Electrician · Sunset Hills, MO · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty97−0.3Momentum penalty10−9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 34 cctv installation servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★686 Google reviews · 24 photos
96%five-star reviews
4.25★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$708typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Streib Company 4.9 out of 5 based on 686 reviews, with the owner responding to 88% of them. Customers frequently praise punctuality, professional communication, and reasonable pricing for services like panel replacements, lighting upgrades, and emergency repairs. However, some low-star reviews criticize rude staff behavior, missed appointments, and inflated or delayed estimates, suggesting inconsistent experiences regarding billing transparency and customer service.
Google rating: 4.9 out of 5 from 686 reviews (96% five-star).
Reviews on this page: 686 Google reviews (451 with written comments, 10 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: August 28, 2026.
Service: CCTV Installation serving Sunset Hills, Missouri.
Data from Google, last updated November 1, 2026.
Score profile vs other cctv installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Streib CompanyCctv Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Streib Company: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Streib Company: 87/100 on this factor. Category median: 87.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Streib Company: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Streib Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Streib Company: 10/100 on this factor. Category median: 100.F
10
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Streib Company: 67/100 on this factor. Category median: 73.B
67
Bar = this company · dark tick = category median.
Star ratings
686 Google reviews we collected
4.9of 5
5 stars66196%
4 stars142%
3 stars20%
2 stars00%
1 star91%
Praise vs complaints
Phrases our text analysis found in 451 written reviews
98%praise
Praise82998%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price725%
Reasonable1968%
Overpriced00%
Not sure27%
$7080% vs typical cctv installation services
Middle half of what 15 customers paid ($383–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25630%
Speed & response20124%
Quality & results16119%
Would recommend799%
Communication607%
Price & value587%
Honesty & trust273%
What customers talk about
We read 451 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was kind and patient and his work was neat and professional.”
“He showed up right on time and knew just what I needed to take care of my problems.”
“Scheduling was easy and they did an awesome job at a reasonable price.”
“Horrible responses, missed appointments, falsely made permit claims that weren’t true and before they reassigned job work was awful.”
“Very professional and prompt service, couldn’t recommend this business more”
“Billy took the time to explain everything that needed to be done.”
“Tom met with his electricians to discuss my concerns and he approached me with a resolution that was very fair.”
“…variables so I could make choices, and they came back with a generic overpriced bid that didn’t acknowledge anything we discussed.…”
“Awesome company - from ease of scheduling, professional, dependable and friendly employees, to knowledge of electrical wiring - could not be more plea…”
People customers mention
Electric14 reviews
Nick11 reviews
Rob10 reviews
Jake8 reviews
Mark7 reviews
Carson7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Streib Company for 8 kinds of job. Pick one to see what they paid and said.
Ccarol12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Grasser is a wonderful company to work with. They kept me with many reminders and a picture of the great electrician Billy. He was kind and patient and his work was neat and professional. He showed up right on time and knew just what I needed to take care of my problems. Billy took the time to explain everything that needed to be done.
Paid $500–1,000Reasonable priceFan installationService not listed
TTravis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Amazing company, Personel. Highly recommend for all home wiring needs. Went well above and beyond.
EEFLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I initially had problems with the installation of electrical components with this company. After explaining the problem and my concerns to Tom Streib (the owner) the problems were resolved very satisfactorily. Tom met with his electricians to discuss my concerns and he approached me with a resolution that was very…
JJeremyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I can't say enough good things about this company, and it starts with the people that work there!
First off, Alex was super friendly and helpful when it came to answering all of my questions, and getting us scheduled, even when I needed to reschedule shortly afterwards. This guy could teach most companies a thing…
LLisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Jordan went out of his way to resolve a problem for me. His service was above and beyond what I expected!
Paid $200–400Great priceGeneral repairs
SSaundra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Upgraded basement lighting to LED fixtures and added more switches and outlets. Results were exactly what I requested. I have had years of working with Streib Electric on other projects, and have always been pleased with their results and expertise.
Rude staff, don’t bother. There are better and cheaper companies to go through, may be a bit of a hassle for you but at the end you’ll have better service.
Response from the owner · a month ago
Thank you for sharing your feedback. We take comments about our service seriously, but we’re unable to identify the specific customer or interaction referenced in this review based on the information provided.
We’d be happy to look into your concerns and better understand what occurred. Please feel free to reach out to our office directly with additional details so we can investigate. We value the opportunity to provide a positive experience for every customer.
H
Hello BeautifulLocal Guide · 13 reviewsiTotal number of Google reviews Hello has written across all businesses on Google Maps, not just this one.
Cutting off someone at Telegraph road and Barracks View Road, is not a good view for even potential customers, then merging into the lane you should of been in from the jump. Im also not the ones who went behind who were stalled coming out the gas station. Rules of the road are for everyone. You sir are not the only one on the road or trying to get home to their family safely. If you cut disrespectfully and run a red light then I would hate to see how your work is handled.
Response from the owner · 2 months ago
Thank you for sharing your concerns. We take feedback seriously, both from our customers and from the community around us.
We expect our team members to operate our vehicles safely, respectfully, and in accordance with the rules of the road. We will address your concerns internally and use this as an opportunity to reinforce those expectations with our team.
We’re sorry your experience left you frustrated, and we appreciate you bringing it to our attention. If you’d like to discuss the situation further, we welcome you to contact our office directly so we can better understand what occurred.
C
carol rose12 reviewsiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Grasser is a wonderful company to work with. They kept me with many reminders and a picture of the great electrician Billy. He was kind and patient and his work was neat and professional. He showed up right on time and knew just what I needed to take care of my problems. Billy took the time to explain everything that needed to be done.
Price assessment: Reasonable price
Price: $500–1,000
Services: Fan installation, Service not listed
Response from the owner · 2 months ago
We appreciate your kind words, but you mention Grasser...did you mean to leave this for Grasser Electric? Would love the opportunity to work with you in the future! We may not have a Billy...but our guys are pretty cool too. Have a great day!!
C
Cathy CLocal Guide · 29 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Awesome company - from ease of scheduling, professional, dependable and friendly employees, to knowledge of electrical wiring - could not be more pleased with them! Joe really had his work cut out for him working in extreme heat yesterday, going back and forth numerous times from an upstairs apartment, to the basement, and back and forth. I really felt for him but he never complained and had us up and running in about an hour.
Price assessment: Reasonable price
Services: Electrical wiring installation
Response from the owner · 3 months ago
We love hearing this and appreciate you taking the time to let us know. We’ll be sure to pass the kudos along to Joe and the team!! We’re glad you’re up and running again and we hope to have the opportunity to work for you again in the future! Have a wonderful holiday weekend!
R
Rob CrabtreeLocal Guide · 72 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Great people!! Maddie in the office is excellent and Zach is THE MAN.. We sincerely appreciate all your hard work guys!! Thank you! AC-C
Response from the owner · 4 months ago
Great review!! We appreciate the shout outs and you taking the time to leave this! We'll definitely pass along the kudos and we hope to have the opportunity to work with you again!
T
Travis Tyre5 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Amazing company, Personel. Highly recommend for all home wiring needs. Went well above and beyond.
Price assessment: Reasonable price
Price: $1,000–1,500
Services: Electrical wiring installation
Response from the owner · 4 months ago
Thanks, Mr. Tyre! We appreciate your business and you taking the time to leave this great review! Look forward to working with you again in the future!
E
EFLocal Guide · 20 reviewsiTotal number of Google reviews EF has written across all businesses on Google Maps, not just this one.
I initially had problems with the installation of electrical components with this company. After explaining the problem and my concerns to Tom Streib (the owner) the problems were resolved very satisfactorily. Tom met with his electricians to discuss my concerns and he approached me with a resolution that was very fair. More companies should handle situations like this and I have no problem recommending this company to people wanting a good, fair and reliable company to work for them. Thank you Tom for your help!
Price assessment: Reasonable price
Price: $400–600
Services: Electrical wiring installation
Response from the owner · 4 months ago
Wow! We appreciate your business and you taking the time to leave this great review!! Tom is the real deal and we are lucky to have him leading the Tribe!! Thanks again and hope to work with you again soon!
J
Jeremy LiebLocal Guide · 20 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I can't say enough good things about this company, and it starts with the people that work there!
First off, Alex was super friendly and helpful when it came to answering all of my questions, and getting us scheduled, even when I needed to reschedule shortly afterwards. This guy could teach most companies a thing or two about excellent customer service--thanks Alex!
As for our actual appointment, we had 6 different light fixtures installed, along with replacing a ceiling fan, and for a company that charges by the hour, I was blown away at how efficient Devon was. And just like Alex, Devon was awesome--helpful, resourceful, and really friendly as well.
This was our first time working with Streib, and today's appointment ensured we'll be working with them for the foreseeable future.
Price assessment: Great price
Price: $400–600
Services: Fan installation, Light fixture installation
Response from the owner · 8 months ago
Appreciate the great review! We hope to have the opportunity to work with you again!
S
Sam Wright2 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Had to get some electrical wiring redone for our HVAC system. We needed it done quickly to be code compliant so we could sell our house. Alex was incredibly helpful. Scheduling was easy and they did an awesome job at a reasonable price. Will use them again.
Response from the owner · 8 months ago
We appreciate you taking the time to leave this amazing review! Thank you! Hope to work with you again soon!
