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The Garage Bike Shop

Used bicycle shop · Chandler, AZ · reviewed since 2011

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 119 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 95 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Oct 2026latest review

The Garage Bike Shop at a glance

Google reviewers rate The Garage Bike Shop five out of five stars based on ninety-five reviews. Customers consistently describe the staff as friendly, knowledgeable, and honest, noting that repairs are often completed quickly, sometimes on the same day, with fair pricing. Some patrons mention receiving free minor fixes or parts, while others highlight the shop's welcoming atmosphere and strong customer service compared to larger competitors.

  • Google rating: 5.0 out of 5 from 95 reviews (99% five-star).
  • Reviews on this page: 94 Google reviews (83 with written comments, 4 with photos).
  • Owner responses: the business replied to 10% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Tire Repair Shop serving Chandler, Arizona.

Data from Google, last updated November 11, 2026.

Score profile vs other tire repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction98Reliability96Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 98 (median 83)Reliability: 96 (median 79)Momentum: 100 (median 100)
The Garage Bike ShopTire Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Garage Bike Shop: 98/100 on this factor. Category median: 83.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Garage Bike Shop: 96/100 on this factor. Category median: 79.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Garage Bike Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.

Star ratings

94 Google reviews we collected

  • 5 stars9399%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 83 written reviews

  • Praise13997%
  • Complaints43%

Topic share

How often each topic comes up in the written reviews

  • Price & value3524%
  • Staff & attitude3222%
  • Quality & results2618%
  • Would recommend1913%
  • Speed & response1712%
  • Honesty & trust107%
  • Communication43%

What customers talk about

We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Affordable bike shop with good people running the place, can’t beat that.”
  • “Very friendly and welcoming, no weird vibes like most bike shops.”
  • “Great shop, amazing customer service, they have done excellent work on my bike and buying a bike here is seamless.”
    “y amazing costumer service me and my boyfriend came in after having a horrible experience at global bikes he was busy but still made time out of his d…”
  • “5 stars fully deserved, super nice, fast and honest.”
  • “Took my bike MTB Rene he fixed and have it ready by next day .”
  • “Rene Pulido has been my honest, knowledgeable, integrity-filled, community-caring, bike-passionate, expert and mechanic for close to 20 years (startin…”
  • “He not only fixed it, he explained the problem and how to avoid having the same problem again in the future.”

People customers mention

  • Rene 13 reviews
  • Renee 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

DeanLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

What a bike shop should be. Very friendly and welcoming, no weird vibes like most bike shops.

adrienLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I went there today for the first time. 5 stars fully deserved, super nice, fast and honest. I will come back!

Joel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great shop, amazing customer service, they have done excellent work on my bike and buying a bike here is seamless.

mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am heading to The Garage Bike Shop this week for a tune-up on my road bike. Rene Pulido has been my honest, knowledgeable, integrity-filled, community-caring, bike-passionate, expert and mechanic for close to 20 years (starting with his original shop in Guadalupe). Unless completely forced, I would not take any of…

Gabrielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rene is awesome! He was honest, knowledgeable, and did a great job repairing the old bike. It’s hard to find someone this trustworthy these days. I highly recommend Rene and The Garage Bike Shop!

Wynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The best shop, by far, to have your bike repaired. The work is performed by a skilled mechanic who knows his craft and I will always do my business at The Garage Bike Shop.

Photos

Customer reviews

5.0 ★★★★★ 95 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Dean PlaskonLocal Guide · 23 reviewsTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What a bike shop should be. Very friendly and welcoming, no weird vibes like most bike shops.

adrien lLocal Guide · 68 reviewsTotal number of Google reviews adrien has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went there today for the first time. 5 stars fully deserved, super nice, fast and honest. I will come back!

Curtis Becker1 reviewTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff is super friendly extremely low prices good quality brands

Laura NorthLocal Guide · 75 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rene is truly amazing! So grateful!

Joel Arizmendi Rivera2 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great shop, amazing customer service, they have done excellent work on my bike and buying a bike here is seamless.

Robert BuzanLocal Guide · 12 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great knowledge and fair.

mark sanders8 reviewsTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am heading to The Garage Bike Shop this week for a tune-up on my road bike. Rene Pulido has been my honest, knowledgeable, integrity-filled, community-caring, bike-passionate, expert and mechanic for close to 20 years (starting with his original shop in Guadalupe). Unless completely forced, I would not take any of my bikes (we have many, including bikes from the 1980's) for mechanical maintenance other than to Rene. He knows things and has a sense that no one else I've ever met has, and I've been riding road bikes for 50 years! Please, please, please, support this self-made small business owner and his family-run shop. I'm only sorry I can only give The Garage Bike Shop 5-stars. It deserves twice as many.

Sublime ZLocal Guide · 13 reviewsTotal number of Google reviews Sublime has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I bought a second hand bike from Renee. Great price and great service!

Gabrielle Love6 reviewsTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rene is awesome! He was honest, knowledgeable, and did a great job repairing the old bike. It’s hard to find someone this trustworthy these days. I highly recommend Rene and The Garage Bike Shop!

Danny16 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This guy a great keep him in business.

The Garage Bike Shop on Google Maps →

Business details

  • Address: 518 N Arizona Ave, Chandler, AZ 85225
  • Phone: (602) 775-0513
  • Service area: Chandler, AZ