Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Stanley Steemer holds a 4.9 rating from 1495 reviews, with the owner responding to 91 percent of feedback. Customers frequently praise the punctuality, professionalism, and clear communication of the teams, noting that stain removal and air duct cleaning often restore carpets to a like-new condition. Recurring complaints include dissatisfaction with pet odor removal, missed corners, and billing discrepancies regarding applied discounts.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Bar = this company · dark tick = category median.
1,495 Google reviews we collected
Phrases our text analysis found in 1,291 written reviews
Price verdicts customers left with their Google review
Middle half of what 294 customers paid ($183–$471) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,291 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh and Victor were professional, and took extra care with some challenging areas that had stains.”
“They were unprofessional, I heard one of the workers tell the other one that my kids “messed up my carpet”.”
“Nick and Evan did an exceptional job with our carpets, rugs and chairs!”
“For the amount of money I paid, the service was honestly horrible.”
“They arrived on time, were very careful working china cabinets and furniture.”
“He never showed up on Monday, and I never got a call.”
“Their customer service and quality of work was a 10/10.”
“Very hard company to do business with would recommend another company they definitely have problems from the top to the bottom if you use them good luck”
“We went through a walk-through of the house, and Victor asked several questions and explained what he was going to do.”
“I always have good results from Stanley Steemer, and it is affordable.”
“I got overcharged.”
“I highly recommend Taylor to anyone looking for reliable, top-notch service!”
“Years of business at multiple properties and this was the response I received after their fraud: silence.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Had carpets cleaned and deodorized. The crew - Nicholas & Evan - were amazing. Explained everything. Answered questions. Completely exceeded my expectations. 1st time customer. Will 100% use again.
Nick and Evan did an exceptional job with our carpets, rugs and chairs! They were also thoughtful about our concerns, polite and considerate. This is the second time we have used Stanley Steemer and we are happy with the service. We have used them for carpets and air vent cleaning. We notice a huge difference to the air quality in our home.
Victor and his assistant Levi did an outstanding job of cleaning our carpets today. We went through a walk-through of the house, and Victor asked several questions and explained what he was going to do. Overall an excellent job, and I would definitely have Victor come back the next time we use Stanley Steemer!
Taylor and Brent did a great job! They did a very thorough job and got all the spots out of my carpet completely. I am very pleased with their service and highly recommend them for any floor cleaning services.
Cael and Taylor were great and very respectful. Our carpet and steps look great! They were very fast and efficient! They were very helpful and flexible for our cleaning needs. We really appreciated their help
Taylor and Tyler were both professional and friendly so that I felt comfortable having them in my house. I really liked seeing the before and after pictures as they were cleaning the air ducts. Will definitely use Stanley Steemer again.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 327 | $176–$340 |
| General carpet cleaning | 138 | $170–$334 |
| Pet stain & odor removal | 121 | $139–$360 |
| Upholstery cleaning | 67 | $189–$359 |
| Carpet cleaning | 66 | $146–$310 |
| Area rug cleaning | 49 | $170–$447 |
| HVAC duct & vent cleaning | 39 | $292–$928 |
| Flood cleanup | 6 | $189–$614 |
4.9 ★★★★★ 1,495 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
He wants to make sure that the carpets are as clean as he could get it. He is a great person and he cares
Thank you so much for the star rating! We look forward to cleaning for you again in the near future. If we can help in any other way please call us at 1-800-STEEMER.
Josh and Victor were professional, and took extra care with some challenging areas that had stains. The carpet looks amazing! The team pre treated the stains and the carpet looks brand new. They arrived on time, were very careful working china cabinets and furniture. Their customer service and quality of work was a 10/10. I’ve been a customer for 20 years, and their team members are A players that I’d hire for my business. I’ll be scheduling another appointment this fall for our business.
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Had carpets cleaned and deodorized. The crew - Nicholas & Evan - were amazing. Explained everything. Answered questions. Completely exceeded my expectations. 1st time customer. Will 100% use again.
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
They always do a good job, but I would especially like to call out Nick and Adam for being awesome today. Stanley has never disappointed and it’s great to get things cleaned up well.
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Nick and Evan did an exceptional job with our carpets, rugs and chairs! They were also thoughtful about our concerns, polite and considerate. This is the second time we have used Stanley Steemer and we are happy with the service. We have used them for carpets and air vent cleaning. We notice a huge difference to the air quality in our home.
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Victor and his assistant Levi did an outstanding job of cleaning our carpets today. We went through a walk-through of the house, and Victor asked several questions and explained what he was going to do. Overall an excellent job, and I would definitely have Victor come back the next time we use Stanley Steemer!
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Taylor and Brent did a great job! They did a very thorough job and got all the spots out of my carpet completely. I am very pleased with their service and highly recommend them for any floor cleaning services.
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Stephen and Brent were role models for outstanding service from Stanley Steamer. They were professional, friendly and did a great job. We haven’t had our carpets done for a while and we’re pleased that we called Stanley Steamer. BD
Thank you so much for the star rating! We look forward to cleaning for you again in the near future. If we can help in any other way please call us at 1-800-STEEMER.
Excellent service all around thank you guys !
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
They were very professional and did a great job!
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
