Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you !
Tire shop · Philadelphia, PA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%37+9Value 14%60+8.5Replies to reviews 7%100+7.1Momentum penalty93−0.7Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#152 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★1,048 Google reviews · 24 photos
91%five-star reviews
4.63★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you ! at a glance
Reviewers frequently cite rapid response times, often arriving within twenty minutes, along with professional communication and reasonable pricing for emergency tire repairs and replacements. The mobile service is described as efficient, with staff explaining options without pressure. However, a subset of low-star reviews reports aggressive behavior, unprofessional conduct, and difficulties with price transparency or scheduling, suggesting inconsistent customer service experiences.
Google rating: 4.7 out of 5 from 1,048 reviews (91% five-star).
Reviews on this page: 1,049 Google reviews (911 with written comments, 96 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 18, 2026.
Service: Oil Change Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you !: 64/100 on this factor. Category median: 83.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you !: 37/100 on this factor. Category median: 77.D
37
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you !: 60/100 on this factor. Category median: 100.B
60
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you !: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you !: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
1,049 Google reviews we collected
4.7of 5
5 stars95391%
4 stars91%
3 stars20%
2 stars40%
1 star818%
Praise vs complaints
Phrases our text analysis found in 911 written reviews
93%praise
Praise1,42493%
Complaints1027%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
85%fair
Great price3953%
Reasonable2432%
Overpriced1115%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response44829%
Staff & attitude32121%
Quality & results22615%
Would recommend20613%
Price & value19913%
Honesty & trust886%
Communication382%
What customers talk about
We read 911 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was quick, easy, and happy to talk through the process.”
“If someone would have called and said "oh the driver got delayed on the last stop, or there was a problem.”
“Darnell was respectful, knowledgeable, reasonably priced, and efficient.”
“I had to plug my own tire which I’m not professional , and to get to where was convenient for him which I did and got to him as soon as possible with…”
“Great service and there’s other companies that copy him they met him now they tried opening a tire service they just wanna be tire Heaven USA is the b…”
“I had one of the worst customer service encounters of my life with this company.”
“…vice they just wanna be tire Heaven USA is the best and google should recommend them to everyone…”
“I won’t be using Tire Heaven USA again and would not recommend them to others.”
“Friendly and have me a great deal, and in the hottest day so far this year.”
“When I questioned the pricing—because I felt I was being overcharged—he reacted aggressively.”
“They are transparent and honest, good business good service!”
“After lying to me, being aggressive, yelling at me, pretending to be multiple people on the phone — I am disgusted by this man and his “business”.”
“He explained the situation, gave us our options without pressure and eventually we had him bring us a new tire.”
People customers mention
Darnell56 reviews
Philly47 reviews
King11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tire Heaven USA 🇺🇸 24 hour Emergency Service we come to you ! for 2 kinds of job. Pick one to see what they paid and said.
AlexLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
In a moment of stress and frustration after hitting the curb and popping our tire, we called Tire Heaven and he came out to us within 10 minutes. He explained the situation, gave us our options without pressure and eventually we had him bring us a new tire. The whole process took about 20 minutes and costed $140. He…
DarnellLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Great service and there’s other companies that copy him they met him now they tried opening a tire service they just wanna be tire Heaven USA is the best and google should recommend them to everyone
Tires
Rafael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
He came in 20 minutes and pluggedy tire in less time than that! He was quick, easy, and happy to talk through the process. 10/10 recommend!
Lindsay9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We recently had an issue in Philadelphia while traveling in our rental car and we had an exceptional experience with Darnell who went out of his way to solve the issue quickly. We are grateful for his help in finding a new tire and its replacement.
Reasonable priceTires
Nick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fantastic service, will use again. Darnell was respectful, knowledgeable, reasonably priced, and efficient. Easiest tire fix I’ve ever had to deal with, I highly recommend!!!!! Thank you Darnell.
Great priceTires
Simi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Totally unprofessional and disgusting behavior! DO NOT RECOMMEND! Clearly has anger management issues.
In a moment of stress and frustration after hitting the curb and popping our tire, we called Tire Heaven and he came out to us within 10 minutes. He explained the situation, gave us our options without pressure and eventually we had him bring us a new tire. The whole process took about 20 minutes and costed $140. He was incredibly professional and friendly.
Response from the owner · 5 days ago
Thanks Alex I really appreciate your support and review!
Carmen ArandaLocal Guide · 17 reviewsiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Great service and there’s other companies that copy him they met him now they tried opening a tire service they just wanna be tire Heaven USA is the best and google should recommend them to everyone
Services: Tires
Response from the owner · 6 months ago
Thanks
Rafael Gottlieb2 reviewsiTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
We recently had an issue in Philadelphia while traveling in our rental car and we had an exceptional experience with Darnell who went out of his way to solve the issue quickly. We are grateful for his help in finding a new tire and its replacement.
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
Thanks for your awesome review
Eli B7 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Fantastic service, will use again. Darnell was respectful, knowledgeable, reasonably priced, and efficient. Easiest tire fix I’ve ever had to deal with, I highly recommend!!!!! Thank you Darnell.
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Awesome review
J Tragic4 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
