Window cleaning service · Justice, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 167 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★83 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight punctuality, professional communication, and fair pricing for window and gutter services. Reviewers note the provider responds quickly to inquiries, keeps clients informed of schedule changes, and performs thorough cleaning of windows, gutters, and surrounding areas. Some clients also mention additional services like snow removal and minor repairs. No recurring criticisms appear in the provided excerpts, which uniformly describe positive experiences with the business.
Google rating: 5.0 out of 5 from 83 reviews (100% five-star).
Reviews on this page: 83 Google reviews (77 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Superior Windows and GuttersWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Windows and Gutters: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Windows and Gutters: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Windows and Gutters: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Windows and Gutters: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Windows and Gutters: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars83100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
99%praise
Praise20099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4924%
Speed & response3618%
Price & value3316%
Would recommend3115%
Staff & attitude3015%
Communication189%
Honesty & trust52%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From making the appointment to completing the task he was friendly, courteous, thorough and professional.”
“He showed up on time and cleaned up all the gutters and the surrounding area.”
“The price was very fair, and he came out on Thursday (07/26/23).”
“I would definitely recommend Ed and his company to anyone who may need his services!”
“Can't recommend Superior Windows and Gutters enough!”
“He was on time, did great work, and was very knowledgeable giving us guidance with all of our questions.”
“Ed was punctual, courteous & always kept me informed of his schedule & times.”
“Very thorough and professional, reliable, on time great communications and a very reasonable price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Superior Windows and Gutters for 2 kinds of job. Pick one to see what they paid and said.
PeggyLocal Guide · 354 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I am so grateful to have found this business. Excellent cleaning service. I had my skylight cleaned inside and out. Sparkling clean glass and so neatly done. Exterior windows cleaned also and so clean. Ed was efficent, on time and very reasonable. It made me happy to see what great care Ed took on my home. He also cleans and checks gutters and downspouts.
Reasonable price
Norma2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Five star rating for Superior windows and gutters all around. Ed took care of cleaning my gutters. From making the appointment to completing the task he was friendly, courteous, thorough and professional. I'll definitely contact Superior Windows and Gutters again for Fall checkup.
GOLDLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We haven't had our gutters cleaned since we moved here many years ago. Contacted Ed and he got back to us right away. He was on time, did great work, and was very knowledgeable giving us guidance with all of our questions. A true pleasure to do business with! Thank you so much Ed we appreciate you!
Jonathan B.
Joaquin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
He showed up on time and cleaned up all the gutters and the surrounding area.
Excellent results, we use him every year.
Gutter cleaning+ Punctuality+ Quality
nancyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We were looking for someone to have our gutters cleaned, since we hadn't done it in a while! After doing some research we came upon Superior Windows and Gutters. They had great reviews, and they were located close by! So, I called Ed up to get a quote, as well as to schedule a day for him to come out and clean the…
Bonnie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I will defiantly use this company again! Ed was punctual, courteous & always kept me informed of his schedule & times. Very likable guy! And my window is so clean now! He did a fantastic job!!!
I am so grateful to have found this business. Excellent cleaning service. I had my skylight cleaned inside and out. Sparkling clean glass and so neatly done. Exterior windows cleaned also and so clean. Ed was efficent, on time and very reasonable. It made me happy to see what great care Ed took on my home. He also cleans and checks gutters and downspouts.
Price assessment: Reasonable price
Response from the owner · 2 months ago
It's my pleasure Peggy
Thank you for the kind words!
See you in October.
Norma Norma2 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
Five star rating for Superior windows and gutters all around. Ed took care of cleaning my gutters. From making the appointment to completing the task he was friendly, courteous, thorough and professional. I'll definitely contact Superior Windows and Gutters again for Fall checkup.
Response from the owner · a year ago
Thanks Norma! Happy I could help. I look forward to hearing from you in October/Nov.
GOLD LEAFLocal Guide · 45 reviewsiTotal number of Google reviews GOLD has written across all businesses on Google Maps, not just this one.
We haven't had our gutters cleaned since we moved here many years ago. Contacted Ed and he got back to us right away. He was on time, did great work, and was very knowledgeable giving us guidance with all of our questions. A true pleasure to do business with! Thank you so much Ed we appreciate you!
Jonathan B.
Response from the owner · 2 years ago
It was nice to meet you both!
Happy I could help.
Thank you for the review Jonathan!
Call me anytime
Joaquin Flores6 reviewsiTotal number of Google reviews Joaquin has written across all businesses on Google Maps, not just this one.
We were looking for someone to have our gutters cleaned, since we hadn't done it in a while! After doing some research we came upon Superior Windows and Gutters. They had great reviews, and they were located close by! So, I called Ed up to get a quote, as well as to schedule a day for him to come out and clean the gutters. The price was very fair, and he came out on Thursday (07/26/23). He was prompt and came on time like he said he would, and the gutter cleaning went smoothly! We also asked him to check our roof for any loose or missing shingles. And he did that as well. The gutters were now clean even though it didn't have a lot of leaves up there. And the roof was still in good shape. He was a pleasure to deal with! We will definitely use Ed from now on whenever we need our gutters cleaned. I would definitely recommend Ed and his company to anyone who may need his services!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Gutter cleaning
Response from the owner · 3 years ago
Thanks Nancy!
I'm glad I could help!
Bonnie Rocco11 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
I will defiantly use this company again! Ed was punctual, courteous & always kept me informed of his schedule & times. Very likable guy! And my window is so clean now! He did a fantastic job!!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Window washing
Response from the owner · 4 years ago
Thank you Bonnie!
Call me anytime!
Ashley Connor4 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I HIGHLY recommend Ed to anyone who is looking for window / gutter cleaning.
He shows up when he says he is going to show up and always communicates ahead of time if there are going to be changes in the schedule due to weather. He is great about checking in to line up service ahead of time so it is one less thing I have to think about in terms of making calls, etc. He is on it!
Ed's work is excellent. He is always very thorough and consistent.
I cannot say enough about Ed's professionalism and quality of service. And he is a super nice and pleasant person, too!
