Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Google reviewers rate Thorough Carpet Cleaning LLC 4.9 out of 5 based on 193 reviews, noting that the owner replied to 74% of them. Customers frequently praise the company for punctuality, professional communication, and thorough carpet and furniture cleaning services. While most feedback highlights satisfactory results and reasonable pricing, low-star reviews cite instances of property damage during cleaning, specifically regarding excessive water usage on sensitive flooring.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
193 Google reviews we collected
Phrases our text analysis found in 148 written reviews
How often each topic comes up in the written reviews
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great experience with this company… very patient individual and great listening skills… Got the job done”
“TCC cleaned my furniture and damaged my chair and laminate water resistant (not water proof) flooring in May 2023…his employee obviously wasn’t train…”
“Darius arrived on time, he's always very prompt and professional.”
“The tech was on time and did a very good job cleaning my carpet.”
“Without fail I would recommend to the next customer.”
“The work was done better than what I expected and was worth every penny.”
“They are friendly and knowledgeable, and prompt, clear communicators.”
“When I talked to the man upfront I wasn’t sure I was just checking different carpet cleaning businesses but something told me to call back and I am so…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Thorough Carpet Cleaning LLC for 5 kinds of job. Pick one to see what they paid and said.
I will say i am a very particular guy when it comes to service being provided. I have nothing negative to say. The tech was on time and did a very good job cleaning my carpet. I highly recommend their service. It's all about the detail and professionalism. Thanks for answering my call on such short notice. Very good work.
Darius arrived on time, he's always very prompt and professional. My carpet looks amazing, he did a great job. He has cleaned my carpet multiple times. I would definitely recommend him.
Great experience with this company… very patient individual and great listening skills… Got the job done
I just want to say thank you for everything. You are Really a professional, and a hard working person Darrius Thank you for making my experience a good one. Definitely will continue doing business with you.
I have used this company several times over recent years. Always, the job is thorough, and the staff takes good care of the home. They are friendly and knowledgeable, and prompt, clear communicators. Highly recommend.
They do great work, the only company I use for my floors! Very pleased with the end results.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 61 | $170–$334 |
| Upholstery cleaning | 27 | $189–$359 |
| Pet stain & odor removal | 23 | $139–$360 |
| Area rug cleaning | 18 | $170–$447 |
| Carpet steam cleaning | 5 | $176–$340 |
4.9 ★★★★★ 193 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I will say i am a very particular guy when it comes to service being provided. I have nothing negative to say. The tech was on time and did a very good job cleaning my carpet. I highly recommend their service. It's all about the detail and professionalism. Thanks for answering my call on such short notice. Very good work.
Darius arrived on time, he's always very prompt and professional. My carpet looks amazing, he did a great job. He has cleaned my carpet multiple times. I would definitely recommend him.
Thank you for having me, was a pleasure to serve you
Great experience with this company… very patient individual and great listening skills… Got the job done
Pleasure to serve you
I just want to say thank you for everything. You are Really a professional, and a hard working person Darrius Thank you for making my experience a good one. Definitely will continue doing business with you.
Thank you for having us, was a pleasure to serve you
I have used this company several times over recent years. Always, the job is thorough, and the staff takes good care of the home. They are friendly and knowledgeable, and prompt, clear communicators. Highly recommend.
Thank you for your time and review
Very professional and Friendly and Always satisfied with the service
They do great work, the only company I use for my floors! Very pleased with the end results.
I would definitely recommend! The work was done better than what I expected and was worth every penny. Thank you!
Don’t waste your time avoid them worest company ever. Poor service
Sorry for your experience sir, however our service was not poor because we did not provide you with service. We refused service as a reflection of your dishonesty. You were attempting to scam us by calling 4 rooms 3. We are not at liberty to provide you with free service, so we refused. Thank you for your time .
Please read this before you schedule an appointment with ThoroughCarpet Cleaning. TCC cleaned my furniture and damaged my chair and laminate water resistant (not water proof) flooring in May 2023…his employee obviously wasn’t trained on protecting floors while cleaning apostry, the amount of water used was extremely excessive and I brought this to his attention several times, but he continued to clean the furniture and let the water sit on the floor, I placed about “10 thick large towels” on the floor that absorbed the water in seconds and had to use cardboard boxes to protect the rest of the flooring as his employee continued to let the water stand on the floor…I couldn’t believe my eyes…I informed the owner Darrius who came to my home to view the damages and he thanked me for being understanding, acknowledged negligence, took pictures, was provided an estimate for labor and materials at a very reasonable cost and he was all for it, but then he told me he wanted a second opinion and I waited for weeks, unfortunately to be told he was actually contacting his lawyer, yes his lawyer after he acknowledged negligence and offered to make a payment for damages….after going back and forth, his lawyer informed me that he is no longer representing TCC…Darrius said he and his partner decided to end the dispute, but yet he offers me a payment arrangement that will take 10 1/2 month to pay in full and he expects me to continue living with my damaged flooring for 1 year…I didn’t accept that offer but I did make him a good offer…make 2 payments in full within 30 days and he declined the arrangement even knowing he doesn’t have a case and the fact that I said I will move forward to sue TCC for damages and additional fees will be added….I did my research and found this young black man and wanted to support his business, he had good reviews so I scheduled an appointment, my mistake…I try so hard to support black business, but we don’t always do right by our customers….I didn’t even charge for the damage done to my chair…I will keep you posted with the outcome.
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
