iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty98−0.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 75%
4.9★★★★★1,204 Google reviews · 24 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Elegant Pooch 4.9 out of 5 based on 1204 reviews, frequently praising the facility's punctuality, professional grooming results, and availability of boarding services with regular updates. Customers often highlight the staff's friendliness and ability to handle difficult pets, while noting reasonable pricing for full grooms. However, recurring criticisms in lower-rated reviews include scheduling communication failures, billing discrepancies, and instances where specific grooming instructions were not followed.
Google rating: 4.9 out of 5 from 1,204 reviews (96% five-star).
Reviews on this page: 1,204 Google reviews (842 with written comments, 156 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 23, 2026.
Service: Pet Boarding Facility serving Lansing, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
The Elegant PoochPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Elegant Pooch: 93/100 on this factor. Category median: 86.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Elegant Pooch: 93/100 on this factor. Category median: 78.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Elegant Pooch: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Elegant Pooch: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Elegant Pooch: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Elegant Pooch: 37/100 on this factor. Category median: 42.D
37
Bar = this company · dark tick = category median.
Star ratings
1,204 Google reviews we collected
4.9of 5
5 stars1,15296%
4 stars363%
3 stars71%
2 stars10%
1 star81%
Praise vs complaints
Phrases our text analysis found in 842 written reviews
98%praise
Praise88898%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4532%
Reasonable8964%
Overpriced21%
Not sure43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31335%
Quality & results27931%
Would recommend12213%
Speed & response728%
Price & value677%
Communication263%
Honesty & trust253%
What customers talk about
We read 842 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly, helpful, nice and professional demeamored staff and groomers.”
“However, it seems they have a new receptionist who is unprofessional and rude.”
“Julie is the groomer of our fur baby Claire, she does a excellent job and really loves and cares about the animals she makes look wonderful.”
“My dog used to be a farm dog, he had huge horrible mats in his fur, he was not groomed properly.”
“Would recommend time and time again, these are true professionals and we will continue to keep coming back.”
“Never again!”
“Professional, fast, and responsive to what was asked!”
“She has been home groomed for 2 years and we learned together slowly.”
“Pricing seems fair and affordable compared to other places we’ve tried or called.”
“She explained what she would be doing and we couldn’t be happier with the results!”
“Anywho, my groomer Karen is not only the most trusted BITEY dog handler, this girl is my dear friend!”
People customers mention
Julie30 reviews
Karen23 reviews
Alexis17 reviews
Cassidy12 reviews
Dawn11 reviews
Hailey9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Elegant Pooch for 7 kinds of job. Pick one to see what they paid and said.
resmithjr123Local Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Heard about The Elegant Pooch from a friend. We've been pleased with their grooming and boarding services for our small dog for years now. Just picked our dog up again today and he seemed very happy. We also like that we can call and get updates on how our dog is doing during the boarding stays. Very friendly,…
Reasonable priceDog groomingDog boarding
Douglas4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Julie is the groomer of our fur baby Claire, she does a excellent job and really loves and cares about the animals she makes look wonderful.
Great priceDog grooming
Kelly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Love Elegant Pooch. Karen is the best. She has always done a great job on my dog Lucky.
Reasonable priceDog grooming
KathyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
I took my long, thick haired Persian cat to The Elegant Pooch for a fur trim, ear cleaning, sanitary shave and nail trim. The pet stylist was Haidyn, and she did an awesome job! I have finally found a professional that knows how to care and handle cats.
Reasonable priceDog grooming
Kathy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cass did a beautiful job on my Belgian Tervuren. Garth came out looking like a new dog.
Reasonable priceDog grooming
Tambra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you so much Julie for doing such a good job I just love him he looks so cute and adorable I'll be coming back ❤️🌹
Great priceDog ear cleaningDog groomingDog boarding
Heard about The Elegant Pooch from a friend. We've been pleased with their grooming and boarding services for our small dog for years now. Just picked our dog up again today and he seemed very happy. We also like that we can call and get updates on how our dog is doing during the boarding stays. Very friendly, helpful, nice and professional demeamored staff and groomers.
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
Vickie Deason10 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
I took my long, thick haired Persian cat to The Elegant Pooch for a fur trim, ear cleaning, sanitary shave and nail trim. The pet stylist was Haidyn, and she did an awesome job! I have finally found a professional that knows how to care and handle cats.
Price assessment: Reasonable price
Services: Dog grooming
Kathy Havilland4 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
