Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently highlight punctuality, efficient communication, and reasonable pricing for services including bathtub refinishing, countertop repair, and sink restoration. Reviewers note that the team often arrives on time, cleans up thoroughly, and completes work quickly with high-quality results. While the overall rating is 5/5 from 143 reviews, one low-star comment criticized the owner for being unresponsive and unprofessional, suggesting a lack of consistent service quality in that specific instance.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
143 Google reviews we collected
Phrases our text analysis found in 127 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They arrived on time, Todd communicated very well, they cleaned up thoroughly, the price was reasonable, and the estimate of how long it would take to…”
“My cast iron tub was damaged in the install and the fix preserved the tub and left no visual signs of damage/repair.”
“Todd, the owner, was very responsive, professional, and easy to work with from start to finish.”
“On time, nice to work with, experienced and skilled.”
“I highly recommend them to anyone looking for quality countertop repair!”
“Everything went so smoothly, between the communication to the completion of the repair!”
“…d communicated very well, they cleaned up thoroughly, the price was reasonable, and the estimate of how long it would take to do the job was accurate.…”
“Very reliable, professional and did great work on a crack in our tub!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Surface Specialists of Austin for 4 kinds of job. Pick one to see what they paid and said.
I highly recommend this company!! They did a great job on my tub! So happy with the results. I will use them again.
Excellent customer service. On time. Efficient. Fair price. Outstanding work. Great communication. Highly recommend!!!!!
Todd refinished a bunch of shallow eroded spots on my kitchen counter and island. He resealed the surface for future protection. Looks brand new. Punctual, good communication, quick service. Highly recommend.
From the initial booking to the completion of the project their work was seamless. Incredible before and after photos! Thank you!
I hired them to repair a countertop, and I couldn’t be happier with the experience. Todd, the owner, was very responsive, professional, and easy to work with from start to finish. The workmanship was excellent, and the repair turned out great. I highly recommend them to anyone looking for quality countertop repair!
We had our badly rusted bathtub overflow drain repaired by Todd at Surface Specialists. The repair is beautiful and we can't say enough good things about Todd and his assistant Jordan. They arrived on time, Todd communicated very well, they cleaned up thoroughly, the price was reasonable, and the estimate of how…
| Job | Reviews | Category typical |
|---|---|---|
| Bathtub refinishing | 16 | — |
| Kitchen countertop repair | 8 | — |
| Bathtub repair | 5 | — |
| Bathroom countertop resurfacing | 2 | — |
5.0 ★★★★★ 143 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job; on time; great price; professional
I highly recommend this company!! They did a great job on my tub! So happy with the results. I will use them again.
Hi Debbie, thank you for your great review! We truly appreciate it! We are delighted you are happy with our bathtub refinishing. It is satisfying knowing we were able to restore your tub!
Excellent customer service. On time. Efficient. Fair price. Outstanding work. Great communication. Highly recommend!!!!!
Stacie, thank you so much for the 5-star review! I am thrilled you had a great experience with our customer service and the quality of the countertop chip repairs. Good communication and timeliness is a value of ours. It means a lot to hear you appreciated it and we truly appreciate your recommendation. Thanks for choosing Surface Specialists of Austin!
Todd refinished a bunch of shallow eroded spots on my kitchen counter and island. He resealed the surface for future protection. Looks brand new. Punctual, good communication, quick service. Highly recommend.
Margaret, thank you so much for the wonderful 5-star review! I am thrilled you are happy with the removal of the etched spots and resealing of your quartzite counters and island —so glad it looks brand new again. It was a pleasure taking care of your surfaces, and we’re grateful for the recommendation. Thanks again for choosing Surface Specialists of Austin!
From the initial booking to the completion of the project their work was seamless. Incredible before and after photos! Thank you!
Malina, thank you for the five star review! I am so glad you are happy with the shower pan refinishing work we did for you! Thank you for taking the time to give a review.
I hired them to repair a countertop, and I couldn’t be happier with the experience. Todd, the owner, was very responsive, professional, and easy to work with from start to finish. The workmanship was excellent, and the repair turned out great. I highly recommend them to anyone looking for quality countertop repair!
Erick, thank you so much for the wonderful 5-star review! We truly appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re thrilled to hear that you’re happy with the countertop repair. We pride ourselves on providing responsive service, professional workmanship, and quality results, so your feedback means a lot to us. Thank you again for your recommendation!
Skillful, efficient, and caring. Exellent!
Thank you for the great review Duane! I am glad you are happy with the quartz countertop etch removal. Thanks for taking the time to give us a review. And thank you for choosing Surface Specialists of Austin for your countertop repair work!
Excellent service from Todd and team!
Raghavendra, thank you for the 5-star review of the shower pan crack repair! Glad you were happy with Jordan's work!
We had our badly rusted bathtub overflow drain repaired by Todd at Surface Specialists. The repair is beautiful and we can't say enough good things about Todd and his assistant Jordan. They arrived on time, Todd communicated very well, they cleaned up thoroughly, the price was reasonable, and the estimate of how long it would take to do the job was accurate. They rebuilt the drain with fiberglass. Todd says it can last five years. Highly recommend!
Thank you so much for the wonderful 5-star review! We’re thrilled that you are happy with the bathtub overflow drain restoration. We truly appreciate your kind words and recommendation—thank you for choosing Surface Specialists!
They showed up on time, did amazing work, cleaned up any messes, and all for a reasonable price. They took the crack and vessel bathtub and scratches in a bathroom sink . I would highly recommend
Jennifer, thank you so much for the wonderful review! We’re thrilled to hear you were pleased with the bathtub crack repair and the sink scratch removal. Your recommendation means a lot to us. We truly appreciate your trust and look forward to helping you again whenever you need us!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
