Leigh Kiesman3 reviewsTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people, great service. Extremely knowledgeable. Love them.
The Pool Shed
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%73+17.7Value 14%97+13.7Replies to reviews 7%11+0.8Craft & service penalty82−1.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 35 pool & spa servicesPosition by Experts Score among all companies we track in this category. · better than 50%
4.8 ★★★★★ 152 Google reviews · 17 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
The Pool Shed at a glance
Customers frequently cite the staff's expertise, friendly demeanor, and willingness to educate pool owners on maintenance and chemical usage. Many highlight reliable communication, punctuality, and fair pricing for services ranging from water testing to full installations. However, a small number of low-star reviews criticize aggressive pricing changes for specific products and describe unpleasant interactions with phone receptionists.
- Google rating: 4.8 out of 5 from 152 reviews (92% five-star).
- Reviews on this page: 152 Google reviews (111 with written comments, 5 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 23, 2026.
- Service: Pool & Spa Service serving South Portland, Maine.
Data from Google, last updated October 28, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Pool Shed: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Pool Shed: 73/100 on this factor. Category median: 76.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Pool Shed: 82/100 on this factor. Category median: 98.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Pool Shed: 97/100 on this factor. Category median: 94.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Pool Shed: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Pool Shed: 11/100 on this factor. Category median: 47.F
11
Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
- 5 stars14092%
- 4 stars64%
- 3 stars00%
- 2 stars00%
- 1 star64%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
- Praise15199%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4530%
- Quality & results2516%
- Would recommend2516%
- Speed & response2416%
- Price & value139%
- Honesty & trust139%
- Communication75%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind, knowledgeable and always take time with me like I'm the absolute only and favorite customer.”
“Top notch if you have a pool this is we’re you should be bringing your water for testing ,and buying chemicals.”
“I highly recommend The Pool Shed for ALL your pool needs!”
“…if we followed everything the said we would be swimming in the pool within 24 hours!…”
“This course is well worth the money and I’m glad we have the Pool Shed as a resource!”
“We're upfront about what to expect and new filter system is working great.”
“installed our pool cover recently and we were very pleased with the communication leading up to the install and the timely manner in which they compl…”
People customers mention
- Brothers 5 reviews
- Adam 4 reviews
- Shawn 4 reviews
- Eric 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Pool Shed for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
MarkLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've traded with pool shed over 35 years. Always 1st rate!! Kind, knowledgeable and always take time with me like I'm the absolute only and favorite customer. I won't use anyone but pool shed.
EmilyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Easy water test, kind expert who showed me what additives I needed, and I was out the door. Kind old shop dog was a lovely greeter.
Reasonable priceSwimming pool water analysis
Melonie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We went to the pool shed to have our water tested! Our pool was a mess to say the least. The guys at the pool shed gave some really great advice, made sure we had the products we needed (and didn’t oversell products) and said if we followed everything the said we would be swimming in the pool within 24 hours! They…
VickiLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Time for a new liner in 2025. Only place we'd go. Excellent pool advice and service. Decades of knowledge. I always learn something new.
Brandee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Always helpful, knowledgeable. They installed our pool cover recently and we were very pleased with the communication leading up to the install and the timely manner in which they completed the job. We will continue to use them for our pool needs.
Manuela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
I love The Pool Shed! They installed our pool in 2005 and have serviced it ever since. They have always treated me well. I would highly recommend them.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Swimming pool water analysis | 24 | — |
| General repairs & maintenance | 18 | — |
| Winterization | 15 | — |
| Swimming pool summerization | 12 | — |
| Cleaning | 10 | — |
| Design | 8 | — |
| General construction | 7 | — |
| Inground pool installation | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 152 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mark HatchLocal Guide · 27 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've traded with pool shed over 35 years. Always 1st rate!! Kind, knowledgeable and always take time with me like I'm the absolute only and favorite customer. I won't use anyone but pool shed.
Emily MerckerLocal Guide · 7 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy water test, kind expert who showed me what additives I needed, and I was out the door. Kind old shop dog was a lovely greeter.
- Price assessment: Reasonable price
- Services: Swimming pool water analysis
jim madgeyLocal Guide · 117 reviewsTotal number of Google reviews jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable and friendly. Prices are decent too.
Joseph deKay11 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways ready to help and provide quality
- Services: General repairs & maintenance
Melonie Koss4 reviewsTotal number of Google reviews Melonie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe went to the pool shed to have our water tested! Our pool was a mess to say the least. The guys at the pool shed gave some really great advice, made sure we had the products we needed (and didn’t oversell products) and said if we followed everything the said we would be swimming in the pool within 24 hours! They were right! We are beyond grateful for the time the guys spent with us giving advice, tips and tricks to get our pool back to where it needed to be!
Vicki VailLocal Guide · 126 reviewsTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTime for a new liner in 2025. Only place we'd go. Excellent pool advice and service. Decades of knowledge. I always learn something new.
Brandee Smigelski4 reviewsTotal number of Google reviews Brandee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways helpful, knowledgeable. They installed our pool cover recently and we were very pleased with the communication leading up to the install and the timely manner in which they completed the job. We will continue to use them for our pool needs.
Manuela Dospassos4 reviewsTotal number of Google reviews Manuela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love The Pool Shed! They installed our pool in 2005 and have serviced it ever since. They have always treated me well. I would highly recommend them.
It’s Always something LLC5 reviewsTotal number of Google reviews It’s has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTop notch if you have a pool this is we’re you should be bringing your water for testing ,and buying chemicals.
Business details
- Address: 172 Bonny Eagle Rd, Hollis, ME 04042
- Phone: (207) 727-5181
- Website: thepoolshed.com
- Service area: South Portland, ME