iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%76+5.4Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 84 spasiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★152 Google reviews · 24 photos
93%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sunshine Spa 4.8 out of 5 based on 152 reviews, frequently praising the clean facilities, friendly staff, and effective relief for neck and shoulder tension. Many customers highlight the personalized attention to pressure preferences and the value of services like couples massages and hot stone treatments. However, a few low-star reviews criticize inconsistent appointment durations, communication barriers with some therapists, and issues with gift card verification and billing accuracy.
Google rating: 4.8 out of 5 from 152 reviews (93% five-star).
Reviews on this page: 152 Google reviews (133 with written comments, 8 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: November 7, 2026.
Service: Spa serving Kannapolis, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Sunshine SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunshine Spa: 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunshine Spa: 79/100 on this factor. Category median: 93.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunshine Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunshine Spa: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunshine Spa: 76/100 on this factor. Category median: 67.B
76
Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
4.8of 5
5 stars14193%
4 stars21%
3 stars32%
2 stars21%
1 star43%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
98%praise
Praise13298%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1260%
Reasonable840%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4533%
Would recommend2519%
Price & value2418%
Quality & results2317%
Speed & response129%
Communication32%
Honesty & trust32%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I spoke to a very nice woman and was able to get the last appointment available for the same day.”
“I definitely recommend this place to anyone who needs to get a good massage.”
“the prices were very reasonable and I already booked my next visit.”
“Extremely wonderful service, atmosphere and massage therapist!”
“The same day booking, checkin process, and massage itself were spectacular.”
“The guy at the check in desk was helpful and answered all of my questions.”
“They are up front about the prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sunshine Spa for 3 kinds of job. Pick one to see what they paid and said.
SStacey13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
Sunshine Spa was the first on my list to call...and I'm so blessed I did..with the stress of work and home life I felt tight everywhere. I spoke to a very nice woman and was able to get the last appointment available for the same day...when I arrived the spa was not only clean, but smelled heavenly. The guy at the…
LLindsayLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My husband and I had a couples massage, and it was fantastic! Everyone was very friendly. They checked in with us about our pressure preferences, and made sure we were comfortable throughout.
MManuelaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have now had 2 massages here and I have to say this was the best massage experience I have had! I previously would go to some of the more commercial places and I don't have enough good words for how much of a difference it was coming here. I will be making this a regular event.
Reasonable priceMassage
TTaviiebby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Amazing experience! I got the combo spa, with steam eye mask, essential oil,and hot stone. I have a left shoulder injury with lots of inflammation but now I feel so much better. I will definitely be back to experience different packages.
Reasonable priceSpa packagesMassage
DDavid8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
1st massage in over 20 years. Neurologist recommended for migraines. Massage helped greatly with neck and shoulder tension. Great facilities and staff. Highly recommend.
Reasonable priceMassage
NNickLocal Guide · 278 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
I love coming here. In the last two years living nearby it’s been my go to spot for massages.
I do miss the paperwork where we could select our focus areas and strength preferences, though. The last two massages I’ve had felt like I was at a Massage Envy, with a “you get what you get” type of experience, which had…
Sunshine Spa was the first on my list to call...and I'm so blessed I did..with the stress of work and home life I felt tight everywhere. I spoke to a very nice woman and was able to get the last appointment available for the same day...when I arrived the spa was not only clean, but smelled heavenly. The guy at the check in desk was helpful and answered all of my questions. Jenny was my therapist and when I say she was amazing...the tension in my neck and shoulders..gone ...just the right pressure and she checked to make sure...the prices were very reasonable and I already booked my next visit...highly recommend 5 stars
L
Lindsay MegillLocal Guide · 21 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
My husband and I had a couples massage, and it was fantastic! Everyone was very friendly. They checked in with us about our pressure preferences, and made sure we were comfortable throughout.
M
Manuela HumphreyLocal Guide · 17 reviewsiTotal number of Google reviews Manuela has written across all businesses on Google Maps, not just this one.
I have now had 2 massages here and I have to say this was the best massage experience I have had! I previously would go to some of the more commercial places and I don't have enough good words for how much of a difference it was coming here. I will be making this a regular event.
Price assessment: Reasonable price
Services: Massage
O
Olivia Shockley11 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Amazing experience! I got the combo spa, with steam eye mask, essential oil,and hot stone. I have a left shoulder injury with lots of inflammation but now I feel so much better. I will definitely be back to experience different packages.
Price assessment: Reasonable price
Services: Spa packages, Massage
D
David Purdy8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
1st massage in over 20 years. Neurologist recommended for migraines. Massage helped greatly with neck and shoulder tension. Great facilities and staff. Highly recommend.
Price assessment: Reasonable price
Services: Massage
N
Nick MarryatLocal Guide · 278 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
I love coming here. In the last two years living nearby it’s been my go to spot for massages.
I do miss the paperwork where we could select our focus areas and strength preferences, though. The last two massages I’ve had felt like I was at a Massage Envy, with a “you get what you get” type of experience, which had me leaving less comfortable than how I visited.
The new lady at the front desk is polite, but also like I am always rushed into my session (even if I’m early??). No time to ask any questions or anything else.
It’ll continue to be my go to place, though. I haven’t found any other places in the area that provide such an incredible service for the price.
Price assessment: Great price
Services: Massage therapy, Massage
Response from the owner · a month ago
Nick,
Thanks for the insight! We hear you and we’ll try to remember to slow it down a little and offer the paperwork each time from now on. It’s always available but we don’t always insist on it once you’re an existing, repeat customer since some people prefer to skip it. We’re glad you’re still a fan, hope to see you back soon!
A
Alethia PLocal Guide · 101 reviewsiTotal number of Google reviews Alethia has written across all businesses on Google Maps, not just this one.
We had the 60 minute couples massage and it was fantastic.
Pros:
♡ They had us fill out a sheet about allergies, injuries, and a figure to indicate tension or key areas to focus.
♡ The rooms were truly private. Not a cubicle room where the walls do not meet the ceiling. I've been to a few like that and you can hear conversations in the lobby. But not here.
♡ Our massage therapists only left to grab warm towels. Again at other places, my massage therapist sometimes left to go handle another customer.
♡ They checked in to make sure they weren't using too much pressure. And for a full body massage, they truly did massage my entire body. Other places did my back, but never had me turn over. They also stretched my body and moved me into other positions to get the best angles.
♡ Very quiet, clean and relaxing interior and rooms. The music wasn't too loud and the beds and sheets were clean and comfortable.
♡ For a full body 60 minute massage hot stones are included. They are up front about the prices. And what any add-ons cost before you go into the room if you want.
Cons:
None. We had a great time. I don't think there's anything that could have been better. We are definitely coming back!
