polite and acted professionally, albeit a bit slowly.”
“I would absolutely recommend Southside Moving and Storage to anyone looking for reliable movers.”
“For these reasons I would not recommend this company.”
“This is my second time using Southside Moving and Storage, and once again, I had a great experience!”
“The crew was friendly/nice and I understand their concern with liability…just terrible customer service on the home office side.”
“If you are looking for a reliable and affordable moving company, look no further.”
“Yet I still paid for 2hrs and the overpriced travel cost.”
“They communicated well, asked questions to make sure everything was handled the way we wanted, and clearly knew what they were doing.”
“A lot of the other places I called did ask questions, but sort of were impatient or didn't explain things as clearly.”
“I would highly recommend Southside Moving Company to anyone looking for a reliable, efficient, and professional moving service!”
“A scam, asked too many personal questions without providing an estimate of costs before getting started.”
People customers mention
Harrigan138 reviews
Tony58 reviews
Steve50 reviews
Calvin43 reviews
Dante42 reviews
Paul33 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Southside Moving and Storage for 8 kinds of job. Pick one to see what they paid and said.
Jon11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Have used Southside movers on 3 different moves over the last 6 months. Wanted to give a shout out to the guys that did the work. Antwon, Steve, and Keith all were great on all of my moves. Job well done. Price was reasonable.
Paid $500–1,000Reasonable priceLocal moving
Brittany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Steve, Tony, DB, Caleb have exceed my families expectations. They worked tediously, diligently, and adjusted as needed. Will definitely keep this company in mind if we ever need moving services again.
Paid $1,500–2,000Great priceLocal moving
Becky5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Keith & Caleb are the best! So efficient & fast - they made moving a good experience! Thank you!
Paid $1–500Great priceSenior moving
Ashley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Steve, Erick, and Jeremiah were amazing!!! They were kind, fast and efficient!! I am a returning customer so they did not disappoint!!
Chanda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
If you are looking for a reliable and affordable moving company, look no further. Their quote was very reasonable compared to other options, with no hidden surprises. The level of communication before and during the move ensured that all
questions were answered. The movers, Keith and Jaden showed up on time and…
AshleyLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From the phone call to set my move up to the guys coming in,
Getting everything in the truck and to my storage unit, everything went super smooth and super fast! They were able to get me a move day asap, a quote and a breakdown very easily and the estimate was very straightforward. They ended up doing everything in…
Amazing crew and service! They took great care of all our belongings and got them safely to our new house without a scratch or dent. Would highly recommend.
Price assessment: Great price
Services: Local moving, Oversized-item moving
Response from the owner · a day ago
We're absolutely delighted to hear that you're pleased with the service our team provided! Ensuring your belongings arrive safely brings us joy. Your recommendation is greatly appreciated, and we're here to help whenever you need us again.
jj swag swag3 reviewsiTotal number of Google reviews jj has written across all businesses on Google Maps, not just this one.
Antwon,Eric , Ray was a great team on time got the job done well and fast
Response from the owner · 5 days ago
We're so happy to know Antwon, Eric, and Ray made your move seamless and speedy! Your support means a lot. If you ever need assistance again, we're just a call away.
Jon Sutherland11 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Have used Southside movers on 3 different moves over the last 6 months. Wanted to give a shout out to the guys that did the work. Antwon, Steve, and Keith all were great on all of my moves. Job well done. Price was reasonable.
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
Response from the owner · a week ago
Thank you so much for your wonderful feedback! We're delighted that Antwon, Steve, and Keith made each of your moves a great experience. It's a pleasure knowing we could help make your transitions easier at a reasonable price. Looking forward to the next time we can assist you.
Brittany Holloway5 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Steve, Tony, DB, Caleb have exceed my families expectations. They worked tediously, diligently, and adjusted as needed. Will definitely keep this company in mind if we ever need moving services again.
Price assessment: Great price
Price: $1,500–2,000
Services: Local moving
Response from the owner · a week ago
We truly appreciate your kind words! It’s wonderful to hear that Steve, Tony, DB, and Caleb could exceed your expectations. We look forward to helping with any of your future moving needs. Best wishes from our team!
Ella Roque9 reviewsiTotal number of Google reviews Ella has written across all businesses on Google Maps, not just this one.
This is my second time using Southside Moving and Storage, and once again, I had a great experience!
From scheduling to completion, everything went smoothly both times. Lynette was especially helpful during our first move when we had to reschedule because our apartment wasn’t ready. She was understanding and made the process easy.
During our first move, Daniel and Jose arrived on time, were respectful, and worked efficiently, even finishing ahead of schedule. When we noticed one small thing they missed during our walk-through, they came right back and took care of it without any issues.
For our second move, Keith and Jaden were just as great. They showed up on time, were professional, respectful, and got right to work. They communicated well, asked questions to make sure everything was handled the way we wanted, and clearly knew what they were doing.
What really stands out to me is the consistency. We’ve had two different crews, and both times the service was excellent. That says a lot about how the company operates.
I would absolutely recommend Southside Moving and Storage to anyone looking for reliable movers. After two great experiences, I feel confident recommending them to family, friends, or anyone who needs moving services. It’s not always easy finding a company you can trust, but Southside has earned mine. They’ll definitely be my first call if I need movers again!
Thanks to the entire Southside team for making both moves so much easier!
Price assessment: Reasonable price
Price: $400–600
Services: Senior moving, Local moving
Response from the owner · 10 months ago
Thank you so much for taking the time to share your experience! We're thrilled to hear that everything from scheduling to completion went smoothly. Lynette will be so happy to hear your kind words — she works hard to make scheduling and rescheduling stress-free, and we're glad she was able to help when your apartment wasn’t ready.
We’re also glad Daniel and Jose were able to arrive early, work efficiently, and treat your belongings with care.
Finishing ahead of schedule while maintaining quality is something we take great pride in. And thank you for mentioning the follow-up — our team is always committed to making things right immediately.
We truly appreciate your recommendation and the trust you placed in Southside Moving and Storage.
If you ever need moving help again, we’ll be here for you!
Becky Rhodes5 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Keith & Caleb are the best! So efficient & fast - they made moving a good experience! Thank you!
Price assessment: Great price
Price: $1–500
Services: Senior moving
Response from the owner · a week ago
We're really grateful for your fantastic review! It's wonderful to know Keith and Caleb could provide you with such an efficient and smooth move. We're all about making your moving experience stress-free and fun. Can't wait to assist you again with future moves!
Mady Jaso2 reviewsiTotal number of Google reviews Mady has written across all businesses on Google Maps, not just this one.
I had a great experience with Southside Moving Company for my local move in Norfolk! I especially want to give a huge shoutout to my moving team, Eric, Keith, and Steve, for their outstanding professionalism, efficiency, and hard work.
The entire moving process was smooth and stress-free from start to finish. Not only did they handle everything with care, but they also managed to finish an entire hour ahead of the estimated time I was originally quoted! They even seamlessly assembled my bed frame, making the move-in process that much easier.
I also want to recognize Lynette, my moving specialist, who assisted me with my moving estimate. I truly appreciate her help in getting everything coordinated and making the process easy from the very beginning.
A huge thank you to Lynette, Eric, Keith, and Steve for making this such a positive experience! Their professionalism, teamwork, and attention to detail did not go unnoticed. I would highly recommend Southside Moving Company to anyone looking for a reliable, efficient, and professional moving service!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 3 weeks ago
We're incredibly grateful for your outstanding feedback! Knowing that our team could provide such a seamless and hassle-free experience for your move is truly rewarding. We're glad our efforts made your moving day easier and more enjoyable. Thank you for the wonderful recommendation!
Thomas MiglisLocal Guide · 228 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Cory, Tony, and Tank are a great crew, very efficient, careful, and accommodating! Completed less than half the estimated time. Very friendly and professional!
Response from the owner · 3 weeks ago
Thank you so much for sharing your experience with us! We’re thrilled to know our crew could surpass your expectations and make your moving day a breeze. Your kind words about their professionalism and friendliness mean a lot. We hope you enjoy your new space!
Ashley Gooding-Miller8 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Steve, Erick, and Jeremiah were amazing!!! They were kind, fast and efficient!! I am a returning customer so they did not disappoint!!
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Oversized-item moving, In-state moving
Response from the owner · 3 weeks ago
We truly appreciate your wonderful feedback! It's delightful to know that our team made your move smooth and satisfying as a returning customer. We're here to ensure your relocations are always hassle-free! Wishing you all the best for your new journey ahead!
Chanda Finch Davis3 reviewsiTotal number of Google reviews Chanda has written across all businesses on Google Maps, not just this one.
If you are looking for a reliable and affordable moving company, look no further. Their quote was very reasonable compared to other options, with no hidden surprises. The level of communication before and during the move ensured that all
questions were answered. The movers, Keith and Jaden showed up on time and provided exceptional service throughout the entire move. They worked quickly, handled everything with care, and maintained a polite and professional attitude the whole time. They truly made moving my daughter’s things an stress-free experience—I’d recommend them to anyone!
We're immensely grateful for your amazing review! It's fantastic to know that Keith and Jaden made your move smooth and stress-free. Providing excellent service and communication truly matters to us. We look forward to being your moving choice anytime!
