Junk removal service · Wilmington, DE · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%98+25.6Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★94 Google reviews · 24 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Trash Porters, LLC five stars based on 94 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, professional conduct, and fair pricing for services like junk removal, trash hauling, and property cleanouts. Communication is described as responsive and proactive, while one recurring criticism notes that unbagged recycling and trash are not picked up.
Google rating: 5.0 out of 5 from 94 reviews (98% five-star).
Reviews on this page: 94 Google reviews (88 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
The Trash Porters, LLCHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Trash Porters, LLC: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Trash Porters, LLC: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Trash Porters, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Trash Porters, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars9298%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 88 written reviews
100%praise
Praise227100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5424%
Staff & attitude5223%
Would recommend4219%
Quality & results3214%
Price & value2411%
Honesty & trust146%
Communication94%
What customers talk about
We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Trash Porters were on time and did an excellent, professional job.”
“Thomas and his team were responsive, professional and so helpful when I was stuck with a mess.”
“The Trash Porters are my go-to for reliable service and quality!”
“Nice guys , did a great job, I’ll keep their number for future moves and clean outs.”
“Their pricing is very fair, and Thomas in the office was highly responsive and easy to do business with.”
“This is the second time I have used The Trash Porters for furniture removal, and they are incredibly dependable.”
“Chris is reasonable, easy to work with, accommodating, and always willing to work with your situation.”
People customers mention
Tay8 reviews
Chris8 reviews
Tyree4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Trash Porters, LLC for 1 kind of job. Pick one to see what they paid and said.
CCarmela3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
The Trash Porters were on time and did an excellent, professional job. I highly recommend the..
HHeather2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Thomas and his team were responsive, professional and so helpful when I was stuck with a mess. They did a great job!
DDon't9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The Trash Porters are my go-to for reliable service and quality! They are always timely and professional.
PPedro4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I have used Transporter junk removal twice. Both times, they have made the process so easy. From booking to actually arriving and removing all the items. I'm definitely calling for the next removal.
House & garage cleanoutsFurniture removal
TTomLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Highly recommend! This is the second time I have used The Trash Porters for furniture removal, and they are incredibly dependable. Their pricing is very fair, and Thomas in the office was highly responsive and easy to do business with. I felt completely respected and treated fairly throughout the entire process. I…
Reasonable priceHouse & garage cleanouts
MMichael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nice guys , did a great job, I’ll keep their number for future moves and clean outs.
The Trash Porters were on time and did an excellent, professional job. I highly recommend the..
Response from the owner · a day ago
Carmela, we're thrilled to hear your kind words about our team's punctuality and professionalism! 😊 Your recommendation means so much to us, and we appreciate you taking the time to share your experience. We're always here for your future needs and look forward to serving you again! 🗑️💚
H
Heather Jefferson2 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Thomas and his team were responsive, professional and so helpful when I was stuck with a mess. They did a great job!
Response from the owner · a day ago
Heather, it’s fantastic to hear that Thomas and our team could assist you during a challenging time! 🌟 Your appreciation for their responsiveness and professionalism truly brightens our day. We’re committed to providing top-notch service, and we’re glad you felt supported. If you ever need help again, don't hesitate to reach out! 🗑️💚
D
Don't Judge Me Productions9 reviewsiTotal number of Google reviews Don't has written across all businesses on Google Maps, not just this one.
The Trash Porters are my go-to for reliable service and quality! They are always timely and professional.
Response from the owner · a week ago
It's wonderful to hear that The Trash Porters have become your trusted choice for reliable service! 🌟 We take pride in our professionalism and punctuality, so it's uplifting to know you appreciate these aspects. Your support means a lot to us, and we're here anytime you need our services again! 🗑️💚
P
Pedro Moore4 reviewsiTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
I have used Transporter junk removal twice. Both times, they have made the process so easy. From booking to actually arriving and removing all the items. I'm definitely calling for the next removal.
Services: House & garage cleanouts, Furniture removal
Response from the owner · 4 weeks ago
Pedro, we are thrilled to hear that your experiences with us have been so seamless! 😊 It's wonderful to know that the booking process and our team's efficiency made a difference for you. We can't wait to assist you again for your next removal! Thank you for your continued trust in The Trash Porters. 🗑️💚
T
Tom PetrellaLocal Guide · 36 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Highly recommend! This is the second time I have used The Trash Porters for furniture removal, and they are incredibly dependable. Their pricing is very fair, and Thomas in the office was highly responsive and easy to do business with. I felt completely respected and treated fairly throughout the entire process. I will definitely use them again—recommend with no reservations!
Price assessment: Reasonable price
Services: House & garage cleanouts
Response from the owner · 4 months ago
Tom, we’re thrilled to hear that you had such a positive experience with our services! 🌟 It's great that you found our pricing competitive and enjoyed the ease of doing business with us. Laurn will be so pleased to know that his pleasant and professional assistance made an impact on your experience. Your high recommendation truly means a lot to us. If there's anything more we can do for you in the future, don't hesitate to reach out! Thank you for choosing The Trash Porters! 🙌✨
M
Michael Murphy2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Nice guys , did a great job, I’ll keep their number for future moves and clean outs.
Price assessment: Great price
Response from the owner · 2 months ago
Michael, we're delighted to hear that you had such a positive experience with our team! 😊 It's great to know that our work met your expectations. We truly appreciate you keeping our number for future needs and look forward to assisting you with any moves or clean outs down the road. Thank you for your support! 🗑️💚
T
Tach Jay3 reviewsiTotal number of Google reviews Tach has written across all businesses on Google Maps, not just this one.
Fast, quick and easy junk removal! I called for service one day and they came the very next day. I definitely recommend and would use again. Reasonable price too.
Thank you!
Price assessment: Great price
Response from the owner · 2 months ago
Tach, we're thrilled to hear that you had such a positive experience with our junk removal service! 🚀 It's fantastic to know that we could respond quickly and meet your needs efficiently. Your recommendation means the world to us, and we’re here whenever you need assistance again. Thanks for recognizing our reasonable pricing! We truly appreciate your support! 🗑️🌟
B
Bonnie Jeffers1 reviewiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
I have been using The Trash Porters for just over one year now. No service day has been missed. Changes are communicated proactively. It's a good value for the money. It's locally owned & operated, unlike the competition who are part of giant, multi-state corporations. They are invested in our community. I definitely recommend calling to see if they service your neighborhood.
Response from the owner · 2 months ago
Bonnie, we truly appreciate your fantastic feedback! 🌟 It's wonderful to hear that we've maintained consistent service for you over the past year and that our proactive communication has made a positive impact. We're committed to supporting our local community and providing good value, so your recommendation means a lot to us. Thank you for being a valued customer, and we look forward to serving you for many more years to come! 🗑️💚
L
louise roselle2 reviewsiTotal number of Google reviews louise has written across all businesses on Google Maps, not just this one.
Great service
Tyree and tay
Thank you for your trash service. Never have problems.
Response from the owner · 8 months ago
We truly appreciate your positive feedback, Louise! It's fantastic to hear that Tyree and Tay provided you with great service and that you've consistently had a trouble-free experience. Your satisfaction is our priority, and we're grateful for your kind words. Thank you for choosing The Trash Porters, and we look forward to serving you again!
D
David CruzLocal Guide · 15 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Everything must be in bags. Including recycling. If it’s not in a bag, it will not get picked up. Everything else is good. Good guys and great team
Price assessment: Reasonable price
Response from the owner · 2 months ago
David, we appreciate your feedback about our bagging policy. 👍 We're glad to hear that you had a positive experience with our team! Your comment about the recycling requirements is valuable and helps us improve. We understand it can be a bit frustrating, and we’ll pass your thoughts along to refine the process. Thank you for recognizing our efforts, and we hope to provide an even better experience next time! 🌟
