ebby aychLocal Guide · 41 reviewsTotal number of Google reviews ebby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do good work, affordably too. Thankful for Sparks.
Sparks Garage Auto and Diesel LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%89+21.6Value 14%92+13Replies to reviews 7%89+6.3Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 68 mobile auto mechanicsPosition by Experts Score among all companies we track in this category. · better than 54%
4.8 ★★★★★ 98 Google reviews · 24 photos
84%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Aug 2026latest review
Sparks Garage Auto and Diesel LLC at a glance
Google reviewers rate Sparks Garage Auto and Diesel LLC 4.8 out of 5 based on 98 reviews, with the owner responding to 57% of them. Customers frequently cite punctual service, quick turnaround times, honest diagnostics, and affordable pricing for repairs ranging from brakes to engines. While staff communication is generally praised as helpful and professional, one lower-rated review noted a need for better updates regarding job status when the shop is short-staffed.
- Google rating: 4.8 out of 5 from 98 reviews (84% five-star).
- Reviews on this page: 98 Google reviews (65 with written comments).
- Owner responses: the business replied to 57% of reviews.
- Most recent review: August 20, 2026.
- Service: Mobile Auto Mechanic serving Berea, Kentucky.
Data from Google, last updated October 26, 2026.
Score profile vs other mobile auto mechanics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sparks Garage Auto and Diesel LLC: 83/100 on this factor. Category median: 87.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sparks Garage Auto and Diesel LLC: 89/100 on this factor. Category median: 80.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sparks Garage Auto and Diesel LLC: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sparks Garage Auto and Diesel LLC: 92/100 on this factor. Category median: 100.A
92
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sparks Garage Auto and Diesel LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sparks Garage Auto and Diesel LLC: 89/100 on this factor. Category median: 65.A
89
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
- 5 stars8284%
- 4 stars1111%
- 3 stars33%
- 2 stars11%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
- Praise11898%
- Complaints32%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price120%
- Reasonable480%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2924%
- Price & value2218%
- Honesty & trust1815%
- Quality & results1613%
- Speed & response1613%
- Would recommend1613%
- Communication43%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris and everyone there are super helpful, knowledgeable, and friendly.”
“It was also extremely affordable, and the van is still running a week later so that gives me some hope.”
“Chris was upfront and told me it would likely be tomorrow before I could pick up my car, which was fine by me.”
“Excellent service, I would give them 10 stars if I could.”
“Got me in same day, and had my car fixed within 2hrs of dropping it off!”
“For anyone looking to get their vehicle checked out, and/or repaired I highly recommend Sparks.”
“The communication between business and customer is great.”
People customers mention
- Chris 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sparks Garage Auto and Diesel LLC for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Ray3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great customer service quick turn around times.. all around good ppl very knowledgeable only ppl I take my trucks too…
Great priceExhaustSteering & suspension repairGeneral repairs & maintenance
DeadLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cool videos yall :) They have a bunch of videos of picking up old trucks on you tube.
GlennLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sparks Garage was recommended to me through a parts retailer, and I am very happy with the way I have been treated like family, not knowing them from Adam. I was reassured that everything would be fine and was given peace of mind after dropping the truck off. The technicians are very knowledgeable from the…
Sherrio3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Go, go, go to sparks garage to have your car serviced. My son’s mustang had some issues that needed attention. Chris and Matt were so polite and very knowledgeable about automobiles. They got us in and out and didn’t charge an arm, leg and left rip to complete the repairs. Whatever repair you need I’m sure they can fix it. Give Sparks Garage a try.
tommyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I had them arrange a tow and repair for one of our customers from iGo motors. They were very fair and very fast. Thanks Chris
Katherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We looked for a diesel mechanic for our truck for almost 5 months. I live almost 2 hours away but I couldn't have found a better shop and I'm so grateful we did. They stayed late for drop off and pickup when I had limited availability to do so. They also found the actual problem with my truck and were able to fix…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Engine repair | 4 | — |
| Auto engine diagnostic | 4 | — |
| Steering & suspension repair | 2 | — |
| General repairs & maintenance | 2 | — |
| Brakes | 2 | — |
| Air conditioning | 2 | — |
| Oil change | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 98 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Christina Kaye4 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSparks is now the ONLY garage I'll ever use as long as I'm living in (or near) Richmond! They've done work for me a few times now, and I've never once had an issue with anything at all. Chris and everyone there are super helpful, knowledgeable, and friendly. The shop is cleaner than any car garage I've ever seen. And today, I had to take my car in for quite a bit of work with alignment and suspension 5 hours later than I said I would be there (I did call the guys first and tell them). Chris was upfront and told me it would likely be tomorrow before I could pick up my car, which was fine by me. But not even 5 full hours later, he called and the work was done, so I was only without my car for less than half a day for all that work! Oh, and he put my wiper blades on for me at no extra cost! And that was ON TOP OF how incredibly busy the garage was not including my work! Cannot recommend a better garage than this!
- Price assessment: Reasonable price
- Services: Steering & suspension repair
Daniel Forbes13 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePolite,knowledgeable, & reasonable pricing. Definitely using in the future!
- Price assessment: Reasonable price
- Services: Engine repair
Ray Peel3 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service quick turn around times.. all around good ppl very knowledgeable only ppl I take my trucks too…
- Price assessment: Great price
- Services: Exhaust, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Brakes, Air conditioning, Battery, Oil change
Dead WoodLocal Guide · 19 reviewsTotal number of Google reviews Dead has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCool videos yall :) They have a bunch of videos of picking up old trucks on you tube.
Stephen PateLocal Guide · 18 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood guy's to work on your vehicle. Worth the drive!
- Price assessment: Reasonable price
Glenn TaylorLocal Guide · 95 reviewsTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSparks Garage was recommended to me through a parts retailer, and I am very happy with the way I have been treated like family, not knowing them from Adam. I was reassured that everything would be fine and was given peace of mind after dropping the truck off. The technicians are very knowledgeable from the conversation I had with them, and they have the scanners and tools to troubleshoot problems. I am excited now to get my truck back to good without breaking the bank.
Sherrio Warren3 reviewsTotal number of Google reviews Sherrio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGo, go, go to sparks garage to have your car serviced. My son’s mustang had some issues that needed attention. Chris and Matt were so polite and very knowledgeable about automobiles. They got us in and out and didn’t charge an arm, leg and left rip to complete the repairs. Whatever repair you need I’m sure they can fix it. Give Sparks Garage a try.
AKeezi4DeezyLocal Guide · 69 reviewsTotal number of Google reviews AKeezi4Deezy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guys, never any issues, getcha in and get u back on the road! Solid group
tommy meyerLocal Guide · 40 reviewsTotal number of Google reviews tommy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had them arrange a tow and repair for one of our customers from iGo motors. They were very fair and very fast. Thanks Chris
Response from the owner · 6 years ago
Thanks Tommy! We appreciate your business.
Business details
- Address: 217 Lake St, Richmond, KY 40475
- Phone: (859) 575-7000
- Service area: Berea, KY