Synergy Therapeutic Group logo

Synergy Therapeutic Group

Physical therapy clinic · Carbondale, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%74+20.9Replies to reviews 8%100+8.2Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 18 cryotherapy clinicsPosition by Experts Score among all companies we track in this category. · better than 24%
4.7 ★★★★★ 242 Google reviews · 7 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

Synergy Therapeutic Group at a glance

Google reviewers rate Synergy Therapeutic Group 4.7 out of 5 stars based on 242 reviews, with the owner responding to every comment. Positive feedback highlights personalized manual therapy, educational support, and significant pain relief for chronic conditions, noting that staff are friendly and punctual. However, a minority of low-star reviews criticize billing practices, describing them as misleading or aggressive, and mention confrontational behavior from on-site protesters or dissatisfaction with treatment outcomes.

  • Google rating: 4.7 out of 5 from 242 reviews (89% five-star).
  • Reviews on this page: 242 Google reviews (193 with written comments, 3 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Cryotherapy Clinic serving Carbondale, Illinois.

Data from Google, last updated October 28, 2026.

Score profile vs other cryotherapy clinics

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction74Reliability74Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 74 (median 85)Reliability: 74 (median 80)Momentum: 100 (median 100)Replies to reviews: 100 (median 52)
Synergy Therapeutic GroupCryotherapy Clinics median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Synergy Therapeutic Group: 74/100 on this factor. Category median: 85.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Synergy Therapeutic Group: 74/100 on this factor. Category median: 80.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Synergy Therapeutic Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Synergy Therapeutic Group: 100/100 on this factor. Category median: 52.A
100

Bar = this company · dark tick = category median.

Star ratings

242 Google reviews we collected

  • 5 stars21589%
  • 4 stars125%
  • 3 stars31%
  • 2 stars10%
  • 1 star115%

Praise vs complaints

Phrases our text analysis found in 193 written reviews

  • Praise12891%
  • Complaints139%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6949%
  • Would recommend3525%
  • Quality & results118%
  • Honesty & trust107%
  • Speed & response64%
  • Communication54%
  • Price & value54%

What customers talk about

We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Their attention and expertise have helped me continue with training and reach my goal.”
    “The office staff had a bad attitude when I cancelled my future appointments, even though I was far in advance of the cancellation policy time limit.”
  • “I highly recommend Synergy Therapeutc Group for persons who need an advanced manual therapy, especially for cases with chronic pain.”
    “I highly recommend it!”
  • “During my evaluation visit, Subrat did a very thorough review of my history, including the traumas that led to my current condition and proceeded with…”
    “I was stiff, sore, and had terrible balance.”
  • “I was honestly a bit unsure about tryIng them, but my former PT was closing and I really wanted something close to home.”
    “Every visit, we walked in, handed them check/cash/card, they took our money, smiled, and said "have a great visit", never once telling us that they we…”
  • “I also appreciate that they start and finish on time”
    “I still have to drive an hour home and the felling of euphoria slowly dissipates into the night and to a new normal…One where I am better than the day before.”
  • “She also communicates well with me and if I have any questions she either has the answer or gets back with me ASAP.”
  • “I have experienced a great deal of improvement in the range of motion in my neck and I am beginning to feel relief of pain in my upper back and should…”
    “She refused, on multiple occasions, to let me or my health insurance company speak to their billing department.”

People customers mention

  • Chandana 8 reviews
  • Claire 6 reviews
  • Subrat 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Katrina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I am so happy to have found Synergy! I was struggling with pain in my lower calf which I thought might have been a calf strain as well as right SI joint pain. Chiropractic work did not help in the years that I have been treated. Subrat and Claire have been helping me get to the direct cause of my pain and I am so…

Customer photo from Katrina's reviewCustomer photo from Katrina's reviewCustomer photo from Katrina's review
Merideth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Synergy Therapeutic Group has not only helped with my knee pain, but has increased my overall wellness. I can not thank them enough for what they have done for me! Would recommend them to anyone and everyone.

DrewLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Synergy has been a great experience. I was honestly a bit unsure about tryIng them, but my former PT was closing and I really wanted something close to home. When I walked in the staff were very helpful and the atmosphere is great. The rooms are exceptionally clean and the temperature of the facility is perfect.…

Jolanta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I highly recommend Synergy Therapeutc Group for persons who need an advanced manual therapy, especially for cases with chronic pain. I badly needed help with my chronic neck and shoulder pain. Before, I went through many series of sessions of traditional therapy for 3 years without any positive result. After 10…

Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My daughter has been attending OT for 5 weeks for chronic pain and POTS. She has shown a lot of improvement after 3.5 years mostly housebound and bedridden. Multiple specialists and traditional OT therapy did next to nothing for her. I wish we had learned about Synergy Therapeutic at the beginning of her diagnosis…

Jan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Synergy has a very professional and friendly staff. The therapists are knowledgeable and share their knowledge with patients. I’m very pleased with the progress I’ve made since going to therapy.

Photos

Customer reviews

4.7 ★★★★★ 242 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Katrina Carnes1 reviewTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am so happy to have found Synergy! I was struggling with pain in my lower calf which I thought might have been a calf strain as well as right SI joint pain. Chiropractic work did not help in the years that I have been treated. Subrat and Claire have been helping me get to the direct cause of my pain and I am so proud to say I finished my very first marathon this past Sunday! Their attention and expertise have helped me continue with training and reach my goal. ❤️🏃‍♀️👟

Response from the owner · a week ago

Katrina, finishing your first marathon is something to be proud of! You brought the determination and put in the miles. Thank you for recognizing the dedication Subrat and Claire bring to their work. ❤️🏃‍♀️ At Synergy Therapeutic Group, looking beyond the symptom is part of our standard of care. We take the time to understand how the whole body works together, ask why the problem keeps happening, and keep working toward meaningful results. That determination guides our approach to physical therapy here in Carbondale. Thank you for sharing your story. Congratulations on that first marathon finish line—and all the work it took to get there!

Susan Walch-Pimentel9 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very interesting and educational

Response from the owner · a week ago

Susan, thank you so much for taking the time to write this. We’re glad you found our free shoulder pain workshop interesting and educational, and your words will help others in Carbondale who are searching for answers to their own shoulder pain. So many people come in believing their shoulder is simply wearing out, when very often the real driver is somewhere else, like the shoulder blade and mid-back. Your body isn’t broken, it’s adapting, and understanding why is the first step toward getting your shoulder moving the way you want it to. That root-cause view is what we bring to physical therapy for shoulder pain, rotator cuff problems and frozen shoulder here in Carbondale. If you know someone who struggles to reach a shelf or sleep through the night because of shoulder pain, we host free shoulder pain workshops here in Carbondale and would love to welcome them. We’re here anytime you need us. — The Synergy Team

Merideth Rogers2 reviewsTotal number of Google reviews Merideth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Synergy Therapeutic Group has not only helped with my knee pain, but has increased my overall wellness. I can not thank them enough for what they have done for me! Would recommend them to anyone and everyone.

Response from the owner · a week ago

Thank you, Merideth. Knee pain is rarely just a knee problem. When the joint, the muscles around it, and the way the whole body moves all start working together again, people often notice more energy and better overall wellness too. That’s the root-cause approach we take at Synergy Therapeutic Group, and it’s good to hear it’s showing up in how you feel day to day. Your body wasn’t broken, it was adapting, and you’ve done the work to help it adapt in a better direction. We’re glad to be your physical therapy clinic in Carbondale, IL, and we’re here for whatever comes next, whether that’s staying strong or helping a friend or family member with chronic pain. The Synergy Team

Bea G1 reviewTotal number of Google reviews Bea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I could not be happier after my 1st visit to Synergy Therapeutic Group! I sought them out after 8 years of unresolved pain which led to my inability to use my right leg to climb steps, raise it to get in the car, nor walk more than a few steps without my leg collapsing. Two very long rounds of traditional PT helped marginally but never relieved the stabbing and debilitating pain in my upper right thigh. I have recently been diagnosed with severe hip osteoarthritis and tendinosis, and decided to pursue the root cause of my problems through Synergy. During my evaluation visit, Subrat did a very thorough review of my history, including the traumas that led to my current condition and proceeded with several tests and techniques, one being deep pressure. I felt a miracle happened! I not only walked out without the limp I came in with, but I was able to do a single leg raise that I could not do beforehand and can now walk up stairs and take a half mile walk without pain. I have been unable to do anything involving walking until now. I’m so pleased to be able to do everyday things that I have not been able to do for months, including taking walks. I’m very anxious to continue my therapy to see how my other issues are addressed and improved! I only wish that I had known about Synergy Therapeutic Group eight years ago.

Response from the owner · 2 weeks ago

Bea, thank you so much for taking the time to write this. It means the world to us. Eight years is a long time to live with pain that keeps you from climbing steps, getting in the car, or walking to the end of the block. And when traditional physical therapy only helps a little, it’s easy to start believing nothing will. Reading that you are back to walking and taking walks again is exactly why we do this. Here at Synergy Therapeutic Group in Carbondale, we practice physical therapy a little differently. We don’t chase the symptom. We look at your whole history, the traumas, the compensations, and the way the body has adapted over the years, to find the root cause of your pain. Your body isn’t broken. It’s adapting. Once we understand what it’s adapting to, real change becomes possible. Every body responds differently, and we’ll keep working with you step by step. We’re so glad you found us, and we look forward to your continued progress. If you’re reading this because hip pain, leg pain, or chronic pain has kept you from doing the things you love, you don’t have to wait eight years. Call us at (618) 243-7822. — The Synergy Team

Drew GwinsLocal Guide · 15 reviewsTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Synergy has been a great experience. I was honestly a bit unsure about tryIng them, but my former PT was closing and I really wanted something close to home. When I walked in the staff were very helpful and the atmosphere is great. The rooms are exceptionally clean and the temperature of the facility is perfect. The care I received was very personalized. I felt like my issues were dealt with in a way that really stayed focused on the cause of my pain. It has now been 3 weeks of treatment and I honestly couldn't feel better. I expected my pain to come back a bit during my treatment because that is what has always happened. But not this time. Once my pain was gone it has stayed away. I am truly happy with my experience and am glad I chose synergy for my PT.

Response from the owner · a month ago

Thank you so much for this thoughtful review! We're so glad you found us at the right time and gave Synergy Therapeutic Group a chance. This is exactly the experience we aim to create for every patient who walks into our Carbondale, IL clinic — a clean, welcoming space and care that's genuinely personalized to you. What you're describing — pain that stays away instead of coming back — is the difference root-cause chronic pain physical therapy makes. Instead of just treating where it hurts, we focus on why it's happening in the first place, which is why the results tend to hold long-term. That's our standard for every chronic pain patient we see. We're truly grateful you trusted us with your care and took the time to share your story. Congratulations on your progress — here's to it continuing! Thank you for choosing Synergy Therapeutic Group.

Jolanta Dziegielewska1 reviewTotal number of Google reviews Jolanta has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Synergy Therapeutc Group for persons who need an advanced manual therapy, especially for cases with chronic pain. I badly needed help with my chronic neck and shoulder pain. Before, I went through many series of sessions of traditional therapy for 3 years without any positive result. After 10 sessions at Synergy I already see improvement in my condition. They use very advanced methods for connective tissue therapy and many more conditions.

Response from the owner · 2 months ago

Ben, thank you for taking the time to write this. It means a great deal to everyone here. Three years of traditional physical therapy without a real change is a long time to keep showing up and keep hoping. Most people who find us have been through some version of that, and by the time they call, they have quietly started to wonder whether the problem is them. It isn't. Neck and shoulder pain that survives years of treatment usually means the painful area was never the source. The neck and shoulder have been compensating for a restriction somewhere else, sometimes for years. Treat the sore spot on its own and it stays sore, however many sessions you sit through. That is what the connective tissue work you are describing is built to find. Myofascial release — we are trained in the John F. Barnes Myofascial Release Approach, and we have gone back through the seminar series more than once — follows the restriction back to where it actually lives instead of chasing the symptom around the body. It is slow, hands-on, whole-body work, and it is a genuinely different thing from the manual physical therapy most people have already had. Your body was never broken. It was adapting. Ten sessions in and already noticing a difference, after three years of nothing changing — that is your persistence as much as it is anything we did. If you are reading this with long-standing neck or shoulder pain and you have been told you have already tried everything, that is most of what we do. We are a physical therapy clinic in Carbondale, IL, offering myofascial release and advanced manual therapy to patients across Southern Illinois. (618) 243-7822. Thank you for trusting us with this. We are here anytime you need us, and we are looking forward to seeing how far you go. — The Synergy Team

Heather Yokom3 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter has been attending OT for 5 weeks for chronic pain and POTS. She has shown a lot of improvement after 3.5 years mostly housebound and bedridden. Multiple specialists and traditional OT therapy did next to nothing for her. I wish we had learned about Synergy Therapeutic at the beginning of her diagnosis because I really believe she would never have gotten so bad.

Response from the owner · 3 months ago

Heather, thank you for trusting us with your daughter — and for sharing this. Three and a half years mostly housebound and bedridden is an exhausting road for a whole family, and we don't take lightly what it took for you to keep searching for answers. POTS and chronic pain in children are so often missed or minimized, and when traditional occupational therapy only chases the symptoms, the nervous system never gets the chance to feel safe enough to settle. That's the piece we work on differently here — helping her body regulate so real progress can begin. Seeing change in five weeks, after everything she's been through, is her strength and your persistence as much as anything we do. We're honored to walk the rest of this journey with you. And if your words reach another Carbondale family whose child has been told "there's nothing more we can do" — we hope they'll reach out sooner rather than later. — The Synergy Team

Jan Schauwecker1 reviewTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Synergy has a very professional and friendly staff. The therapists are knowledgeable and share their knowledge with patients. I’m very pleased with the progress I’ve made since going to therapy.

Response from the owner · 3 months ago

Jan, thank you for this — it genuinely means a lot. You picked up on something we care about deeply: we want you to understand your own body, not just be treated by it. When you know why a movement helps, or where your pain is really coming from, the progress holds long after you leave us — that's the whole idea behind the way we practice physical therapy here in Carbondale. We're so glad you're feeling the difference, and we're grateful you trusted our team with it. Keep up the great work — we're here whenever you need us. — The Synergy Team

Dawn Kellerman-Smith2 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is very friendly and made me completely comfortable. I also appreciate that they start and finish on time

Response from the owner · 4 months ago

Dawn, thank you so much for sharing this — it means the world to us! We believe your time is sacred. In a healthcare system where people routinely wait months for an evaluation and then sit in a waiting room long past their appointment time, we made a deliberate decision from day one: that would never be the Synergy experience. You came here to heal, not to wait. We run on time because we respect you, your schedule, and your life outside these walls. So glad you felt the warmth of our team too — that is never by accident. We look forward to seeing your continued progress! — The Synergy Team

Sharmin Wagner1 reviewTotal number of Google reviews Sharmin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Enjoying the people and getting better every time I have a session

Response from the owner · 4 months ago

Thank you so much — this genuinely made our day! That's exactly what we love to hear. Every session is a step forward, and knowing you're enjoying the process AND feeling the progress is the best possible combination. We'll keep building on that momentum together. See you at your next session! — The Synergy Team

Synergy Therapeutic Group on Google Maps →

Business details