Analyzing 7,322,9817.3M ReviewsFor 20,73120.7K Experts
Google reviewers rate the clinic 4.8 out of 5 based on 111 reviews, noting that the owner responds to every comment. Patients frequently praise the knowledgeable and friendly staff, highlighting effective communication, flexible scheduling, and personalized exercise plans for post-surgical recovery. However, lower-rated feedback cites issues with billing policies, specifically confusion regarding insurance coverage, and describes instances of perceived rudeness or a lack of proactive engagement from management and therapists.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
111 Google reviews we collected
Phrases our text analysis found in 85 written reviews
How often each topic comes up in the written reviews
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is an attentive, focused and energetic group of therapists.”
“Tide Way came highly recommended to me as I was facing surgery for my torn rotator cuff and fully torn right shoulder bicep.”
“Tideway Physical Therapy has done an excellent job in managing my physical therapy needs.”
“The management was horrible.”
“Molly, were quick to lay out any appointments and communication needs.”
“…te a well selected crew for their leader Dr Maggie is not only quite efficient ,with a unique professionalism, it is her knowledge of a well managed h…”
“The folks @ Tideway are not just physical therapists, they actually listen and are genuinely into my care.”
“Hope the $50 was worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
This is an attentive, focused and energetic group of therapists. This group listens and there is always an exchange.
Tideway Physical Therapy has done an excellent job in managing my physical therapy needs. From the front desk, to the actual therapy - it has been a quality experience. My therapist Jason has been both professional, understanding, and knowledgeable. My symptoms have decreased and my understanding about my body and injury have grown. Highly recommend!
Tideway is an exception place!! I have had a lot of physical therapy in the last 20 years and spent many months at TIRR. Their professional approach and staff ‘s knowledge and commitment are as great as TIRR (who is ranked second in the nation). Thanks to their staff, I am well on my way to getting out of my wheelchair and back on crutches!.
All of the staff are very personable yet professional. It's a pleasure to have them guide you thru recovery while adding tips to carry you past therapy.
The therapists are wonderful! Very knowledgeable and very friendly. My first recommendation is “Don’t get hurt!” But if you do, go to Tideway! :)
The staff is amazing at Tideway! They listen to you and adjust your therapy to meet your needs. My number 1 choice for Physical Therapy!
4.8 ★★★★★ 111 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
These people are awesome .Great staff from top to bottomzz
Darryl, thank you! Love hearing that the whole staff felt awesome from top to bottom. We're glad you had that experience with us.
Outstanding staff and services!!!
Thank you, Lidia! We're glad you had a great experience at Tideway and appreciate you taking a moment to rate us. — Tideway Physical Therapy
This is an attentive, focused and energetic group of therapists. This group listens and there is always an exchange.
Yvonne, thank you! We're glad you found our therapists attentive, focused, and energetic, and that we listen and keep a real exchange going. That means a lot to our team. We're grateful you chose Tideway.
Tideway Physical Therapy has done an excellent job in managing my physical therapy needs. From the front desk, to the actual therapy - it has been a quality experience. My therapist Jason has been both professional, understanding, and knowledgeable. My symptoms have decreased and my understanding about my body and injury have grown. Highly recommend!
Peter, thank you! We're glad the whole experience, from the front desk through therapy with Jason, felt like quality care. It's great to hear your symptoms have eased and you've learned more about your body and injury. We're grateful for the recommendation.
Tideway is an exception place!! I have had a lot of physical therapy in the last 20 years and spent many months at TIRR. Their professional approach and staff ‘s knowledge and commitment are as great as TIRR (who is ranked second in the nation). Thanks to their staff, I am well on my way to getting out of my wheelchair and back on crutches!.
Amanda, thank you! We're glad you found our staff's knowledge, commitment, and professional approach exceptional. That means a lot coming from someone with so much therapy experience. We're grateful you chose Tideway.
All of the staff are very personable yet professional. It's a pleasure to have them guide you thru recovery while adding tips to carry you past therapy.
George, thank you! We're glad you found our staff personable and professional, and that the guidance and tips felt useful beyond therapy. We're grateful you shared this.
The therapists are wonderful! Very knowledgeable and very friendly. My first recommendation is “Don’t get hurt!” But if you do, go to Tideway! :)
Amy, thank you! We're glad you found our therapists wonderful, knowledgeable, and friendly. Love the advice, "Don't get hurt!" And we're grateful Tideway is your recommendation if someone does. Thanks for sharing this.
The staff is amazing at Tideway! They listen to you and adjust your therapy to meet your needs. My number 1 choice for Physical Therapy!
Thank you, Kimberly. We appreciate you taking the time to rate Tideway Physical Therapy & Rehab. We're here if you ever need us.
Making progress
Thanks, Felix. Glad you're making progress. That's what we come in for every day at Tideway. If anything would make the next visits a 5 for you, tell the front desk and we'll take care of it.
Easy scheduling and great service! Best PT facility I have ever used.
Thanks, Mark. Easy scheduling and great service is exactly what we want Tideway to be. Means a lot to hear we're the best PT facility you've used. We're here whenever you need us.
Analyzing 7,322,9817.3M ReviewsFor 20,73120.7K Experts
