Analyzing 10,156,24810.2M ReviewsFor 28,79728.8K Experts

The Safe Mart of Southern California Inc logo

The Safe Mart of Southern California Inc

Locksmith · El Monte, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%66+9.3Replies to reviews 7%19+1.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 52 locksmithsPosition by Experts Score among all companies we track in this category. · better than 6%
4.8 ★★★★★ 133 Google reviews · 24 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$22typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (310) 516-0224Request a call backWebsite ↗

The Safe Mart of Southern California Inc at a glance

Customers frequently praise the business for fast service, reasonable pricing, and friendly staff who provide upfront costs. Common requests include key duplication, lockouts, and car key replacements, with many noting the store's clean environment and wide inventory. However, several low-star reviews highlight recurring issues with keys being cut incorrectly or not tested before leaving, forcing customers to return for corrections.

  • Google rating: 4.8 out of 5 from 133 reviews (89% five-star).
  • Reviews on this page: 133 Google reviews (96 with written comments, 6 with photos).
  • Owner responses: the business replied to 32% of reviews.
  • Most recent review: August 29, 2026.
  • Service: Locksmith serving El Monte, California.

Data from Google, last updated October 27, 2026.

Score profile vs other locksmiths

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

Satisfaction81Reliability77Craft & service100Value66Momentum100Replies to reviews19Satisfaction: 81 (median 94)Reliability: 77 (median 91)Craft & service: 100 (median 100)Value: 66 (median 100)Momentum: 100 (median 100)Replies to reviews: 19 (median 81)
This companyLocksmiths median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Safe Mart of Southern California Inc: 81/100 on this factor. Category median: 94.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Safe Mart of Southern California Inc: 77/100 on this factor. Category median: 91.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Safe Mart of Southern California Inc: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Safe Mart of Southern California Inc: 66/100 on this factor. Category median: 100.B
66
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Safe Mart of Southern California Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Safe Mart of Southern California Inc: 19/100 on this factor. Category median: 81.F
19

Bar = this company · dark tick = category median.

Star ratings

133 Google reviews we collected

  • 5 stars11989%
  • 4 stars86%
  • 3 stars11%
  • 2 stars11%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 96 written reviews

  • Praise12296%
  • Complaints54%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price350%
  • Reasonable350%
  • Overpriced00%
  • Not sure00%
$22-86% vs typical locksmiths

Middle half of what 6 customers paid ($6–$35) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3628%
  • Speed & response2721%
  • Price & value2620%
  • Quality & results2419%
  • Would recommend86%
  • Honesty & trust43%
  • Communication22%

What customers talk about

We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Lola🔥reasonable $$, swift, professional and WELCOMING!”
  • “The technician arrived within an hour of my call and made the keys very quickly.”
  • “The staff at safe mart are very helpful and the prices are very reasonable.”
    “Over priced.”
  • “Simply amazing service—solved an emergency luggage lockout for us”
    “This time the guy said the key was apparently accidentally cut upside down so it didn't work.”
  • “I highly recommend coming here for any keys you need made or even if you are shopping for a safe or anything related they will definitely take care of you.”
  • “He told me the total price upfront including everything.”
  • “Once it was my turn to be served I explained my situation and one of the guys tried my key out and came outside to my car.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Safe Mart of Southern California Inc for 1 kind of job. Pick one to see what they paid and said.

Recent priced reviews

Kelvin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic service and extremely helpful! Keep up the great work! Great value for the amount of keys 👍🏼

Paid $1–50Reasonable priceBuilding key copying
VICTOR1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nothing but GREAT things to say about my experience with this company. They were friendly, understanding AND EXPEDIENT on the phone - booked an appointment for next day early morning , technician showed up was very knowledgeable and did a great job. Being a Property Manager and RE Broker needing lock service more…

Paid $200+Reasonable priceBuilding lockoutsGeneral lock installation
Xen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very clean and well organized store with a great atmosphere. The staff is friendly and provides top notch service. Loved this place. Definitely coming back!

Paid $20–40Great priceBuilding key copying

Jobs customers hired them for

JobReviewsCategory typical
Building key copying4$5–$30

Compare with

Photos

Customer reviews

4.8 ★★★★★ 133 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Kelvin Aguilera1 reviewTotal number of Google reviews Kelvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic service and extremely helpful! Keep up the great work! Great value for the amount of keys 👍🏼

  • Price assessment: Reasonable price
  • Price: $1–50
  • Services: Building key copying
Luscious CandlerLocal Guide · 61 reviewsTotal number of Google reviews Luscious has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast easy as 1,2,3. They have a variety of keys designs that fit all.

M TLocal Guide · 27 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He told me the total price upfront including everything. The technician arrived within an hour of my call and made the keys very quickly. They were reliable and professional. Unfortunately, I found my original keys afterward💔

Luis Antonio7 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio

Julie Marts3 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helpful staff.

  • Services: Service not listed
Brian LewisLocal Guide · 40 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick Fast Service Very friendly services!!!

Response from the owner · 3 months ago

Thanks Brian, we appreciate your business and nice comments!

Kim SieversLocal Guide · 23 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Simply amazing service—solved an emergency luggage lockout for us

  • Price assessment: Great price
  • Price: $1–20
  • Services: General repairs
Response from the owner · 4 months ago

Thank you for your business!

AlfredoLocal Guide · 17 reviewsTotal number of Google reviews Alfredo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good prices. Was in and out.

LT & Associates1 reviewTotal number of Google reviews LT has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lola🔥reasonable $$, swift, professional and WELCOMING!! Thank you so much!

  • Price assessment: Reasonable price
  • Price: $20–40
  • Services: Security door locks, Building key copying
Response from the owner · 4 months ago

We appreciate your review and your business.

VICTOR LIU1 reviewTotal number of Google reviews VICTOR has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nothing but GREAT things to say about my experience with this company. They were friendly, understanding AND EXPEDIENT on the phone - booked an appointment for next day early morning , technician showed up was very knowledgeable and did a great job. Being a Property Manager and RE Broker needing lock service more then once weekly - this is my new go to spot for all things locks Highly recommended

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Building lockouts, General lock installation

The Safe Mart of Southern California Inc on Google Maps →

Business details