wendy collinsLocal Guide · 17 reviewsTotal number of Google reviews wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry & Taj were great! Thanks for all of your hard work!!
STELLA MOVING & DELIVERY | SAN DIEGO
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 78 furniture deliveryPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 952 Google reviews · 22 photos
97%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$680typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
STELLA MOVING & DELIVERY | SAN DIEGO at a glance
Google reviewers for Stella Moving & Delivery in Carlsbad, CA, report a 4.9-star average from 952 reviews, with the owner responding to 76% of feedback. Customers frequently praise the team for punctuality, efficient handling of furniture, and professional communication during local and long-distance moves. However, some low-rated reviews criticize slow service speeds, inadequate truck sizing, and disputes over damage compensation or unexpected fees.
- Google rating: 4.9 out of 5 from 952 reviews (97% five-star).
- Reviews on this page: 951 Google reviews (899 with written comments, 25 with photos).
- Owner responses: the business replied to 76% of reviews.
- Most recent review: October 31, 2026.
- Service: Furniture Delivery serving San Diego, California.
Data from Google, last updated November 1, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.STELLA MOVING & DELIVERY | SAN DIEGO: 93/100 on this factor. Category median: 92.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.STELLA MOVING & DELIVERY | SAN DIEGO: 92/100 on this factor. Category median: 88.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.STELLA MOVING & DELIVERY | SAN DIEGO: 89/100 on this factor. Category median: 96.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.STELLA MOVING & DELIVERY | SAN DIEGO: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.STELLA MOVING & DELIVERY | SAN DIEGO: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.STELLA MOVING & DELIVERY | SAN DIEGO: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
951 Google reviews we collected
- 5 stars92797%
- 4 stars71%
- 3 stars30%
- 2 stars10%
- 1 star131%
Praise vs complaints
Phrases our text analysis found in 899 written reviews
- Praise1,93898%
- Complaints372%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price9239%
- Reasonable13859%
- Overpriced10%
- Not sure21%
$680-16% vs typical furniture delivery
Middle half of what 178 customers paid ($478–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response57329%
- Staff & attitude52927%
- Would recommend35418%
- Quality & results28314%
- Price & value1015%
- Communication814%
- Honesty & trust543%
What customers talk about
We read 899 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex, Hercules and Junior were so fast and efficient!”
“They were extremely slow and spent half the time on their phone including making personal phone calls.”
“They were very polite and a joy to work with, I will definitely call them again.”
“The customer service is horrible; unhelpful, impatient, rude and unfriendly!”
“I would totally use them again and recommend them to anyone needing a fast and easy move!”
“Based on my experience, I would not recommend Stella Moving Company.”
“Great experience, the guys were professional and took good care of my items.”
“The movers damaged my large-screen TV during the move, and it no longer works.”
“This is the second time we’ve used this company and it’s been all been very good and very fair pricing thank you.”
“Over charges and then promised refund and didn’t.”
“The team was communicative, friendly, and very careful with all our belongings.”
“We highly recommend this team to anyone looking for reliable and professional movers.”
“I felt like the quote was intentionally misleading, with no approximate timeline for the move.”
People customers mention
- Pedro 110 reviews
- Junior 99 reviews
- Hercules 70 reviews
- Brian 48 reviews
- Alex 47 reviews
- Angel 46 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired STELLA MOVING & DELIVERY | SAN DIEGO for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
GiniLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Jerry, Junior, and Hercules were fantastic. They carefully wrapped all my furniture, took good care of my houses on both ends, and were quick and efficient. They were very polite and a joy to work with, I will definitely call them again.
Paid $500–1,000Reasonable priceSenior movingSmall furniture movingLocal moving
FarrukhLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Horrible and lazy movers Damaged my furniture. Took 8+ hours to move a 1 bed 1 bath apartment. Avoid at all costs
Paid $1,000–1,500
Isaiah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jerry, Jr, and Hercules did a great job! It got super hot and they didn't complain once, and kept going until the job was done. Definitely recommend
Paid $500–1,000Reasonable priceLocal moving
RyanLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
The worse movers I have ever hired. They were extremely slow and spent half the time on their phone including making personal phone calls. I overheard them say this needs to be a 4.5 hour job and to slow down. The 1.5 mile drive between places took them 15 minutes (which they mark up double). Despite moving slowly…
Paid $1–500OverpricedLocal moving
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Alex, Taj, and Jerry were absolute great and very professional. They finished a tough job in record time!
Paid $1,000–1,500Great priceLocal moving
ILANA10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jerry, Alex and Taj were amazing! Super respectful and efficient! I would totally use them again and recommend them to anyone needing a fast and easy move!
Paid $1,000–1,500Great priceLocal moving
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 225 | $569–$1.4k |
| Oversized-item moving | 48 | $135–$556 |
| Furniture assembly | 47 | — |
| Furniture disassembly | 46 | — |
| Small furniture moving | 40 | $228–$738 |
| Moving-related packing | 39 | $415–$1.4k |
| In-state moving | 29 | $731–$2.1k |
| Moving-related storage | 18 | $375–$786 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 952 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jess Sayin
Review from Google · view on GoogleThis was the second time I’ve used Stella Moving. Alex, Hercules and Junior were so fast and efficient! They made my love feel seamless!
- Services: Local moving
chris miller10 reviewsTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry and tag did a fantastic job. Highly recommend.
Gini KeatingLocal Guide · 79 reviewsTotal number of Google reviews Gini has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry, Junior, and Hercules were fantastic. They carefully wrapped all my furniture, took good care of my houses on both ends, and were quick and efficient. They were very polite and a joy to work with, I will definitely call them again.
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Senior moving, Small furniture moving, Local moving, Oversized-item moving, Furniture disassembly, In-state moving, Furniture assembly
ariel reyna2 reviewsTotal number of Google reviews ariel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood job guys! Taj and Jerry 👍🏼👍🏼
Tammy CLocal Guide · 17 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience, the guys were professional and took good care of my items.
- Price assessment: Reasonable price
- Price: $1–500
- Services: Local moving
Danny Garing6 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry, Hercules, Junior and Taj were quick an efficient in Moving my stuff. It was a lot, but awesome team if you need help moving. Thank again
Javier IslasLocal Guide · 37 reviewsTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job) team gerry, Hercules and junior!!!
- Price assessment: Great price
- Price: $500–1,000
- Services: Small furniture moving
Amanda Taylor5 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry and Junior were great!! Quick and easy move and on time! Thank you
Monica TLocal Guide · 26 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlex and Hercules were fast and friendly. This was the best moving experience I’ve had!
- Services: Local moving
Business details
- Address: 2341 Ulric St B-12, San Diego, CA 92111
- Phone: (619) 573-1700
- Website: stellamoving.com
- Service area: San Diego, CA