Contractor · Kansas City, MO · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%63+15.3Value 14%78+11Replies to reviews 7%74+5.2Craft & service penalty98−0.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.9★★★★★94 Google reviews · 24 photos
96%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tile Masters KC 4.9 out of 5 based on 94 reviews, with the owner replying to 52% of them. Customers frequently praise the company's professionalism, punctuality, responsive communication, and fair pricing for services like kitchen backsplashes, bathroom remodels, and floor installations. Positive feedback highlights the quality of work and the clean job sites. However, a few low-star reviews criticize specific projects for poor sealing and finishing, while others mention high labor costs and limited tile selection options.
Google rating: 4.9 out of 5 from 94 reviews (96% five-star).
Reviews on this page: 94 Google reviews (81 with written comments, 1 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: September 5, 2023.
Service: Tile Contractor serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other tile contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.
Tile Masters KCTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tile Masters KC: 79/100 on this factor. Category median: 93.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tile Masters KC: 63/100 on this factor. Category median: 92.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tile Masters KC: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tile Masters KC: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tile Masters KC: 74/100 on this factor. Category median: 100.B
74
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.9of 5
5 stars9096%
4 stars11%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
99%praise
Praise14299%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4128%
Quality & results2920%
Speed & response2819%
Would recommend2215%
Price & value1410%
Honesty & trust64%
Communication43%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both Alex and Louis were responsive, professional, and produced quality work.”
“I had a great experience hiring Tile Masters for my shower/tub remodel.”
“The staff was helpful in assisting me with tile and grout selection, efficient in scheduling the project, and skilled in executing the work.”
“I will use them again and would highly recommend them.”
“Pricing was very fair and everybody was very professional.”
“This is a good honest company and I'm glad I got to work with them.”
“Alex Rex was very easy to work with and very attentive to our needs for this project also he was very accommodating when we needed to make a change in…”
People customers mention
Alex13 reviews
Robert7 reviews
John3 reviews
Tilemasters3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tile Masters KC for 5 kinds of job. Pick one to see what they paid and said.
YungLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
Doug your a great man . But your crew did a horrible job on our house so I'm going to just say what Stuart my father is scared to tell you. You guys did a terrible job. Nothing sealed. Windows ain't sealed properly. Sliding glass door isn't sealed . Didn't even paint the new trim . And we did this as a favor for…
ProverbsLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
I was quoted $30k+ for 2,000 sq ft just for labor and I've already removed the previous tile. Make them give you are price per square feet over the phone before they arrive, so they don't give you a bid (ballpark) based on your home.
− Value
Laura1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Tile Masters was great to work with. Both Alex and Louis were responsive, professional, and produced quality work. We used them to replace fireplace tiling. End result turned out beautifully! Would use again and highly recommend.
Tile work replacement+ Responsiveness+ Punctuality+ Quality
Payam14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Fantastic work. Redid my entire kitchen backsplash in 3 days. No mess leftover. Pricing was very fair and everybody was very professional. Would recommend to anybody.
RemodelingTile work replacement+ Quality+ Value
robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Alex Rex was very easy to work with and very attentive to our needs for this project also he was very accommodating when we needed to make a change in scheduling....the tile installer for our project Gustavo was very professional and did an absolutely beautiful job with the installation!!!
Tile work installation+ Responsiveness+ Punctuality+ Quality
Gina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
I had a great experience hiring Tile Masters for my shower/tub remodel. The staff was helpful in assisting me with tile and grout selection, efficient in scheduling the project, and skilled in executing the work. The crew was professional and left my house clean each day. I really appreciated how Tile Masters stands…
Plumbing fixture installationTile work replacement+ Responsiveness+ Punctuality+ Quality
Doug your a great man . But your crew did a horrible job on our house so I'm going to just say what Stuart my father is scared to tell you. You guys did a terrible job. Nothing sealed. Windows ain't sealed properly. Sliding glass door isn't sealed . Didn't even paint the new trim . And we did this as a favor for you. You robbed my father and you know it . Sincerely Charles J Morris. Ill post all this terrible work and expose you if this is how you do business. Stop using people to make hype videos . Your work is trash these are all bogus friends of the business reviews. Y'all no the drill .
Proverbs 22:6Local Guide · 38 reviewsiTotal number of Google reviews Proverbs has written across all businesses on Google Maps, not just this one.
I was quoted $30k+ for 2,000 sq ft just for labor and I've already removed the previous tile. Make them give you are price per square feet over the phone before they arrive, so they don't give you a bid (ballpark) based on your home.
Negative: Value
Judy LesiakLocal Guide · 156 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Tile Masters was great to work with. Both Alex and Louis were responsive, professional, and produced quality work. We used them to replace fireplace tiling. End result turned out beautifully! Would use again and highly recommend.
Fantastic work. Redid my entire kitchen backsplash in 3 days. No mess leftover. Pricing was very fair and everybody was very professional. Would recommend to anybody.
Positive: Quality, Value
Services: Remodeling, Tile work replacement
Response from the owner · 3 years ago
Thank you, Payam!
robert peterson2 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Alex Rex was very easy to work with and very attentive to our needs for this project also he was very accommodating when we needed to make a change in scheduling....the tile installer for our project Gustavo was very professional and did an absolutely beautiful job with the installation!!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Tile work installation
Response from the owner · 3 years ago
Thank you, Robert!
Gina Tinio4 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I had a great experience hiring Tile Masters for my shower/tub remodel. The staff was helpful in assisting me with tile and grout selection, efficient in scheduling the project, and skilled in executing the work. The crew was professional and left my house clean each day. I really appreciated how Tile Masters stands behind their work. The crew missed one small step in their process during the initial installation. Someone from the company came back to my house and fixed it immediately. This is a good honest company and I'm glad I got to work with them. I now have a beautiful master bath I actually enjoy using!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Plumbing fixture installation, Tile work replacement
Response from the owner · 3 years ago
Thank you, Gina!
Kaley Williams2 reviewsiTotal number of Google reviews Kaley has written across all businesses on Google Maps, not just this one.
Very easy to work with and responsive to all communications. They quickly scheduled our tile installation. Everyone was very professional and the job was done quickly and with quality work.
Positive: Responsiveness, Professionalism
Services: Tile work installation, Installation
Response from the owner · 3 years ago
Thank you, Kaley!
Heather Ream7 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Tile Masters was very professional and detailed when installing our job. I was given helpful advice when choosing tile for the space. They explained the differences in tile,?prices, care, and type of pattern that would look best in the desired area. I would recommend them to anyone. We are extremely pleased with the look!
