Dorothy Rosciszewski3 reviewsTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat people and very kind
The Computer Guy
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%76+26.6Reliability 15%68+10.2Craft & service 20%61+12.2Value 10%86+8.6Momentum 8%80+6.4Track record 7%87+6.1Accountability 5%16+0.8Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 34 tech support servicesPosition by Experts Score among all companies we track in this category. · better than 42%
4.9 ★★★★★ 600 Google reviews · 24 photos
97%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of reviews from the last 24 months that gave 1 or 2 stars.
13%reviews answered by the owner
Oct 2026latest review
The Computer Guy at a glance
Google reviewers rate The Computer Guy 4.9 out of 5 based on 600 reviews, highlighting fast repairs, fair pricing, and helpful communication for issues ranging from software updates to hardware failures. Customers frequently appreciate the staff's patience, willingness to provide free diagnostics, and accommodation of seniors. However, low-star feedback indicates a recurring pattern of delayed service timelines and poor follow-up communication, with some clients waiting significantly longer than promised for repairs or status updates.
- Google rating: 4.9 out of 5 from 600 reviews (97% five-star).
- Reviews on this page: 600 Google reviews (281 with written comments, 3 with photos).
- Owner responses: the business replied to 13% of reviews.
- Most recent review: October 27, 2026.
- Service: Tech Support Service serving Shrewsbury, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other tech support services
Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and value; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.The Computer Guy is better than 76% of tech support services. Category median: 81.B
76
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.The Computer Guy is better than 68% of tech support services. Category median: 81.B
68
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.The Computer Guy is better than 61% of tech support services. Category median: 77.B
61
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Computer Guy is better than 86% of tech support services. Category median: 50.A
86
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Computer Guy is better than 80% of tech support services. Category median: 45.A
80
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Computer Guy is better than 87% of tech support services. Category median: 50.A
87
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Computer Guy is better than 16% of tech support services. Category median: 38.F
16
Bar = this company · dark tick = category median.
Star ratings
600 Google reviews we collected
- 5 stars58297%
- 4 stars92%
- 3 stars31%
- 2 stars20%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
- Praise33295%
- Complaints175%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9728%
- Price & value6218%
- Speed & response5315%
- Quality & results4914%
- Would recommend4112%
- Honesty & trust3410%
- Communication134%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service was quick, prices were fair and the staff was very helpful with what we needed.”
“They quoted me a fair price and a short time frame and delivered on both.”
“The guy was super helpful and gave Me advice on how to fix it, instead of just over charging me for something simple.”
“The owner, Al, replaced my motherboard the same day and got me up and running within hours.”
“Thank you so much, Al, for all your help and the great service you provided.”
“Now they’re asking me to pay $50 just to get my (still broken) Xbox back — a fee that was never mentioned upfront.”
“I definitely recommend coming here they are very fast and efficient and know what they are doing!”
“Can't recommend it enough and will go back with my mackbook soon.”
“Very honest and genuine guy just looking to help his customers!”
“I called what i believed was a support number from hp and ended up being scammed and my computer was locked out.”
“Communication was top notch, Al was so kind and knowledgeable.”
People customers mention
- Alvin 11 reviews
- Bayonne 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Apex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys will forever be my computer techs. My computer’s graphics card I thought went bad. I took it to them and all it was a simple update on the graphics card and didn’t charge me anything!!! They were so honest and decent! I will 100% forever use them when I upgrade my graphic card to a gaming graphic card!…
RichLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent tech repair place. Took my moms laptop here for a tune up and to install some needed software. Service was quick, prices were fair and the staff was very helpful with what we needed. I dont normally need computer service but when i do, this place is my first choice. Great job all around!
sajidLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Awesome service! I brought in a fried motherboard. The owner, Al, replaced my motherboard the same day and got me up and running within hours. Communication was top notch, Al was so kind and knowledgeable.
Aiden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
This place is amazing for any type of computer hardware help :) I came in bc I was getting error messages on my pc and Matt immediately found the problem to why it was happening, then the next day Alvin fixed it up in about an hour or two, which was great. The place also included a nice dog lol.
Adham14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Everyone here is super friendly and awesome to deal with, they have amazing hospitality not only that I had an issue with my computer that they fixed right away. I definitely recommend coming here they are very fast and efficient and know what they are doing! Thank you to the owner for being so kind and helpful.
QueenieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Today was my first time visiting this business and my experience was absolutely remarkable!!! The service was truly one to remember. I will return whenever I require tech services
Photos
Customer reviews
4.9 ★★★★★ 600 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Apex Locksmith3 reviewsTotal number of Google reviews Apex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys will forever be my computer techs. My computer’s graphics card I thought went bad. I took it to them and all it was a simple update on the graphics card and didn’t charge me anything!!! They were so honest and decent! I will 100% forever use them when I upgrade my graphic card to a gaming graphic card! Matt and Alvin are truly the best! They also helped guide me by taking out an old external hard drive so I can extract important pictures from it.
Response from the owner · a month ago
Thank you for the kind words. We always try to treat each customer the was we want to be treated. More power to you and your business as well and God bless you.
Rich UsowiczLocal Guide · 37 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent tech repair place. Took my moms laptop here for a tune up and to install some needed software. Service was quick, prices were fair and the staff was very helpful with what we needed. I dont normally need computer service but when i do, this place is my first choice. Great job all around!
lynnet shulerbaker3 reviewsTotal number of Google reviews lynnet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work
sajid rahimLocal Guide · 56 reviewsTotal number of Google reviews sajid has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome service! I brought in a fried motherboard. The owner, Al, replaced my motherboard the same day and got me up and running within hours. Communication was top notch, Al was so kind and knowledgeable.
Aiden orbin1 reviewTotal number of Google reviews Aiden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is amazing for any type of computer hardware help :) I came in bc I was getting error messages on my pc and Matt immediately found the problem to why it was happening, then the next day Alvin fixed it up in about an hour or two, which was great. The place also included a nice dog lol.
Adham Aladly14 reviewsTotal number of Google reviews Adham has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone here is super friendly and awesome to deal with, they have amazing hospitality not only that I had an issue with my computer that they fixed right away. I definitely recommend coming here they are very fast and efficient and know what they are doing! Thank you to the owner for being so kind and helpful.
Queenie LeguillowLocal Guide · 13 reviewsTotal number of Google reviews Queenie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleToday was my first time visiting this business and my experience was absolutely remarkable!!! The service was truly one to remember. I will return whenever I require tech services
Lucas Hernandez1 reviewTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely SPLENDID Service - easily the best Computer repair guy IN TOWN!!
M R9 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Computer guy does awesome service. Al repaired my computer within minutes . Additionally, I recommend to choose this location for quick and effective service. Thank you guys!
Business details
- Address: 1019 Broadway, Bayonne, NJ 07002
- Phone: (201) 455-3460
- Service area: Shrewsbury, NJ