Story's Collision Center, Inc.

• Quality & results▼
• Price & value▲
• Speed & response▲
• Communication▲
• Would recommend▲

• Painting
• Body & Trim

I have been to Story’s twice now for car repairs and they are fantastic. When I got my car back it looked brand new like nothing even damaged it. The pricing was very reasonable and they worked well with my insurance. They were able to get me in pretty quickly and my car was repaired within a week at most. The communication is amazing and I would 100% recommend them.

• Price assessment: Reasonable price
• Services: Painting, Body & Trim

• Communication▲
• Honesty & trust▲

I want to say thank you to Brian and his team. I had an incident with a deer that did quite a bit of damage to my vehicle. He fought the insurance company to get the repairs done correctly which wouldn't have happened if I had taken it to the shop the insurance wanted as they are contracted with them. My Durango looks like new now thanks to his and the techs in the shop efforts. He kept me updated throughout the process and answered questions honestly. If I have any future needs (I hope not) I will be going back. Best repair shop in the area. Again thank you to Brian and his team.

• Communication▲
• Speed & response▲
• Quality & results▼

• Brian

If you're a woman, my advice is simple: **take your car somewhere else.** I have never felt so dismissed by a business owner in my life. I brought my car in after hitting a deer. They told me several parts were backordered and that they'd call when everything arrived. Since my insurance only covered **30 days of a rental car**, timing mattered, and they knew it. From the very first interaction, I felt like I wasn't being taken seriously. My questions were brushed off, updates were vague or nonexistent, and I constantly got the feeling they assumed I would simply accept whatever excuse they gave me without questioning it. Eventually they told me to bring the car in because the parts had arrived. After they tore my car apart, I was suddenly told another part needed to be ordered. Fine—that happens. But as my rental coverage started running out, communication completely disappeared. Every time I called, I got the same vague answer: *"We're still waiting on the part."* Something didn't feel right, so I started making calls myself. I contacted the local dealership, and to my surprise, they told me they had **EVERY part this shop claimed they were waiting on—and they'd had them in stock the entire time.** At that point, I was beyond frustrated. I called my insurance company and explained what was happening. As soon as my insurance company got involved and contacted the shop, the "backordered" parts suddenly appeared THE NEXT DAY, and my car was magically back together just a few days later. What really cemented my opinion, though, was how differently they responded once my husband started making calls, because I was over it! Suddenly, questions that I couldn't get answered were answered. Communication improved. After weeks of feeling ignored, it was hard not to notice that the shop became much more responsive when a man was asking the questions instead of me. Unfortunately, the problems didn't end there. When I picked up my car, the paint didn't even match. The hood, driver's door, and quarter panel were all noticeably different shades than the rest of the car. This wasn't an old vehicle—it had only **20,000 miles** on it, had just bought it 4 months prior! I was exhausted from fighting with them and decided to move on. Then about a year later, rust started forming exactly where they had repaired the driver's door. A quality repair shouldn't rust after a year. So after weeks of excuses, terrible communication, nearly leaving me without rental coverage, mismatched paint, and repairs that are already rusting, I can confidently say this was one of the worst customer service experiences I've ever had. Brian had every opportunity to prove he cared about his customers. Instead, he made me feel ignored until my insurance company and my husband became involved. I will never take another vehicle there, and I would strongly encourage anyone—especially women who expect to be treated with the same respect as every other customer—to spend their money somewhere else.

• Staff & attitude▲
• Would recommend▲
• Quality & results▲

• Brian

Wow.. Thank-you Brian, and the Story's body shop crew... I took my poor old 1996 chevy truck to Brian Story's body shop, to have a door spring put back into the door hinge area. I found out with an experts opinion, my mechanism had gotten bent somehow, causing the spring and closure mechanism to fall off of it's tracks, allowing the spring to pop out of it's carriage, and the door to close onto my legs, when getting in, or whatever was in the way. Whether it was the weight of the huge, extend-a-cab door, the age, or what happened, I am not sure. I also inquired about having two beauty emblems put back onto the extend-a-cab area, that due to age, the adhesive had dry rotted, and were coming off, my 1996 Chevy truck. I had mentioned that the last guy to work on my truck, at a different shop, when replacing a steering column ingnition assembly. Had some how connected or had a wire to the battery, and wipers, touching something that had my wipers engaging during ignition when the key was turned, causing my truck to struggle to turn over, with the wipers running even though they were not turned on. I use this vehicle only a few times a month and this wire where ever it was grounding out at, was draining the battery, when sitting for a few days, even after a full charging and taking it for a spin around the block for 30 minutes. It struggled to stay charged, until my next weekly outing. I would drive it every week somewhere, trying to keep things lubricated up, and the tires from flat-spotting. I only mentioned it to Brian, because he would have it there for a few days for the repairs for the door, and emblems, and I didn't want him to find the battery dead, when he went to work on it. When I picked up my truck, he had not only put the door hinge and spring back in place, but had somehow disengaged the wipers from coming on when trying to start my truck. And that was not even part of the repairs. It was a wonderful surprise, as he did not even mention, they had gone the extra mile to fix this for me. Thank-you so much Story's. My emblems unfortunately had deteriorated from their age when he tried to remove the old adhesive, so they could not be put back on. But told me if I ordered them from Amazon, and brought my truck back, he would install these for me. I am so overwhelmed at the kindness he showed me, and the extra mile he and his shop guys went, to get my truck functioning better for me, as you don't find shops like this very often, who still show such pride in their workmanship. Another surprise.. and shocking bonus, he did not tell me... He had placed a free carwash coupon, on my dash on the instrument display. I had mentioned I had run it through the car wash, and tried to clean it up, before bringing it over, wiping down the door jam, so it made the repair easier. But did not expect to find a free car wash coupon on the instrument dash when I jumped in, picking it up. This is a shop I would highly recommend, for their pride in getting things right, and showing they care about every customers ride. Thank-you again to all of the guys who may have helped to make sure my vehicle was safer to drive, easier to start and get into and not draining my battery. It is so much better than I had ever expected, when I brought it in, excellent job Story's. Thank-you. As a women, it is so nice to find any kind of shop to work on things, needing repairs, that we do not have the specialty tools for, or knowledge, to repair ourselves, and not feeling we were taken advantage of. A huge shout out to Story's for renewing my faith in humanity, and showing a bit if love for my old truck. Thank-you.

• Quality & results▲
• Staff & attitude▲

Went in to install a new fender liner for my Honda Accord. Great service, fantastic people. Generous and kind.

• Price assessment: Great price

• Would recommend▲
• Price & value▲

• Painting

I cannot say enough positive comments about story collision center. Getting your card dinged up is never a pleasant experience but Story’s collision center went above and beyond to help me out. He’s also a very funny guy who made me laugh and who laughs when your car is dinged up? But I highly recommend him for quality of work, fair pricing, and one of those rare places that goes above and beyond to make their customers happy.

• Price assessment: Great price
• Services: Painting

• Quality & results▲
• Honesty & trust▲

• Body & Trim

Outstanding work. An honest business. I couldn't recommend this collision repair shop more. I dinged up my Mustang and it was fixed to good as new. I would 100% do business here again, but I hope I don't need to. :)

• Price assessment: Great price
• Services: Body & Trim

Best in town. Really thought my truck was totaled but they got it back to show room shape

• Staff & attitude▲
• Quality & results▲

• Brian

When I called Brian about a welding issue, he was very nice and understanding. When I brought the part in for him to look at, his staff was very friendly and kind. He did a fantastic job and made it better than before. Thank you to Brian and his team.

• Services: Service not listed

• Brian

I was the victim of a "smash & grab" on the west side of Indy. Because I live in Cicero, I asked a friend who knows collision repair where I should go. He said Story's Collision Center, and he was right! Brian Story and his team took great care of me and my car and turned a very negative occurrence into something much better! They cleaned out my car completely so there is no glass and it only took a day and a half and I'm back on the road. And, Brian's a pretty funny guy!😊

• Price assessment: Great price
• Services: Service not listed