Appliance repair service · Grand Blanc, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%99+15.1Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★38 Google reviews
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Tony's Appliance Services five stars based on thirty-eight reviews, highlighting efficient repairs for dryers, washers, dishwashers, and refrigerators. Customers frequently cite quick appointment scheduling, clear communication, reasonable pricing, and thorough diagnostics as key benefits. The service is described as professional and honest, with no recurring criticisms noted in the provided excerpts.
Google rating: 5.0 out of 5 from 38 reviews (97% five-star).
Reviews on this page: 38 Google reviews (32 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 22, 2026.
Service: Appliance Repair serving Grand Blanc, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Tony's Appliance ServicesAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tony's Appliance Services: 97/100 on this factor. Category median: 90.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tony's Appliance Services: 95/100 on this factor. Category median: 87.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tony's Appliance Services: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tony's Appliance Services: 99/100 on this factor. Category median: 97.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tony's Appliance Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
5.0of 5
5 stars3797%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
100%praise
Praise70100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable457%
Overpriced00%
Not sure00%
$214-21% vs typical appliance repair
Middle half of what 6 customers paid ($175–$240) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1319%
Staff & attitude1319%
Would recommend1319%
Speed & response1116%
Price & value913%
Honesty & trust710%
Communication46%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chad fixed the issue and was able to help me with another issue related to the dryer.”
“They are amazing they came to my house and installed my new stove and repaired my fridge in a professional and timely manner!”
“I recommend them all the time and have NEVER heard a complaint”
“I was able to get an appointment quickly for our dryer to be fixed.”
“He came to my condo and help me repairing my dryer and dishwasher with a very reasonable price.”
“We appreciated Chad's knowledge, expertise and honesty.”
“The entire team was easy to work with and efficient.”
People customers mention
Chad8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tony's Appliance Services for 2 kinds of job. Pick one to see what they paid and said.
AlexisLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I was able to get an appointment quickly for our dryer to be fixed. They even moved my appointment a day sooner due to another cancelation. Chad, the technician, was very quick and fixed our dryer efficiently.
Paid $200–250Reasonable priceService not listed
KitLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The entire team was easy to work with and efficient. Great communiciation with both the office and tech. Chad fixed the issue and was able to help me with another issue related to the dryer.
Paid $200–250Reasonable price
Beth10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The absolute best appliance repair company ever! Thanks Chad for fixing my dishwasher it is running like brand new now.
Paid $250–300Great price
HenryLocal Guide · 100 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Longtime customer. Exceptional service, reasonably priced. I recommend them all the time and have NEVER heard a complaint
RJDLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Chad was great! He came out and diagnosed a clog in my washer headboard. Everything looks to be running well with the washer. He did this all at a low and affordable cost. Thanks Chad and Tony's Appliance Services! I will be recommending you to friends and family.
I was able to get an appointment quickly for our dryer to be fixed. They even moved my appointment a day sooner due to another cancelation. Chad, the technician, was very quick and fixed our dryer efficiently.
Price assessment: Reasonable price
Price: $200–250
Services: Service not listed
Repair wait time: 1–2 hr
Kit MuddLocal Guide · 21 reviewsiTotal number of Google reviews Kit has written across all businesses on Google Maps, not just this one.
The entire team was easy to work with and efficient. Great communiciation with both the office and tech. Chad fixed the issue and was able to help me with another issue related to the dryer.
Price assessment: Reasonable price
Price: $200–250
jeffrey henningLocal Guide · 20 reviewsiTotal number of Google reviews jeffrey has written across all businesses on Google Maps, not just this one.
Chad is really awesome! He came to my condo and help me repairing my dryer and dishwasher with a very reasonable price. He detected the problem quickly and got my dryer fixed within half an hour and dishwasher for 10 minutes. Really great experience.
Beth Miller10 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Chad was great! He came out and diagnosed a clog in my washer headboard. Everything looks to be running well with the washer. He did this all at a low and affordable cost. Thanks Chad and Tony's Appliance Services! I will be recommending you to friends and family.
Price assessment: Great price
Price: $100–150
Services: Washing machine repair
Joe Peck10 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Grateful to receive numerous recommendations for Tony's Appliance. We appreciated Chad's knowledge, expertise and honesty. We will call on Tony's Appliance for any appliance needs we have and highly recommend them to others.