Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Reviewers praise the relaxing atmosphere, attentive staff, and ability to accommodate same-day appointments for services like deep tissue, couples, and shiatsu. Common criticisms include a small facility with limited privacy, high prices, and aggressive tipping practices. Some clients reported communication issues regarding pressure preferences and unexpected billing errors, though many others expressed strong intent to return.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
810 Google reviews we collected
Phrases our text analysis found in 718 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 718 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very relaxing and attentive to my specific right areas.”
“When I questioned this practice, they blamed the owner’s greed, which was highly unprofessional.”
“I highly recommend it to Japanese tourists visiting the Waikiki area.”
“Additionally, mariko asked me to scan the QR code to rate, so I scanned, then she took my phone and rated it 5 stars herself!”
“They gave me a thorough full-body massage, taking their time with it.”
“Not a horrible massage by any means, but I wouldn’t return.”
“Great massage, went with my wife for a couples 60 min massage great price as well!”
“It is overpriced, lacks professionalism, and fails to deliver the quality of service one would expect for the price.”
“We called in the morning and they were able to secure us a same day appointment for a 60 minute couples massage.”
“Mariko-san so accommodating and easy to communicate and to arrange my session.”
“The service is very open, transparent, and attentive.”
praise complaint · found by our text analysis, Google review wording unchanged.
Very relaxing and attentive to my specific right areas. Exactly what was needed!
Great massage, went with my wife for a couples 60 min massage great price as well! Located on 6th floor of the complex, so it's best you call so she can get you from the lobby. Thanks!
Mariko was great and provided an amazing relaxing service. Recommend for those in the area.
OMG! My very first massage ever and Mariko was so helpful! Much appreciated! And highly recommended!
Yuki and Ton took great care of us after we wrecked our legs running koko head! They were very receptive to pressure change requests throughout the massage. We did the couples massage with deep pressure and aroma therapy.
I scheduled a same day appt and was very pleased. I should have booker longer than 60min with Yukiko. She was phenomenal.
4.9 ★★★★★ 810 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very relaxing and attentive to my specific right areas. Exactly what was needed!
Excellent! Highly recommend
60分コースで施術いただきました。ちょうど良い力加減で、オイルもとても気持ちよかったです。ありがとうございました。
予約からご丁寧に対応くださって大変ありがたかったです。まりこさんの日本語のご対応も安心でした！また次回ハワイに来た時は伺います！
매우 편안하고 부드러운 마사지를 받았습니다 피곤한 비행에 지친 몸을 풀수 있어서 좋았습니다^^ 로미로미 마사지 정말 좋아요~~
어깨랑 목이 너무 아팠는데 사장님이 잘주물러 주셔서 편하게 잠들면서 마사지받았네요 60분이라는 시간이 순식간에 지나갔어오 감사합니다.
Mariko did a great job!
Mariko is the best! Best massage ever! Will definitely come back.
親切な日本人のセラピストさんで 安心安全の支払いです♥また来ます☺️
Great massage, went with my wife for a couples 60 min massage great price as well! Located on 6th floor of the complex, so it's best you call so she can get you from the lobby. Thanks!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
