iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%58+36.8Reliability 28%60+16.9Replies to reviews 8%7+0.6Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 57 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.6★★★★★1,002 Google reviews · 24 photos
76%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Spin Laundry Lounge 4.6 out of 5 based on 1002 reviews, with the owner responding to only 6% of comments. Customers frequently praise the facility’s cleanliness, friendly staff, and modern amenities like an attached cafe, arcade, and easy digital payment options. However, several low-star reviews highlight recurring issues with unexpected credit card overcharges, pricing discrepancies, and occasional staff unresponsiveness or rudeness during service interactions.
Google rating: 4.6 out of 5 from 1,002 reviews (76% five-star).
Reviews on this page: 1,002 Google reviews (640 with written comments, 52 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: November 3, 2026.
Service: Ironing Service serving Hillsboro, Oregon.
Data from Google, last updated November 4, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Spin Laundry LoungeIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Spin Laundry Lounge: 58/100 on this factor. Category median: 86.C
58
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Spin Laundry Lounge: 60/100 on this factor. Category median: 84.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Spin Laundry Lounge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Spin Laundry Lounge: 7/100 on this factor. Category median: 77.F
7
Bar = this company · dark tick = category median.
Star ratings
1,002 Google reviews we collected
4.6of 5
5 stars76276%
4 stars15115%
3 stars424%
2 stars222%
1 star252%
Praise vs complaints
Phrases our text analysis found in 640 written reviews
90%praise
Praise48790%
Complaints5410%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25748%
Speed & response10419%
Price & value8916%
Would recommend438%
Quality & results316%
Honesty & trust92%
Communication81%
What customers talk about
We read 640 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The café atmosphere, welcoming seating, and eco-friendly supplies make waiting around surprisingly pleasant.”
“Rude employees and this place is very dirty machines smell really bad even after you sanitize them.”
“Highly recommended if you want a reliable, clean spot to get laundry done efficiently.”
“I drive all the way there from the Beaverton area because they are worth it!”
“Overpriced, machine will add costs once you select”
“Would definitely recommend if you’re looking for a safe place to do your laundry.”
“If you don’t want your clothes ruined with a dash of rude employees then stay away from this laundrymat never again will I go here.”
“Wonderful atmosphere, great service, great prices and very fast, excellent machines.”
“Giving it just 2 stars because the parking here is THE worst.”
“Clean machines, smooth process, and a genuinely good drink on hand make this place stand out in the best way.”
“Since I was a bit lost on how everything works, the employee was incredibly helpful and explained every detail to me.”
People customers mention
Portland15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSunshineLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
Been going there since they opened! Love love love Spin Laundry! I drive all the way there from the Beaverton area because they are worth it!
The peeps over at the OG location are
A M A Z I N G! So helpful and friendly. The machines are always spotless and have no smell. I can wash my clothes confidently and play some pinball while I wait!
BBri3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
DO NOT USE DEBIT OR CREDIT CARDS THEY WILL TAKE OUT EXTRA FUNDS THIS IS THE SECOND TIME. I WILL BE REPORTING THEM.
AAlexander2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Spin Laundry Lounge completely changes the laundromat experience. The facility is spotless, well-lit, and thoughtfully designed. The high-efficiency Electrolux machines get clothes clean and dried in record time, and having tap-to-pay card and mobile wallet readers right on the machines makes the entire visit…
BBuildYourCNCLocal Guide · 160 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love this laundromat. There is a cafe connected. Live music while I was here. I've never been to a better laundromat and maybe never been to a better lovely environment. So nice.
AannaLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This was my first time ever using a laundromat, let alone in the US, so I really didn't know what to expect. But I was so pleasantly surprised! Since I was a bit lost on how everything works, the employee was incredibly helpful and explained every detail to me. While I was waiting, I got a delicious cappuccino from…
MMatthew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Super clean and friendly staff! Easy to use machines that accept credit cards and Apple Pay. Great atmosphere and the coffee shop next door is wonderful as well. Highly recommend!
Been going there since they opened! Love love love Spin Laundry! I drive all the way there from the Beaverton area because they are worth it!
The peeps over at the OG location are
A M A Z I N G! So helpful and friendly. The machines are always spotless and have no smell. I can wash my clothes confidently and play some pinball while I wait!
B
Bri Manzanares3 reviewsiTotal number of Google reviews Bri has written across all businesses on Google Maps, not just this one.
Spin Laundry Lounge completely changes the laundromat experience. The facility is spotless, well-lit, and thoughtfully designed. The high-efficiency Electrolux machines get clothes clean and dried in record time, and having tap-to-pay card and mobile wallet readers right on the machines makes the entire visit hassle-free—no digging for quarters or dealing with tokens. The café atmosphere, welcoming seating, and eco-friendly supplies make waiting around surprisingly pleasant. Highly recommended if you want a reliable, clean spot to get laundry done efficiently.
B
BuildYourCNCLocal Guide · 160 reviewsiTotal number of Google reviews BuildYourCNC has written across all businesses on Google Maps, not just this one.
I love this laundromat. There is a cafe connected. Live music while I was here. I've never been to a better laundromat and maybe never been to a better lovely environment. So nice.
A
anna alekseevaLocal Guide · 6 reviewsiTotal number of Google reviews anna has written across all businesses on Google Maps, not just this one.
This was my first time ever using a laundromat, let alone in the US, so I really didn't know what to expect. But I was so pleasantly surprised! Since I was a bit lost on how everything works, the employee was incredibly helpful and explained every detail to me. While I was waiting, I got a delicious cappuccino from the sweet lady at the community cafe right there. The 45 minutes I spent here turned out to be such a lovely time! There are board games, great music, and even a bookshelf here, and everyone waiting around was super friendly too. I'm absolutely thrilled with this place. Thank you so much!
L
Lauren GutierrezLocal Guide · 33 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Super clean and friendly staff! Easy to use machines that accept credit cards and Apple Pay. Great atmosphere and the coffee shop next door is wonderful as well. Highly recommend!
S
SHARON DIANELocal Guide · 158 reviewsiTotal number of Google reviews SHARON has written across all businesses on Google Maps, not just this one.
It was the 2nd time we went to this laundry and some how our card we use was over charge to the amount of $40 dollars and it took about 2 weeks for it to clear on my card. Can't say I will use a card again next time I will have cash it a clean big space.
M
Mari11 reviewsiTotal number of Google reviews Mari has written across all businesses on Google Maps, not just this one.
