iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%46+11.2Value 14%98+13.9Replies to reviews 7%23+1.6Craft & service penalty61−3.9Momentum penalty79−2.1Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 69 piano moversiPosition by Experts Score among all companies we track in this category. · better than 1%
4.6★★★★★68 Google reviews · 14 photos
88%five-star reviews
4.38★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight professional conduct, careful handling of items, and efficient service as primary strengths. However, critical feedback cites poor communication, unreturned calls, and discrepancies between quoted and final costs. Additional complaints include damaged goods and crew behavior that blocked parking, leading to a mixed reputation despite the high average rating.
Google rating: 4.6 out of 5 from 68 reviews (88% five-star).
Reviews on this page: 68 Google reviews (59 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 15, 2026.
Service: Piano Mover serving High Point, North Carolina.
Data from Google, last updated November 5, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steele & Vaughn Moving and Storage: 61/100 on this factor. Category median: 91.B
61
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steele & Vaughn Moving and Storage: 46/100 on this factor. Category median: 87.C
46
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steele & Vaughn Moving and Storage: 61/100 on this factor. Category median: 93.B
61
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steele & Vaughn Moving and Storage: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steele & Vaughn Moving and Storage: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steele & Vaughn Moving and Storage: 23/100 on this factor. Category median: 87.D
23
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.6of 5
5 stars6088%
4 stars00%
3 stars11%
2 stars23%
1 star57%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
95%praise
Praise12295%
Complaints65%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3225%
Would recommend2620%
Speed & response2217%
Quality & results2116%
Price & value1411%
Communication75%
Honesty & trust65%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, friendly, efficient, and handled all of my belongings with great care.”
“This was the best moving company I have ever used and I highly recommend them.”
“Trey and Scooby are the best and most efficient movers around; personality plus and extremely careful with my belongings; definitely would highly reco…”
“I had a great experience with Steele & Vaughn Moving Company!”
“They failed to wrap anything in blankets to protect it with the one exception of the clock which they damaged prior to wrapping it.”
“They were very professional, had competitive pricing, and went above and beyond to make sure you were satisfied.”
“He communicated clearly with me every step of the way.”
“and Josh, if you're looking for a reliable moving team!”
People customers mention
Bryan6 reviews
Greensboro5 reviews
Jay5 reviews
Blue4 reviews
Blu4 reviews
Jones4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Steele & Vaughn Moving and Storage for 4 kinds of job. Pick one to see what they paid and said.
EEdwardLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have moved several times over the years. The entire staff were fantastic to work with.
Everyone was very professional. This move was completely stress free. When you are 80 years old and moving out of the state you really appreciate working with great people.
This was the best moving company I have ever used and I highly recommend them.
Paid $4,500–5,000Great price
JJ.Local Guide · 115 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★
Recently used to move in state about 1 hour away. I found the high reviews to be deceiving. Communication was poor, no follow up, contents were left on the truck no one called us we had to follow up. Truck was too small and 1 guy short from our original quote from the owner, so move took ALL day and damage to our…
I have moved several times over the years. The entire staff were fantastic to work with.
Everyone was very professional. This move was completely stress free. When you are 80 years old and moving out of the state you really appreciate working with great people.
This was the best moving company I have ever used and I highly recommend them.
Price assessment: Great price
Price: $4,500–5,000
E
Eliza GreenLocal Guide · 16 reviewsiTotal number of Google reviews Eliza has written across all businesses on Google Maps, not just this one.
Pretty entitled crew. They took up nearly 6 parking spots which meant no one could park on that side of the building when there was ample room for them to move over to allow them to do their job and others to have access to parking. Very entitled.
G
Guy Ribando15 reviewsiTotal number of Google reviews Guy has written across all businesses on Google Maps, not just this one.
I had a great experience with Steele & Vaughn Moving Company! J.C. and Josh were outstanding from start to finish. They were professional, friendly, efficient, and handled all of my belongings with great care. They worked hard the entire time and made the moving process smooth and stress-free. I really appreciated their positive attitude and attention to detail. I highly recommend Steele & Vaughn, especially J.C. and Josh, if you're looking for a reliable moving team!
Price assessment: Reasonable price
Services: Local moving
J
J. M.Local Guide · 115 reviewsiTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Recently used to move in state about 1 hour away. I found the high reviews to be deceiving. Communication was poor, no follow up, contents were left on the truck no one called us we had to follow up. Truck was too small and 1 guy short from our original quote from the owner, so move took ALL day and damage to our contents. I would not use again, we gave a lot of notice for our move date. We felt that made us last on their list for caring about our move. Disappointed.
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving
C
Carl Amos9 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Trey and Scooby are the best and most efficient movers around; personality plus and extremely careful with my belongings; definitely would highly recommend their seru!
D
Donna StanfordLocal Guide · 43 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
The two movers who were sent were exceptionally kind, polite, efficient, and careful throughout our parents’ move.
It was clear that one of them was the lead—he was confident, knowledgeable, and knew exactly what he was doing. He communicated clearly with me every step of the way. I truly couldn’t have asked for a better moving experience.
I highly recommend Steele and Vaughn and will definitely use them in the future for any upcoming moves.
Price assessment: Reasonable price
Services: Local moving
B
Beth CotelleseLocal Guide · 13 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
I’ve moved many times and Steele and Vaughn are one of the best movers I’ve ever experienced. They were reliable, prompt and handled our furniture with great care. They padded and wrapped furniture and packed boxes well so as to ensure a safe arrival of all items. Pleasant to work with, and Steve and Josh were terrific and willing to do whatever was needed to make sure the move went smoothly. Great job! Highly recommend!
Price assessment: Reasonable price
Services: Senior moving, Moving-related packing
C
Chuck Alexander5 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
My wife and I thoroughly endorse Steele & Vaughn if you need a mover. After getting a total of (3) quotes, we hired them to handle our mid-July move from Greensboro to Pinehurst. The owner provided my estimate after visiting our house and did a good job communicating with me in the lead up to the move. The crew that moved our furniture, appliances, electronics, etc. took special care to wrap all items with special care and met all deadlines that we set forth to get moved in to our new home in Pinehurst by the date we had targeted. A special thanks goes out to those guys for their hard work - Steve, Russell, Tony & Sergio! Steele & Vaughn definitely delivered the goods in a really outstanding way!
P
Phoebe Morin1 reviewiTotal number of Google reviews Phoebe has written across all businesses on Google Maps, not just this one.
Dylan, Emetrius, and Mone just finished moving my house! They did an amazing job and were extremely polite and professional! We definitely recommend them to anyone moving!
Price assessment: Great price
Services: Senior moving, Small furniture moving, Local moving, Oversized-item moving, Furniture disassembly, Furniture assembly
