Fire protection service · Las Vegas, NV · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%38+9.2Value 14%99+14Replies to reviews 7%57+4Craft & service penalty42−5.8Momentum penalty40−6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 26 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.9★★★★★428 Google reviews · 24 photos
96%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Summit Fire & Security 4.9 out of 5 based on 428 reviews, frequently praising punctual appointments, professional technicians, and fair pricing for fire extinguisher services and inspections. Positive feedback highlights helpful communication and efficient scheduling for commercial and residential clients. However, a recurring criticism in low-star reviews involves disorganized scheduling, confusing invoicing processes, and concerns regarding installation quality or driving behavior.
Google rating: 4.9 out of 5 from 428 reviews (96% five-star).
Reviews on this page: 428 Google reviews (207 with written comments, 3 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: August 11, 2026.
Service: Fire Protection serving Las Vegas, Nevada.
Data from Google, last updated October 29, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: reliability.
Summit Fire & SecurityFire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summit Fire & Security: 69/100 on this factor. Category median: 85.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summit Fire & Security: 38/100 on this factor. Category median: 81.D
38
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summit Fire & Security: 42/100 on this factor. Category median: 85.C
42
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summit Fire & Security: 99/100 on this factor. Category median: 97.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summit Fire & Security: 40/100 on this factor. Category median: 100.C
40
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summit Fire & Security: 57/100 on this factor. Category median: 61.C
57
Bar = this company · dark tick = category median.
Star ratings
428 Google reviews we collected
4.9of 5
5 stars41296%
4 stars72%
3 stars10%
2 stars00%
1 star82%
Praise vs complaints
Phrases our text analysis found in 207 written reviews
97%praise
Praise25197%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9738%
Quality & results5120%
Speed & response4216%
Would recommend3815%
Price & value114%
Communication104%
Honesty & trust93%
What customers talk about
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The office ladies are super professional and have outstanding customer service.”
“As a whole this company has met and exceeded my expectations.”
“You literally destroyed the property values of all the homeowners in the complex with sloppy careless installation.”
“Alfred showed up right on time and was very professional as well as polite.”
“Great customer service quick and efficient totally recommended”
“…he fire extinguishers serviced for my business by A-1, they were very reasonable and the customer service provided by the technicians "Rob and Rob Jr.…”
“…we never requested or received, and when we tried to clarify, their billing department was as disorganized as the rest of their operation.…”
“She had a great amount of knowledge and answered all of my questions.”
“The field guys are thorough, communicate well, and are genuinely nice.”
People customers mention
Courtney5 reviews
Krumme5 reviews
Barker5 reviews
Scheller3 reviews
Alfred3 reviews
Ken3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAshleyLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
I cannot believe this would be up to code. Even if it is, how could you do this quality of work to someone’s home? The lines aren’t even straight enough to put some sort of cover over them. You literally destroyed the property values of all the homeowners in the complex with sloppy careless installation. Seriously embarrassing.
BBenLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very good service. This is a great place to get your fire extinguishers charged. Very helpful and friendly.
JJeremyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I have a decent sized living reef aquarium that requires a steady flow of co2 to help run a calcium reactor and keep things stable. I boneheadedly didn’t keep an eye on my 10# tank and ran out. Ran down to get the tank filled and, well, when it rains it pours - the tank was out of date and needed a hydro. I was…
RRentDTLV3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great company to work with, always on the importance of the security and safety of the apartment communities.
JJack5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
Initially, some issues with the paperwork flow and format but eventually all was sorted out and no issues. Their staff worked on corrections quickly and issued the appropriate billing changes to resolve all issues. I am quite satisfied with their work.
+ Responsiveness+ Quality+ Professionalism
GGarrett8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
Can't speak for the quality of their work. But whoever works out in the fernly nv area at the time of this post. Has road rage issues to work out. I watched a company van try to run a car off the road and tailgate every car it was behind. Some one could have been badly injured.
I cannot believe this would be up to code. Even if it is, how could you do this quality of work to someone’s home? The lines aren’t even straight enough to put some sort of cover over them. You literally destroyed the property values of all the homeowners in the complex with sloppy careless installation. Seriously embarrassing.
B
Ben SuperLocal Guide · 35 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Very good service. This is a great place to get your fire extinguishers charged. Very helpful and friendly.
Response from the owner · 5 months ago
Thank you for your review, Ben! Providing prompt, reliable service is our priority, and we appreciate the opportunity to serve you. We’re grateful for your trust in Summit Fire & Security!
V
Vape Smoke Tobacco Accessories1 reviewiTotal number of Google reviews Vape has written across all businesses on Google Maps, not just this one.
Extremely Disappointed - Unorganized and Terrible Service
I am thoroughly disappointed with the experience I had with [Fire Summit Alarm Company]. Their service was incredibly unorganized from start to finish. It started with scheduling; they couldn't seem to get their appointments straight, causing multiple delays and inconveniences for us.
Their invoicing system is an absolute mess. We received invoices for services we never requested or received, and when we tried to clarify, their billing department was as disorganized as the rest of their operation. It's shocking how they can expect businesses to pay for services they never actually provided!
To add insult to injury, during a call to resolve issues caused by their own mistakes, one of their employees had the audacity to hang up on me while I was calmly explaining my concerns. This level of disrespect and unprofessionalism is beyond comprehension.
I cancelled their service 8 month ago. Today I was surprised they called me asking for a $ 650 alarm monitoring and a 350 service
what A joke!!!!.
On top of all this, their customer service is appalling. They were rude and unresponsive to our concerns, showing a complete lack of professionalism. Dealing with them has been a nightmare from beginning to end, and I would strongly advise anyone considering their services to look elsewhere. Save yourself the frustration and find a company that values their customers and can actually deliver on their promises.
Response from the owner · 2 years ago
Thank you for your feedback, Vape Smoke Tobacco Accessories. We sincerely apologize for the challenges you faced. We’ve forwarded your message directly to the appropriate team to address the issues. Thanks again for bringing this to our attention.
J
Jeremy WaltersLocal Guide · 11 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I have a decent sized living reef aquarium that requires a steady flow of co2 to help run a calcium reactor and keep things stable. I boneheadedly didn’t keep an eye on my 10# tank and ran out. Ran down to get the tank filled and, well, when it rains it pours - the tank was out of date and needed a hydro. I was referred to summit and in casual conversation Jeremiah sensed how important having co2 was for the health of my corals. The co2 tank was going to be a few days before it was ready for me to pick up so he offered to lend me a full tank until it is ready. Seriously next level customer service, that was above and beyond what needed to be done. Thank you! (My coral thanks you too!)
F
Frank Duszynski5 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Thanks for the good service and comparable rates. Frank Duszynski
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you for your review, Frank. We appreciate the opportunity to serve you. We pride ourselves on staying within industry price standards even with inflation while still offering quality services for fire protection & security needs.
K
Kimberly KLocal Guide · 67 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Excellent and professional service. Fair pricing as well. Highly recommend!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you so much for your review, Kimberly! We strive for top-notch customer service, so we're thrilled to hear that we could exceed your expectations. We appreciate the opportunity to serve you for all of your fire protection and security needs.
R
Ronnie Gaston2 reviewsiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
The company has always done the best job to keep the church up to code.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you for taking the time to share your positive experience with us! We appreciate your review, Ronnie. We look forward to serving you again in the future for all your fire protection & security needs.
R
RentDTLV3 reviewsiTotal number of Google reviews RentDTLV has written across all businesses on Google Maps, not just this one.
Great company to work with, always on the importance of the security and safety of the apartment communities.
Response from the owner · 3 years ago
Thank you for your review, RentDTLV. We are happy to hear that our services met your expectations. We appreciate the opportunity to serve you for all of your fire protection and security needs.
J
Jack Ayers5 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Initially, some issues with the paperwork flow and format but eventually all was sorted out and no issues. Their staff worked on corrections quickly and issued the appropriate billing changes to resolve all issues. I am quite satisfied with their work.
Thank you for your feedback, Jack. We apologize for any initial issues with the paperwork and format. We're glad to hear that our team members worked quickly to resolve the problems and provide the necessary billing changes. We appreciate the opportunity to serve you. If you have any further concerns, please feel free to contact our branch.
M
Mary Green2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
