Pet sitter · Parma Heights, OH · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%73+19Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★39 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Paw Sitter LLC 4.9 out of 5 based on 39 reviews, with the owner responding to 74% of them. Clients frequently praise the punctuality, professional communication, and detailed photo updates provided during visits for dogs and cats. The service is noted for its reliability and user-friendly scheduling, though two one-star reviews report that a dog was traumatized by the experience.
Google rating: 4.9 out of 5 from 39 reviews (97% five-star).
Reviews on this page: 39 Google reviews (37 with written comments, 3 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 8, 2026.
Service: Pet Sitter serving Parma Heights, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
The Paw Sitter LLCPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Paw Sitter LLC: 84/100 on this factor. Category median: 84.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Paw Sitter LLC: 73/100 on this factor. Category median: 79.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Paw Sitter LLC: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Paw Sitter LLC: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Paw Sitter LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
4.9of 5
5 stars3897%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
98%praise
Praise6198%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1321%
Would recommend1321%
Quality & results1118%
Honesty & trust1118%
Communication711%
Speed & response58%
Price & value23%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Leigh and her services were amazing & very professional!”
“I would recommend Leigh to anyone who is looking for a pet attendant.”
“I have had a wonderful experience with our pet sitter’s.”
“We’ve trusted Leigh and her team to care for our home and two cats for the past two years, and they’ve been outstanding.”
“The website makes scheduling and communication effortless, and we especially look forward to the daily photo updates of our kitties—they’re a highligh…”
“Leigh and her staff are very responsive to my service requests and quickly answer any question I may have.”
“I would highly The Paw Sitter to anyone looking for assistance with their pet needs and their prices are reasonable.”
People customers mention
Leigh17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRyan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We used Furever Events for our wedding as my now wife insisted that her favorite child serve as our ring bearer. Darlene and I spent weeks prepping him for the big day, but he would meow and act scared when we took him for walks in his stroller.
Leigh was phenomenal with him. From getting him to cooperate in photos…
CCollin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Leigh and her services were amazing & very professional! She took wonderful care of our pups, provided a detailed journal of notes / photos from her visits, and kept great care of our home. I could not recommend anyone more! 5/5 stars
Reasonable price
GGlenn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very Professional and a great experience. We use multiple times a year to care for our cat while we are away. Highly recommend
DDeborah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I have had a wonderful experience with our pet sitter’s. My girls look forward to their walks and play time. If your looking for help with your pups, this is the place
DDirk8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We’ve trusted Leigh and her team to care for our home and two cats for the past two years, and they’ve been outstanding. Their professionalism and reliability give us complete peace of mind whenever we’re away. The website makes scheduling and communication effortless, and we especially look forward to the daily…
SStan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The Paw Sitter has always gone above and beyond to meet my pet care needs! Leigh and her staff are very responsive to my service requests and quickly answer any question I may have. They are extremely reliable and have never missed an appointment. I am grateful for the email and photo updates following their…
We used Furever Events for our wedding as my now wife insisted that her favorite child serve as our ring bearer. Darlene and I spent weeks prepping him for the big day, but he would meow and act scared when we took him for walks in his stroller.
Leigh was phenomenal with him. From getting him to cooperate in photos to keeping him calm and settled during the ceremony. When Milo wasn't busy stealing the show by being his adorable self I actually forgot he was even there as he was so we behaved. I would recommend Leigh to anyone who is looking for a pet attendant.
C
Collin Hall5 reviewsiTotal number of Google reviews Collin has written across all businesses on Google Maps, not just this one.
Leigh and her services were amazing & very professional! She took wonderful care of our pups, provided a detailed journal of notes / photos from her visits, and kept great care of our home. I could not recommend anyone more! 5/5 stars
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much Collin! I had the best time with Bhodi and Griff 🐾 🥰
G
Glenn Hopper1 reviewiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
I have had a wonderful experience with our pet sitter’s. My girls look forward to their walks and play time. If your looking for help with your pups, this is the place
Response from the owner · 11 months ago
Thank you so much Deborah! You have the sweetest dogs, I'm so happy we get to help walk them!
D
Dirk Zabel8 reviewsiTotal number of Google reviews Dirk has written across all businesses on Google Maps, not just this one.
We’ve trusted Leigh and her team to care for our home and two cats for the past two years, and they’ve been outstanding. Their professionalism and reliability give us complete peace of mind whenever we’re away. The website makes scheduling and communication effortless, and we especially look forward to the daily photo updates of our kitties—they’re a highlight of our trips. Truly a five-star service!
Response from the owner · 11 months ago
Thank you so much for taking the time to post this Dirk! I'm so glad you found us and we love seeing your kitties!!
S
Stan Racketa6 reviewsiTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
The Paw Sitter has always gone above and beyond to meet my pet care needs! Leigh and her staff are very responsive to my service requests and quickly answer any question I may have. They are extremely reliable and have never missed an appointment. I am grateful for the email and photo updates following their visits. :-) Their website is user friendly and easy to update and navigate. I would highly The Paw Sitter to anyone looking for assistance with their pet needs and their prices are reasonable.
Response from the owner · 11 months ago
Thank you so much Stan for taking the time to write these nice words. I'm so glad you find the website easy to use as I know it can have a learning curve. Your doxies are just the cutest, happiest babies and we are always so happy to see them!
L
Lauren Singley5 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Leigh and her team have been taking care of our pup Cuya for two years. Cuya absolutely adores her mid day visits!! The photos and messages that I get of their time playing and walking warms my heart. I fully trust that Cuya is being taken care of with the utmost love and care. Leigh and her team have truly become an extension of our family.
Response from the owner · 11 months ago
Thank you so much for taking the time to leave such nice words Sophie. As you know I love Cuya dearly ♥️♥️ I'm so glad you found us!
C
Christina Arbogast12 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
We were lucky to find The Paw Sitter for our kitties about two years ago. We could not be happier. We know they are in good hands with Leigh and her staff of animal lovers when we travel. The care our kitties receive is fantastic and worth every penny while we are away, although we do not consider it expensive at all. Thank you, Leigh and staff for everything you do for our furbabies.
Response from the owner · 11 months ago
Thank you Christina! Your kitties and so cute and quirky and fun. I'm so glad we are trusted to take care of them!
A
Allison Matchulat11 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
I’ve been a client of the Paw Sitter for a couple years now (first for my cats, now also my dog) and all I can say is WOW! I feel like my dog is in the safest hands during his walks when I am at the office, and my cats are well loved and fed when we are out of town! I’d highly recommend the Paw Sitter team for pet sitting services by trusted professionals.
Response from the owner · 11 months ago
Thank you so much Allison! I'm so glad you found us and we've been able to help with all your pets over the years!
