Appliance repair service · Boston, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★354 Google reviews · 14 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
$256typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviews for Stocker Appliance Repair LLC in Boston, MA, average 4.9 out of 5 stars from 354 entries, with the owner responding to 36 percent of feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing for services like refrigerator, washer, and oven repairs. Technicians are often described as knowledgeable and honest, sometimes advising against repairs when replacement is more cost-effective. However, a small number of low-star reviews report appointment no-shows and billing for diagnostic visits where parts were unavailable or repairs were not completed.
Google rating: 4.9 out of 5 from 354 reviews (97% five-star).
Reviews on this page: 354 Google reviews (284 with written comments, 2 with photos).
Owner responses: the business replied to 36% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Stocker Appliance Repair LLCAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stocker Appliance Repair LLC: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stocker Appliance Repair LLC: 97/100 on this factor. Category median: 87.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stocker Appliance Repair LLC: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stocker Appliance Repair LLC: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stocker Appliance Repair LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stocker Appliance Repair LLC: 39/100 on this factor. Category median: 99.D
39
Bar = this company · dark tick = category median.
Star ratings
354 Google reviews we collected
4.9of 5
5 stars34497%
4 stars62%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 284 written reviews
99%praise
Praise67199%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price824%
Reasonable2267%
Overpriced13%
Not sure26%
$256-6% vs typical appliance repair
Middle half of what 27 customers paid ($146–$403) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response18828%
Staff & attitude15623%
Would recommend11417%
Quality & results7311%
Communication578%
Price & value538%
Honesty & trust406%
What customers talk about
We read 284 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fixed the problem very quickly & was reasonably priced .”
“No show liar confirmed an appointment 4 days in advance and lied about confirming day of job wasting time and money.”
“Excellent service, the technician was professional and knowledgeable, he fixed our dishwasher quickly”
“We really appreciated his expertise and professionalism and would highly recommend him to anyone in need of appliance repair.”
“I cannot recommend him highly enough!”
“ired Ryan to do a maintenance checkup on all my appliances and he was thorough, explained anything I had questions about, showed me what I could do go…”
“Gave me best and worst possible scenarios along with solutions.”
“Kept us informed every step of the way especially about arrival time.”
“The company was responsive and professional and repaired my refrigerator and microwave efficiently and for a reasonable cost.”
“This was too expensive to repair and he candidly advised to purchase a new refrigerator.”
“We appreciate their honesty and will definitely use Stocker Appliance Repair again.”
People customers mention
Ryan59 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stocker Appliance Repair LLC for 8 kinds of job. Pick one to see what they paid and said.
Christopher2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Ryan show up exactly at the scheduled time. Was professional . Fixed the problem very quickly & was reasonably priced . Highly recommended
Marky's2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service, the technician was professional and knowledgeable, he fixed our dishwasher quickly
Paid $400–450OverpricedDishwasher repair
Betty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very efficient company. Kept us informed every step of the way especially about arrival time. They looked at our 20 year old fridge and told us it would be cheaper to buy a new refrigerator than to have this one repaired. We appreciate their honesty and will definitely use Stocker Appliance Repair again.
D11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ryan arrived right on time.
He was pleasant, explained what he was doing, and asked if I had any questions. He cleaned up after himself. There were no surprises re: process or cost. I would definitely recommend this company and if I have a need, I will call him again.
Mary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stocker Appliance has serviced my dryer, washer, etc. For my tenants multiple times. He came out pretty quickly and fixed the appliances fairly quickly.
Linda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The company was responsive and professional and repaired my refrigerator and microwave efficiently and for a reasonable cost.
Very efficient company. Kept us informed every step of the way especially about arrival time. They looked at our 20 year old fridge and told us it would be cheaper to buy a new refrigerator than to have this one repaired. We appreciate their honesty and will definitely use Stocker Appliance Repair again.
Price assessment: Reasonable price
Price: $100–150
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Hello Betty,
Thank you for the great review. It was a pleasure to help you with your fridge and we are happy that you liked the service!
Kat Oliver1 reviewiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
I hired Ryan to do a maintenance checkup on all my appliances and he was thorough, explained anything I had questions about, showed me what I could do going forward and cleaned out all the difficult areas.
Services: Service not listed
Repair wait time: 1–2 hr
Response from the owner · 2 weeks ago
Thank you for the great review Kat, its a pleasure to help you with your appliances.
Ray Rey3 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
We had a great experience with Ryan. He was professional, courteous, knowledgeable, and very respectful of our home. He quickly diagnosed the issue and got us back up and running as soon as possible. We really appreciated his expertise and professionalism and would highly recommend him to anyone in need of appliance repair.
Response from the owner · 2 weeks ago
Thank you very much Ray Rey, very happy to be of assistance with your appliance repair needs!
Sunil MudholkarLocal Guide · 23 reviewsiTotal number of Google reviews Sunil has written across all businesses on Google Maps, not just this one.
Ryan arrived right on time.
He was pleasant, explained what he was doing, and asked if I had any questions. He cleaned up after himself. There were no surprises re: process or cost. I would definitely recommend this company and if I have a need, I will call him again.
Price assessment: Reasonable price
Price: $250–300
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you very much Donna! Pleasure helping you with your Samsung Fridge issue!
Mary Vo1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Stocker Appliance has serviced my dryer, washer, etc. For my tenants multiple times. He came out pretty quickly and fixed the appliances fairly quickly.
Price assessment: Reasonable price
Price: $250–300
Services: Dryer repair, Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you very much Mary for the great review! Happy to help with your washer and dryer!
