Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Google reviewers rate this Morton Grove massage spa 4.8 out of 5 based on 188 reviews, noting that the owner responds to 88% of feedback. Customers frequently praise the facility for clean, private rooms, professional staff, convenient scheduling, and affordable pricing for services like deep tissue and foot massages. However, several low-star reviews highlight recurring issues with hygiene, specifically citing strong cigarette smoke odors on therapists and unprofessional behavior during appointments.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
188 Google reviews we collected
Phrases our text analysis found in 168 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The space is clean, comfortable, and welcoming, and the staff is always friendly and professional.”
“The massage was only okay and the staff was unprofessional.”
“I highly recommend if you want a good relaxing experience and with a good price too!”
“Would not recommend and will not be going back.”
“This was my second visit, and once again, I had a wonderful experience!”
“Their prices are incredibly affordable and the staff is so friendly and warm.”
“They were able to get us in right away, great pressure, will be back”
“I have genuinely never experienced this much confusion and hostility just trying to schedule a massage.”
“Very hard to communicate with them, included the owner, who charge 3,5% if you pay by card.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Family Foot Smile massage for 1 kind of job. Pick one to see what they paid and said.
Amazing service. One of the best massages i have ever had. Very short wait time without an appointment. Definitely recommend.
This was my second visit, and once again, I had a wonderful experience! The space is clean, comfortable, and welcoming, and the staff is always friendly and professional. The location is convenient and easy to get to, which is an added bonus. Both visits have been relaxing and enjoyable, and I’ll definitely be coming back. Highly recommend!
I come here every 2 weeks Great service with the price Everyone is so nice and kind
Best massage I ever had! Helen was excellent and made sure I had a great experience! I will definitelt be back!
Best massage me and my husband ever had! I had Lisa and my husband had Helen, they were both very professional and we definitely felt relaxed after the session. Highly recommended!
I come here often 3-4 times a month! I have tried everyone here and they are all amazing but especially Lisa! She knows how I like my massage and always does an exceptional job. Everyone is kind and welcoming here. I have tried other places but always come back here because I have found what I feel is the best. I…
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 4 | — |
4.8 ★★★★★ 188 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing service. One of the best massages i have ever had. Very short wait time without an appointment. Definitely recommend.
best message after a long day of work!
This was my second visit, and once again, I had a wonderful experience! The space is clean, comfortable, and welcoming, and the staff is always friendly and professional. The location is convenient and easy to get to, which is an added bonus. Both visits have been relaxing and enjoyable, and I’ll definitely be coming back. Highly recommend!
I come here every 2 weeks Great service with the price Everyone is so nice and kind
Best massage I ever had! Helen was excellent and made sure I had a great experience! I will definitelt be back!
Best massage me and my husband ever had! I had Lisa and my husband had Helen, they were both very professional and we definitely felt relaxed after the session. Highly recommended!
Helen is so great! I recommend this place 5star. Definitely will come back
Wonderful foot massage. Thank you
Very good, relaxing massage. Nice ambiance with friends!
Relaxing foot massage and beautiful people
Thank you so much for your kind words! 😊 We’re glad you enjoyed our relaxing foot massage and friendly atmosphere. We look forward to seeing you again soon!
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
