Susan Camean1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGuys were fast and clean. Great job!
- Price assessment: Great price
Sumo Garage Doors
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 92 garage door repair servicesPosition by Experts Score among all companies we track in this category. · better than 84%
5.0 ★★★★★ 697 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
Oct 2026latest review
Sumo Garage Doors at a glance
Customers frequently highlight professional conduct, punctuality, and thorough cleanup after garage door installation and repair services. Recurring themes include clear communication, fair pricing, and the ability to address issues like opener malfunctions or spring replacements efficiently. While the majority of feedback is positive, some lower-rated reviews note delays in scheduling, missed callback appointments, and instances where technicians left debris behind after completing jobs.
- Google rating: 5.0 out of 5 from 697 reviews (98% five-star).
- Reviews on this page: 697 Google reviews (625 with written comments, 22 with photos).
- Owner responses: the business replied to 84% of reviews.
- Most recent review: October 25, 2026.
- Service: Garage Door Repair Service serving Lake Grove, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sumo Garage Doors: 98/100 on this factor. Category median: 95.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sumo Garage Doors: 100/100 on this factor. Category median: 94.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sumo Garage Doors: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sumo Garage Doors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sumo Garage Doors: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
697 Google reviews we collected
- 5 stars68598%
- 4 stars91%
- 3 stars30%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 625 written reviews
- Praise1,297100%
- Complaints50%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1339%
- Reasonable1958%
- Overpriced00%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude26921%
- Speed & response26320%
- Quality & results24519%
- Would recommend21116%
- Price & value16513%
- Honesty & trust766%
- Communication736%
What customers talk about
We read 625 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“An excellent garage door company with professional, friendly staff in the office, well-trained technicians such as Antonio and Gabriel, and responsive…”
“…the office, well-trained technicians such as Antonio and Gabriel, and responsive, hands-on leadership with Sarif.…”
“Totally saved me yesterday morning, as my garage door didnt open and I was late for work.”
“They are very professional and did very good work .”
“Job was completed beautifully and we would definitely recommend Sumo Garage door!”
“Saraf was very responsive and an absolute pleasure to work with I can't recommend his services enough.”
“They removed my old manual doors, installed two new electrically opening doors and have serviced and repaired them when needed for a reasonable price.”
“He provided exceptional service—he was professional, attentive, courteous, and genuinely hospitable.”
“The sales rep Saraf was a great guy who was kind and listened with care as i explained to him how this door was for my handicap father.”
People customers mention
- Saraf 49 reviews
- Kevin 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Geoffrey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
An excellent garage door company with professional, friendly staff in the office, well-trained technicians such as Antonio and Gabriel, and responsive, hands-on leadership with Sarif. They removed my old manual doors, installed two new electrically opening doors and have serviced and repaired them when needed for a reasonable price. Recommend highly!
Reasonable price
Peter12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Gabe and Antonio were on time , meticulous and replaced the opener , sensor , springs etc. Great work, efficient and professional !
tariq7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are very professional and did very good work .they clean after work. They have good manners. I am glad I chose sumo
Reasonable price
Valerie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Installer was great!!! Job was completed beautifully and we would definitely recommend Sumo Garage door!!
Reasonable price
GLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The sales rep Saraf was a great guy who was kind and listened with care as i explained to him how this door was for my handicap father. The only con was the wait time as i was told a week or two for the door but it was weeks longer to get. Ernesto installed the door and did a great job and was also very sweet. So…
GabeLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Saraf did two jobs for me at two separate homes and both came out great! Very Fair price and professional installation! Would highly recommend to anyone looking for garage door work for this to be their first call. Thanks again!
Great price
Photos
Customer reviews
5.0 ★★★★★ 697 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Geoffrey Zucker11 reviewsTotal number of Google reviews Geoffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAn excellent garage door company with professional, friendly staff in the office, well-trained technicians such as Antonio and Gabriel, and responsive, hands-on leadership with Sarif. They removed my old manual doors, installed two new electrically opening doors and have serviced and repaired them when needed for a reasonable price. Recommend highly!
- Price assessment: Reasonable price
Michael Dugan5 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very very professional. Very clean and the worker was incredible.
- Price assessment: Great price
Peter Bernstein12 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGabe and Antonio were on time , meticulous and replaced the opener , sensor , springs etc. Great work, efficient and professional !
tariq malik7 reviewsTotal number of Google reviews tariq has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are very professional and did very good work .they clean after work. They have good manners. I am glad I chose sumo
- Price assessment: Reasonable price
Valerie England1 reviewTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleInstaller was great!!! Job was completed beautifully and we would definitely recommend Sumo Garage door!!
- Price assessment: Reasonable price
Frieda Wilkinson3 reviewsTotal number of Google reviews Frieda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll good. No problems .
- Price assessment: Not sure
GLocal Guide · 35 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe sales rep Saraf was a great guy who was kind and listened with care as i explained to him how this door was for my handicap father. The only con was the wait time as i was told a week or two for the door but it was weeks longer to get. Ernesto installed the door and did a great job and was also very sweet. So for overall experience i think Sumo Door was a great choice as they did a perfect job. Thank you
David Geary4 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat experience all around. Thank you for the wonderful garage door.
Gabe DLocal Guide · 11 reviewsTotal number of Google reviews Gabe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSaraf did two jobs for me at two separate homes and both came out great! Very Fair price and professional installation! Would highly recommend to anyone looking for garage door work for this to be their first call. Thanks again!
- Price assessment: Great price
Business details
- Phone: (516) 789-2535
- Website: sumodoors.com
- Service area: Lake Grove, NY