House cleaning service · Boston, MA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★386 Google reviews · 24 photos
97%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$217typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Tidy Here Cleaning Service Boston 4.9 out of 5 based on 386 reviews, noting that the owner responds to 95% of feedback. Customers frequently praise the ease of booking, clear communication, and thorough cleaning for homes, rentals, and post-event spaces, often highlighting punctuality and attention to specific requests. However, a minority of low-star reviews criticize inconsistent cleaning quality, particularly in bathrooms and kitchens, and report issues with staff arrival times or insufficient equipment for deep cleaning tasks.
Google rating: 4.9 out of 5 from 386 reviews (97% five-star).
Reviews on this page: 386 Google reviews (382 with written comments, 10 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tidy Here Cleaning Service Boston: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tidy Here Cleaning Service Boston: 86/100 on this factor. Category median: 96.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tidy Here Cleaning Service Boston: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tidy Here Cleaning Service Boston: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tidy Here Cleaning Service Boston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tidy Here Cleaning Service Boston: 99/100 on this factor. Category median: 80.A
99
Bar = this company · dark tick = category median.
Star ratings
386 Google reviews we collected
4.9of 5
5 stars37497%
4 stars41%
3 stars21%
2 stars21%
1 star41%
Praise vs complaints
Phrases our text analysis found in 382 written reviews
98%praise
Praise67998%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2047%
Reasonable2251%
Overpriced12%
Not sure00%
$217-16% vs typical carpet cleaning
Middle half of what 40 customers paid ($170–$290) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19728%
Staff & attitude14521%
Speed & response12418%
Would recommend10816%
Price & value477%
Honesty & trust416%
Communication304%
What customers talk about
We read 382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had such a great experience with their cleaning service!”
“I see they have many good reviews, so maybe this was a terrible one-off situation, or maybe the quality has gone down hill, but I really can not recom…”
“My house has never looked this good after a professional cleaning.”
“If you're unhappy with the results, they'll return within 24 hours to clean again for free.”
“Highly recommend them if you want reliable cleaners and a service that actually lives up to the reviews.”
“After my experience, I would highly recommend finding a company that has a consistent staff.”
“They did an amazing job, and the final results were worth it.”
“I honestly thought booking a cleaning service at the last minute would be a headache, but their customer service team made the whole process so easy!”
“Booking was easy and communication was great throughout.”
People customers mention
Maria13 reviews
Julia13 reviews
Carlos10 reviews
Tidyhere9 reviews
Rita5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tidy Here Cleaning Service Boston for 7 kinds of job. Pick one to see what they paid and said.
Caroline1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
First cleaning with Tidy Here and I couldn't be happier! Isabella was absolutely wonderful. The cleaning was thorough and loved her little added love with folded towels, blankets, and paper products. Booking was easy and communication was great throughout. Glad we set up recurring cleanings. Highly recommend, especially Isabella!
Paid $150–200Great priceStandard cleaning
KyleLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Abigail’s team was amazing! We hired them after looking for a local cleaning company and they did an amazing job. They arrived on time, started working immediately without needing any instruction, and finished within a few hours.
They even were able to customize the specific cleaning needs for our situation.
Emily2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with Monica! The whole cleaning process was easy and efficient! I recommend that you book your move in/move out service with Tidy Here:)
Paid $200–250Great priceMoving-related cleaning
Caitlin10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Accommodated a last minute cleaning request and were able to come the next day. Lucas and Lacimera’s team did an amazing job cleaning our new apartment!
Paid $150–200
LaurenLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I was severely disappointed in the cleaning services I received. Paid extra for baseboards, the walls, and the oven to be cleaned and came home to find none of these places cleaned. When I reached out, they said the cleaner tried to clean these places but they were unable to be cleaned due to level of dirt. However,…
Christopher16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Abigail's team did an exceptional cleaning that was long overdue.
They worked carefully and thoroughly.
I had such a great experience with their cleaning service! My house has never looked this good after a professional cleaning. They met all my expectations, and I got to relax and take care of other things while they gave my home the deep clean it needed. I really appreciate how easy the whole process was and how confident I felt about the results. Highly recommend them if you want reliable cleaners and a service that actually lives up to the reviews. One happy customer here!
Caroline Hall1 reviewiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
First cleaning with Tidy Here and I couldn't be happier! Isabella was absolutely wonderful. The cleaning was thorough and loved her little added love with folded towels, blankets, and paper products. Booking was easy and communication was great throughout. Glad we set up recurring cleanings. Highly recommend, especially Isabella!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Haley Hall3 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Booked professional cleaning for my rental place that I will be putting up on Airbnb for the first time. The booking process was super easy. The cleaning team came by and did every room and left every corner spotless! Coudln't be happier so shoutout to the crew! It gave so much ease and peace of mind knowing everything was up to my standards in terms of cleanliness before listing the place. Truly grateful!
Jake Mackay1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
I honestly thought booking a cleaning service at the last minute would be a headache, but their customer service team made the whole process so easy! The agent I spoke with was really polite and understanding. The cleaners also did a thorough job without making the experience stressful at all. What really convinced me to give them a chance was their happiness guarantee. If you're unhappy with the results, they'll return within 24 hours to clean again for free. And if you're STILL not satisfied, you can get all your money back! That gave me so much peace of mind. Thankfully, the cleaning itself was excellent, and they definitely lived up to the confidence they showed in their service!
Phil Forsyth1 reviewiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Not gonna lie, I was getting tired of trying different cleaning companies because something always seemed to be lacking. One would be hard to communicate with, another wouldn't clean as well as expected, and some were just too expensive for what they offered. This one has been a really good find! I went with their deep cleaning service and was genuinely happy with the results for the price. Great work from the whole staff of Tidy Here Boston. I'll be coming back whenever I need another cleaning!
Paul MackayLocal Guide · 1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
For my first time booking a cleaning service, I thought I'd run into all sorts of problems haha. Luckily, the entire experience was super easy! I got my questions answered by customer support, chose the cleaning options I wanted, paid without any trouble, and waited for the cleaners to arrive. They did an amazing job, and the final results were worth it. I really appreciate how convenient and stress-free the whole thing was. Highly recommended!
Sherry Lin-Koch5 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
We had our attic fixed up recently so we could use it as an extra bedroom whenever family comes to visit. I wasn't looking forward to cleaning up all the mess afterward, so my cousin recommended getting professional help. Honestly, it was worth every penny! One cleaner came over and did a wonderful job wiping down the surfaces, cleaning the floors, and removing all that leftover renovation dust. What I loved most was how fresh the room smelled afterward. It didn't have that stale attic odor anymore, and there wasn't any overpowering cleaner scent either. I'm really happy with the results and would definitely consider booking them again.
Martha BenjaminLocal Guide · 2 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
My brother hosted a pretty big gathering at his house this weekend, and there were definitely signs of it the next morning! Since he had already done so much work preparing for everyone, I didn't want him stuck cleaning for hours afterward. I booked Tidy Here ahead of time for the following morning, and three cleaners came by to get everything back in shape. They took care of the floors, bathrooms, kitchen counters, and all the little areas that needed attention. My brother was relieved, and I was glad I could do something nice for him.
