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Sweeper Depot

Vacuum cleaner store · Battle Creek, MI · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%95+26.8Replies to reviews 8%22+1.8Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 50 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 18%
4.9 ★★★★★ 78 Google reviews
90%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jul 2026latest review

Sweeper Depot at a glance

Customers consistently praise the shop for its quick turnaround, reasonable pricing, and extensive repair capabilities for various vacuum brands. Reviewers highlight the owner's deep technical knowledge, friendly demeanor, and willingness to provide free troubleshooting or advice over the phone. The primary criticism involves a negative experience with phone communication, where a caller described the staff as sarcastic and unhelpful.

  • Google rating: 4.9 out of 5 from 78 reviews (90% five-star).
  • Reviews on this page: 78 Google reviews (63 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: July 10, 2026.
  • Service: Rug Cleaner serving Battle Creek, Michigan.

Data from Google, last updated November 1, 2026.

Score profile vs other rug cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction87Reliability95Craft & service–Value–Momentum100Replies to reviews22Satisfaction: 87 (median 95)Reliability: 95 (median 94)Momentum: 100 (median 100)Replies to reviews: 22 (median 61)
Sweeper DepotRug Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sweeper Depot: 87/100 on this factor. Category median: 95.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sweeper Depot: 95/100 on this factor. Category median: 94.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sweeper Depot: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sweeper Depot: 22/100 on this factor. Category median: 61.D
22

Bar = this company · dark tick = category median.

Star ratings

78 Google reviews we collected

  • 5 stars7090%
  • 4 stars79%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 63 written reviews

  • Praise82100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2733%
  • Price & value1923%
  • Quality & results1518%
  • Honesty & trust911%
  • Speed & response67%
  • Would recommend67%

What customers talk about

We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very knowledgeable and willing to at least try and figure out what's wrong with vacuum.”
  • “The gentleman that runs this business is very courteous, professional and provides a pretty quick turnaround with reasonable pricing.”
  • “The very nice gentleman fixed it in less than 5 minutes!”
  • “Excellent service, honest integrity and a true craftsman at his trade.”
  • “Diagnosed the problem quickly and suggested a remedy that saved me a lot of money by ordering the part through my Prime account.”
  • “I highly recommend The Sweeper Depot for your vacuum repair needs!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Dianne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have a Shark rotator vacuum that the roller wasn’t working. It was a simple solution that was easily troubleshot over the phone free of charge. Thank you!

JonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The only place to buy a vacuum. Old school quality service, fair prices. They can repair most any vacuum, don't throw away your still functional vacuum, especially if it is an older high quality machine, they can fix it at a fraction of the cost of a new vacuum.

LynnLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable and willing to at least try and figure out what's wrong with vacuum. Highly recommend...

wayneLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What an absolutely amazing and friendly guy. He looked at it figured out what it was in less than 5 minutes and no charge

Tina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend The Sweeper Depot for your vacuum repair needs! The gentleman that runs this business is very courteous, professional and provides a pretty quick turnaround with reasonable pricing.

Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mitch is the best. Super knowledgeable, and helpful; always does what he can to fix my vacuum. Speedy and kind. Have been taking my vacuum there for 30+ years.

Customer reviews

4.9 ★★★★★ 78 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Dianne Knapper5 reviewsTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have a Shark rotator vacuum that the roller wasn’t working. It was a simple solution that was easily troubleshot over the phone free of charge. Thank you!

Durrie ParkerLocal Guide · 33 reviewsTotal number of Google reviews Durrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kind, genuine, knowledgeable shop owner!

Jon KrauseLocal Guide · 18 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The only place to buy a vacuum. Old school quality service, fair prices. They can repair most any vacuum, don't throw away your still functional vacuum, especially if it is an older high quality machine, they can fix it at a fraction of the cost of a new vacuum.

jack morrisonLocal Guide · 161 reviewsTotal number of Google reviews jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and reasonable price. Owner knows his business.

Lynn NLocal Guide · 55 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable and willing to at least try and figure out what's wrong with vacuum. Highly recommend...

Kaylor BoomerLocal Guide · 66 reviewsTotal number of Google reviews Kaylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sweepers

Lucas BLocal Guide · 42 reviewsTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best! Repair and parts.

wayne WilliamsLocal Guide · 19 reviewsTotal number of Google reviews wayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What an absolutely amazing and friendly guy. He looked at it figured out what it was in less than 5 minutes and no charge

William HannapelLocal Guide · 30 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place for vacuum repairs. Fast and very reasonable. Trusted.

DBLandscapingLocal Guide · 96 reviewsTotal number of Google reviews DBLandscaping has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It's a quaint Mom and pop's joint very friendly service and in a nice building

Sweeper Depot on Google Maps →

Business details

  • Address: 361 E Michigan Ave, Battle Creek, MI 49014
  • Phone: (269) 963-3440
  • Service area: Battle Creek, MI