iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 112 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★1,242 Google reviews · 24 photos
96%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
$735typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Tidal Town Moving holds a 4.9/5 rating from 1242 reviews, with customers frequently citing punctuality, professional crew conduct, careful handling of furniture, and clear communication regarding pricing. While many report efficient service and reasonable costs, recurring criticisms in low-star reviews involve unexpected billing discrepancies, unprepared crews lacking necessary tools, and disputes over item damage claims.
Google rating: 4.9 out of 5 from 1,242 reviews (96% five-star).
Reviews on this page: 1,240 Google reviews (1,192 with written comments, 523 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: November 9, 2026.
Service: Packing Service serving Suffolk, Virginia.
Data from Google, last updated November 10, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tidal Town Moving Virginia Beach: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tidal Town Moving Virginia Beach: 84/100 on this factor. Category median: 86.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tidal Town Moving Virginia Beach: 97/100 on this factor. Category median: 89.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tidal Town Moving Virginia Beach: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tidal Town Moving Virginia Beach: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tidal Town Moving Virginia Beach: 43/100 on this factor. Category median: 90.C
43
Bar = this company · dark tick = category median.
Star ratings
1,240 Google reviews we collected
4.9of 5
5 stars1,19696%
4 stars91%
3 stars81%
2 stars50%
1 star222%
Praise vs complaints
Phrases our text analysis found in 1,192 written reviews
97%praise
Praise2,44497%
Complaints673%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price9749%
Reasonable9045%
Overpriced95%
Not sure32%
$735-21% vs typical packing services
Middle half of what 150 customers paid ($522–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude71729%
Speed & response65026%
Would recommend46819%
Quality & results40116%
Price & value1235%
Communication904%
Honesty & trust622%
What customers talk about
We read 1,192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jordan and William were professional, friendly, and did an excellent job.”
“When the movers arrived first they are dressed very unprofessional one guy had his purple underwear showing and his pants sagging.”
“The three man crew were professional efficient, and responsive.”
“They were so slow and why would they hurry they're getting paid by an hour.”
“10/10 I’ll be suggesting this company to all my friends who are moving from or to VA.”
“I recommend that anyone considering this company read every detail of the contract and all charges before making the final payment, and make sure you…”
“We truly appreciate their hard work, dedication, and excellent service.”
“During my move, they damaged my furniture and put holes in the wall, which I am now responsible for.”
“However, the move was done exceptionally fast and the cost was very reasonable for the time it took.”
“Not only did they drop my very expensive marble table, they also broke the base!”
“Great communication, on time and thorough, wrapped all furniture in moving blankets and stretch wrap.”
“I truly appreciate all of their hard work and would definitely recommend them to anyone looking for a reliable moving team.”
“I advised him that it’s fraud when you charged my card without my consent.”
People customers mention
Jordan129 reviews
Carlos61 reviews
Justin44 reviews
Jarick37 reviews
Tyler33 reviews
Kris32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tidal Town Moving Virginia Beach for 8 kinds of job. Pick one to see what they paid and said.
faith4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Great moving company! Jordan and William were professional, friendly, and did an excellent job. They had the best prices around, and everything went smoothly. I would definitely recommend them!
Paid $1–500Great price
autumn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I never write reviews, literally ever. Lol. But my team deserves it!! If you’re skeptical about any of the one star reviews on here just request William Jose and Ethan to be your team!!! They were so quick my whole 2b/2ba apt was emptied out in 2 hours I was impressed. I thought they’d run the clock to get more…
Paid $1,000–1,500Reasonable price
Carletta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kaelan and William were amazing! They were prompt, professional, and worked nonstop to get us moved into our new home. Even after experiencing some truck issues before arriving, they still showed up ready to give 100% and made sure everything was delivered efficiently. We truly appreciate their hard work,…
Paid $500–1,000Reasonable price
Teasia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kaelan and William were great movers! They were very friendly and efficient. They handled everything with care. It made the moving process so smooth. I would highly recommend them.
Paid $500–1,000Reasonable price
Gil3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Total Town Moving exceeded every expectation today. Ernan Rodriguez, Kaelan Williams, and William Stewart were punctual, friendly, and remarkably efficient. They worked hard and fast from start to finish, handling everything with care and professionalism. Best of all, the final cost came in well below what I…
Paid $500–1,000Great priceLocal moving
Deborah6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The 3 men that assisted with my move were personable, professional and efficient. I would recommend them to anyone with moving needs.
Great moving company! Jordan and William were professional, friendly, and did an excellent job. They had the best prices around, and everything went smoothly. I would definitely recommend them!
Price assessment: Great price
Price: $1–500
Response from the owner · 16 hours ago
Thanks for the positive review! We're glad we could make your move stress-free.
Joey Fernandez6 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
I’ve been meaning to leave a review since July. I had these 3 men who were clean cut, professional, outgoing, and very careful with my items. Their names were ToMaria, Keyon, and Jalil. 10/10 I’ll be suggesting this company to all my friends who are moving from or to VA.
Response from the owner · 4 days ago
Thank you for the kind words! We’re thrilled your move was a success.
Rick Willis9 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Our move from Chincoteague to Richmond was flawless. The three man crew were professional efficient, and responsive. I was a little leery since the cost of the move included the hours from arrival until departure. However, the move was done exceptionally fast and the cost was very reasonable for the time it took. Communications with the crew was spot on. I would highly recommend Tidal Moving for anyone contemplating a move.
Response from the owner · a week ago
Thank you for the kind words! We’re thrilled your move was a success.
autumn mucciolo3 reviewsiTotal number of Google reviews autumn has written across all businesses on Google Maps, not just this one.
I never write reviews, literally ever. Lol. But my team deserves it!! If you’re skeptical about any of the one star reviews on here just request William Jose and Ethan to be your team!!! They were so quick my whole 2b/2ba apt was emptied out in 2 hours I was impressed. I thought they’d run the clock to get more money out of me literally didn’t feel that way at all . They went above and beyond to help me, they handled all my items with care. The unload was just as good. They moved things around after I didn’t like its original placement, and they had very pleasant demeanors the entire time.
Price assessment: Reasonable price
Price: $1,000–1,500
Response from the owner · a week ago
Thank you for the kind words! We’re thrilled your move was a success.
Carletta Jones1 reviewiTotal number of Google reviews Carletta has written across all businesses on Google Maps, not just this one.
Kaelan and William were amazing! They were prompt, professional, and worked nonstop to get us moved into our new home. Even after experiencing some truck issues before arriving, they still showed up ready to give 100% and made sure everything was delivered efficiently. We truly appreciate their hard work, dedication, and excellent service. I would definitely recommend this moving company. Thank you, Kaelan and William, for making our move a great experience!
Price assessment: Reasonable price
Price: $500–1,000
Response from the owner · a week ago
Thanks for the positive review! We're glad we could make your move stress-free.
Teasia Jones2 reviewsiTotal number of Google reviews Teasia has written across all businesses on Google Maps, not just this one.
Kaelan and William were great movers! They were very friendly and efficient. They handled everything with care. It made the moving process so smooth. I would highly recommend them.
Price assessment: Reasonable price
Price: $500–1,000
Response from the owner · a week ago
We’re so pleased to hear you had a positive moving experience. Thank you!
Henry ChamberlainLocal Guide · 19 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
What a team! Excellent service throughout the whole move. Great attention to detail and a really caring and thoughtful spirit. I highly recommend Tidal Town Moving.
Response from the owner · a week ago
Thank you for trusting us with your move! We're glad everything went smoothly.
Catherine Vallieres6 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
When the movers arrived first they are dressed very unprofessional one guy had his purple underwear showing and his pants sagging. Then after the moved items from one building to another maybe 500 feet they tell me that now my bill is almost 200 more than what Luke the sales guy said and what I agreed to. When I spoke to Nyzir I told him I advised Caleb not to charge my card since one the contract is not with me it’s with my daughter. And I want to speak to someone regarding the amount. Caleb in Turn had nyzir charge my card 430 after I gave him a 125.00 deposit. When I asked him what he was doing nyzir said he was on call supervisor. I asked to speak to his boss he said he is the boss he is now the operations manager. Nyzir continued to tell me that my daughter and I are wrong and basically what I am saying is a lie. I told him when you do your deposit online it did not say any time of travel feel. Nyzir said well it’s not really a travel fee it’s what I use to pay the movers. I told him I did not authorize my card and he basically had an oh well attitude. I advised him that it’s fraud when you charged my card without my consent. He ignored what I said and said that we should agree and be on the same page. I told him again you did not have the authority to charge my card. I want it reversed or I am calling my bank. The signed document is not what they did first of all they moved boxes 500 feet and two small pieces of furniture.
So when you deal with them like lies told us it would be 365 after the 125 deposit. Again no where did he say my deposit was towards traveling. I let Nyzir know that he has committed fraud he scammed my daughter.
When I told Nyzir I want to speak to someone above him he said there is no one above him but the owner and he won’t know about this.
BEWARE THIS COMPANY IS A SCAM AND COMMITTED FRAUD
Price assessment: Overpriced
Price: $500–1,000
Services: Service not listed
Call Success1 reviewiTotal number of Google reviews Call has written across all businesses on Google Maps, not just this one.
