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Sterling Computer Services

Computer support and services · Brunswick, OH · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 88%
5.0 ★★★★★ 57 Google reviews · 4 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Aug 2026latest review

Sterling Computer Services at a glance

Google reviewers rate Sterling Computer Services five stars based on fifty-seven reviews, with the owner responding to ninety-one percent of feedback. Customers frequently cite prompt response times, professional communication, and fair pricing for services including server migration, hardware maintenance, and security monitoring. Many describe the team as knowledgeable and reliable for long-term IT support, while no recurring criticisms appear among the provided excerpts.

  • Google rating: 5.0 out of 5 from 57 reviews (98% five-star).
  • Reviews on this page: 57 Google reviews (54 with written comments).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: August 20, 2026.
  • Service: Computer Repair Service serving Brunswick, Ohio.

Data from Google, last updated October 28, 2026.

Score profile vs other computer repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction97Reliability95Craft & service99Value93Momentum100Replies to reviews–Satisfaction: 97 (median 91)Reliability: 95 (median 86)Craft & service: 99 (median 99)Value: 93 (median 98)Momentum: 100 (median 100)
Sterling Computer ServicesComputer Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sterling Computer Services: 97/100 on this factor. Category median: 91.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sterling Computer Services: 95/100 on this factor. Category median: 86.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sterling Computer Services: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sterling Computer Services: 93/100 on this factor. Category median: 98.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sterling Computer Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars5698%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 54 written reviews

  • Praise10599%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Speed & response3432%
  • Would recommend2423%
  • Staff & attitude2120%
  • Quality & results88%
  • Price & value88%
  • Honesty & trust77%
  • Communication44%

What customers talk about

We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are always responsive, helpful, and patient when we have issues or questions.”
  • “Highly recommend Sterling for your IT business needs.”
  • “Bryan and Joe are responsive, knowledgeable, and always quick to help when an issue comes up.”
  • “…ues during the upgrade, not Sterling’s fault) Bryan stuck with us and got the job done.…”
  • “Always super friendly with reasonable prices as well!”
  • “We really appreciate having a reliable IT team that we can count on when something comes up.”
  • “Their communication, professionalism, and willingness to help make a huge difference in keeping everything running smoothly.”

People customers mention

  • Bryan 15 reviews
  • Joe 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sterling Computer Services helped us migrate from a very old, outdated server to a new one and even though we had issues (old server was giving us issues during the upgrade, not Sterling’s fault) Bryan stuck with us and got the job done. Very happy and they are now our ‘go to’ IT service provider.

Jillian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The IT team has been fantastic to work with! They are always responsive, helpful, and patient when we have issues or questions. They do a great job troubleshooting problems quickly and making sure we understand what is going on. We really appreciate having a reliable IT team that we can count on when something…

Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend Sterling for your IT business needs. Bryan and Joe are responsive, knowledgeable, and always quick to help when an issue comes up.

Tracy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been working with Sterling Computer Services for years with our clinic. Bryan and Joe are responsive to our needs and help get the problem taken care. Both Bryan and Joe are very hellpful with out IT and phone needs. We appreciate their hard work, support and the proactive approach they have on IT and…

+ Responsiveness+ Quality+ Professionalism
FrankLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Over the past 7 years Sterling computer service has helped my company secure update and protect all of our computers and server. We have grown as a company having many different needs my office manger operates from her home prior to Covid-19 and Sterling made it happen. Every computer we own was sold to us by…

+ Responsiveness+ Quality+ Professionalism
Sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We hired Bryan and his team after our IT person passed away. We received his name from a referral and could not be happier with the quality of knowledge and service we receive. Our system works better than it ever has. Not only are they nice people, they are so knowledgeable in their field of expertise. We are so happy with their service.

Photos

Customer reviews

5.0 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Mark Mirrotto5 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sterling Computer Services helped us migrate from a very old, outdated server to a new one and even though we had issues (old server was giving us issues during the upgrade, not Sterling’s fault) Bryan stuck with us and got the job done. Very happy and they are now our ‘go to’ IT service provider.

Jillian Kuhl1 reviewTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The IT team has been fantastic to work with! They are always responsive, helpful, and patient when we have issues or questions. They do a great job troubleshooting problems quickly and making sure we understand what is going on. We really appreciate having a reliable IT team that we can count on when something comes up. Their communication, professionalism, and willingness to help make a huge difference in keeping everything running smoothly. Thank you for all that you do!

Dana Cohen2 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend Sterling for your IT business needs. Bryan and Joe are responsive, knowledgeable, and always quick to help when an issue comes up.

Kelly Kontur1 reviewTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service and knowledge. Highly recommend!

Response from the owner · a year ago

Thanks for taking the time to leave us a review Kelly!

Mike AerniLocal Guide · 58 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bryan is always Super Fast to respond -

Response from the owner · a year ago

Thanks Mike! Glad to be able to help you and your business out!

Tracy Thompson7 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been working with Sterling Computer Services for years with our clinic. Bryan and Joe are responsive to our needs and help get the problem taken care. Both Bryan and Joe are very hellpful with out IT and phone needs. We appreciate their hard work, support and the proactive approach they have on IT and security services in protecting our business technology.

  • Positive: Responsiveness, Quality, Professionalism
Response from the owner · 5 years ago

Thanks Tracy! We appreciate you taking the time to leave a review. We are glad to be your trusted IT support company!

Frank TomaroLocal Guide · 70 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Over the past 7 years Sterling computer service has helped my company secure update and protect all of our computers and server. We have grown as a company having many different needs my office manger operates from her home prior to Covid-19 and Sterling made it happen. Every computer we own was sold to us by Sterling and maintained by them. They have also done cabling and server installation for us. I cannot say enough good about them. Frank

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Thanks Frank! Always happy to help you guys.

Sandy Apana1 reviewTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We hired Bryan and his team after our IT person passed away. We received his name from a referral and could not be happier with the quality of knowledge and service we receive. Our system works better than it ever has. Not only are they nice people, they are so knowledgeable in their field of expertise. We are so happy with their service.

Response from the owner · 2 years ago

We appreciate it Sandy! We are happy that you are happy!

Glenn Whitfield10 reviewsTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sterling Computer Services are reliable and trustworthy! Consistently great for many years!

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 2 years ago

Thanks Glenn!

Marcin Rapacz3 reviewsTotal number of Google reviews Marcin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve been working with Sterling for our IT services, and the experience has been excellent. Bryan, our main point of contact, is knowledgeable, responsive, and always goes the extra mile to help us solve any issues quickly. He is reliable, professional, and proactive in keeping our systems running smoothly. Highly recommend their services!

Response from the owner · a year ago

Thanks Marcin!

Sterling Computer Services on Google Maps →

Business details