Furniture store · Raleigh, NC · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%90+25.4Replies to reviews 8%40+3.3Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 40 furniture storesiPosition by Experts Score among all companies we track in this category. · better than 85%
4.9★★★★★255 Google reviews · 23 photos
98%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sun West Furniture 4.9 out of 5 based on 255 reviews, with the owner replying to 15% of them. Customers frequently cite fair pricing, a wide selection, and helpful, non-pushy staff who assist with delivery arrangements. However, low-star reviews highlight issues with delayed pickup dates, declined delivery offers, and instances of poor communication or perceived pressure during the shopping process.
Google rating: 4.9 out of 5 from 255 reviews (98% five-star).
Reviews on this page: 255 Google reviews (216 with written comments, 26 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: September 5, 2026.
Service: Furniture Store serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Sun West FurnitureFurniture Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun West Furniture: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun West Furniture: 90/100 on this factor. Category median: 82.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun West Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun West Furniture: 40/100 on this factor. Category median: 49.C
40
Bar = this company · dark tick = category median.
Star ratings
255 Google reviews we collected
4.9of 5
5 stars25098%
4 stars21%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
99%praise
Praise29099%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value10034%
Staff & attitude9532%
Would recommend3713%
Quality & results2910%
Speed & response186%
Communication93%
Honesty & trust62%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The quality was excellent, and the prices were very fair and reasonable.”
“The staff was friendly, helpful, and very knowledgeable without being pushy.”
“I’m very happy with my purchase and would definitely recommend this store to anyone looking for quality furniture at a fair price.”
“I had a great experience shopping at Sun West Furniture !”
“First tv console that came in box was damaged and they exchanged it for us no problem 👍🏽”
“Delivery was smooth and on time, and everything exceeded my expectations.”
“Not only is the customer service excellent, friendly, and easy to work with, but the pricing is incredible.”
“Their delivery service was equally impressive—fast, reliable, and the best rate I found anywhere.”
People customers mention
Loc6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience shopping at Sun West Furniture ! The staff was friendly, helpful, and very knowledgeable without being pushy. They had a great selection of furniture, and I was able to find exactly what I was looking for. The quality was excellent, and the prices were very fair and reasonable. I’m very…
Jay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service, nice selection and delivery options available. Great to work with!
Gargi5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great Furniture - Nicely shown, great service, and everything is in great condition!
Highly recommend!
KLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hands down best buying experience for furniture. No pressure. Easy to see what I’m getting. All sorts of things are available and from what it looks like, a good amount of goods come in regularly. Also easy to set up delivery. Most other furniture buying experiences have been like dealing with used car salesman.…
AdeolaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve patronized Vu Loc for years and followed the store from Capital Blvd to Glenwood. I furnished my entire house with Sunwest Furniture. Best prices, great customer service, and very patient staff. They always take the time to help you find exactly what you need. Highly recommend!
Lizzy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Super professional and even game the some tools to put up the furniture at home. They also gave me a discount and helped me put the in my car.
I had a great experience shopping at Sun West Furniture ! The staff was friendly, helpful, and very knowledgeable without being pushy. They had a great selection of furniture, and I was able to find exactly what I was looking for. The quality was excellent, and the prices were very fair and reasonable. I’m very happy with my purchase and would definitely recommend this store to anyone looking for quality furniture at a fair price.
Hunter Bond6 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star review, Hunter! We’re thrilled to hear you loved our selection and prices. We appreciate your support of Sun West Furniture and hope to see you again soon
Jay Luebke4 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Great service, nice selection and delivery options available. Great to work with!
Response from the owner · a month ago
Hi Jay, thank you for taking the time to share your feedback! Providing great service, convenient delivery options, and an awesome selection is what we strive for every day. We truly appreciate your business!
Gargi Wadodkar5 reviewsiTotal number of Google reviews Gargi has written across all businesses on Google Maps, not just this one.
Great Furniture - Nicely shown, great service, and everything is in great condition!
Highly recommend!
Response from the owner · a month ago
Hi Gargi, thank you for taking the time to share such kind feedback! We’re delighted that you enjoyed our showroom display, customer service, and furniture condition. We truly appreciate your recommendation and look forward to serving you again in the future!
Aidan Warr7 reviewsiTotal number of Google reviews Aidan has written across all businesses on Google Maps, not just this one.
Hi Aidan, thank you so much for the feedback! We're glad you found great deals on quality pieces. We appreciate your business and hope to see you again soon!
Traveling ExperienceLocal Guide · 322 reviewsiTotal number of Google reviews Traveling has written across all businesses on Google Maps, not just this one.
Great service and good price 👍 I would come here again and again
Response from the owner · a month ago
Thank you so much for the 5-star review! Hearing that you'd come back 'again and again' is the highest compliment we could receive. We’re thrilled you enjoyed our service and prices, and we look forward to welcoming you back to Sun West Furniture anytime
Lacie scott5 reviewsiTotal number of Google reviews Lacie has written across all businesses on Google Maps, not just this one.
Hands down best buying experience for furniture. No pressure. Easy to see what I’m getting. All sorts of things are available and from what it looks like, a good amount of goods come in regularly. Also easy to set up delivery. Most other furniture buying experiences have been like dealing with used car salesman. This was like talking to buddy who just wants you to get something you like. And if he doesn’t have it, no harm, no foul. Thank you Brian for such an amazing experience! I will definitely be back again soon!
Response from the owner · a month ago
Wow, thank you for such a detailed and complimentary review! Comparing us to talking with a buddy who just wants to help is exactly the kind of atmosphere we aim to build every day. Brian is a fantastic part of our team, and we’ll definitely share your shoutout with him. We appreciate your support of Sun West Furniture and can't wait to welcome you back next time!
Jill Esguerra1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Will is very informative and patient. I just bought furnitures.
Response from the owner · a month ago
Thank you so much for the 5-star review, Jill! Congratulations on your new furniture! We're delighted to hear that Will took great care of you and provided such patient, helpful service. We'll be sure to pass your kind words along to him. We appreciate your support of Sun West Furniture and hope you love your new pieces!
Adeola AbatanLocal Guide · 18 reviewsiTotal number of Google reviews Adeola has written across all businesses on Google Maps, not just this one.
I’ve patronized Vu Loc for years and followed the store from Capital Blvd to Glenwood. I furnished my entire house with Sunwest Furniture. Best prices, great customer service, and very patient staff. They always take the time to help you find exactly what you need. Highly recommend!
Response from the owner · a month ago
Adeola, thank you so much for this heartfelt review! Loyal customers like you mean the absolute world to us. It has been a true privilege helping you furnish your home over the years, and we are so grateful for your continued support as we’ve grown and moved locations. Thank you for being such a wonderful part of the Sun West Furniture family!
