Deck builder · Milwaukee, WI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 58 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★111 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Top Deck Construction highly for professional deck and porch construction, emphasizing punctuality, clear communication, and attention to detail. Clients frequently note that the team maintains a clean work site, provides thorough explanations of the process, and completes projects on or ahead of schedule. One recurring observation is that the company’s pricing is higher than competitors and requires a wait for availability, though customers generally consider the cost justified by the quality of the final installation.
Google rating: 5.0 out of 5 from 111 reviews (100% five-star).
Reviews on this page: 111 Google reviews (109 with written comments, 30 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Top Deck Construction, LLCPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Deck Construction, LLC: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Deck Construction, LLC: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Deck Construction, LLC: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Deck Construction, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Deck Construction, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
5.0of 5
5 stars111100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
100%praise
Praise237100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5222%
Quality & results5021%
Would recommend5021%
Speed & response3013%
Communication2711%
Price & value219%
Honesty & trust73%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was friendly (even interacting with my nephew through the windows as they worked) and professional.”
“Quality work, very respectful, all the workers worked in a very professional and timely way.”
“I would highly recommend Russ and his company for porch construction.”
“He came back in a timely manner and fixed minor issues we noted.”
“All the work was done cleanly with great care, and communication was great throughout the process!”
“The wait list was long, but we knew that was worth it because a contractor who's booked out and doesn't need to advertise due to word of mouth and hig…”
“They were diligent, hard working and always answered any questions I had honestly.”
People customers mention
Russ46 reviews
Dan13 reviews
Rusty11 reviews
Crew4 reviews
Swanson4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Top Deck Construction, LLC for 5 kinds of job. Pick one to see what they paid and said.
MeghanLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Russ and his crew tore down my old deck and replaced it with an absolutely gorgeous and solidly built new one and I couldn’t be happier! The team was friendly (even interacting with my nephew through the windows as they worked) and professional. They made sure to clean up everything at the end of each day and that…
Linda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quality work, very respectful, all the workers worked in a very professional and timely way. I would highly recommend Russ and his company for porch construction.
kirsten9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Love our new front deck! Russ and his team were great. Russ was a wonderful communicator and was patient and thorough in his explanations. He provided recommendations to help with scaling and building into existing hardscape. We're looking forward to enjoying the beautiful, well-built deck for many years to come.
Maryellen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Top Deck construction is absolutely the best deck builder around. We have used Russ and his company to build two decks for us and the result is always amazing. They are the best! Don't hesitate to call Top Deck Construction! Thank you to Russ, Dan and Rusty for an incredible job.
Ginger11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Russ and his crew are very skilled professionals and do high quality work. We highly recommend them & we would not hesitate to hire them again!
Mary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Russ and his team, Dan and Rusty, were great to work with. Russ kept me informed of the plan for every day and was more than willing to answer my questions. He is very creative with fixing unexpected issues that occur. The porch he demolished and replaced exceeded my expectation. He came back in a timely manner and…
Russ and his crew tore down my old deck and replaced it with an absolutely gorgeous and solidly built new one and I couldn’t be happier! The team was friendly (even interacting with my nephew through the windows as they worked) and professional. They made sure to clean up everything at the end of each day and that we would be as minimally impacted as possible throughout the entire process. All the work was done cleanly with great care, and communication was great throughout the process! I’m looking forward to many peaceful nights sitting out in the back on my new deck!
Response from the owner · 2 weeks ago
Thank you Meghan! :)
Linda Campeau1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Quality work, very respectful, all the workers worked in a very professional and timely way. I would highly recommend Russ and his company for porch construction.
Response from the owner · a month ago
Thank you Linda!
kirsten9 reviewsiTotal number of Google reviews kirsten has written across all businesses on Google Maps, not just this one.
Love our new front deck! Russ and his team were great. Russ was a wonderful communicator and was patient and thorough in his explanations. He provided recommendations to help with scaling and building into existing hardscape. We're looking forward to enjoying the beautiful, well-built deck for many years to come.
Response from the owner · 2 months ago
Thank you Kirsten!
Maryellen Chiaculas7 reviewsiTotal number of Google reviews Maryellen has written across all businesses on Google Maps, not just this one.
Top Deck construction is absolutely the best deck builder around. We have used Russ and his company to build two decks for us and the result is always amazing. They are the best! Don't hesitate to call Top Deck Construction! Thank you to Russ, Dan and Rusty for an incredible job.
Response from the owner · 2 months ago
Thank you Maryellen & Rick! :)
Ginger Kinyon11 reviewsiTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
Russ and his team, Dan and Rusty, were great to work with. Russ kept me informed of the plan for every day and was more than willing to answer my questions. He is very creative with fixing unexpected issues that occur. The porch he demolished and replaced exceeded my expectation. He came back in a timely manner and fixed minor issues we noted. I can see why he has a 5 star rating and is constantly busy. If you need a porch and/or deck replaced, this is the company for you.
Response from the owner · 3 months ago
Thank you MaryAnne!!
Debbie Monosa2 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Russ and his team built us an awesome, high quality deck, which we love. Russ was easy to work with, provided his perspectives and recommendations, and sought to address all our requests and questions. The team worked quickly and efficiently to demo the old and build the new, with minimal impact to us. They are highly recommended! Thank you Russ and Top Deck!
Response from the owner · 4 months ago
Thank you Adam & Annie :)
Ed Tomayko2 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Top Deck resurfaced the deck at the rear of our condominium with composite decking and new aluminum rails. We can’t be happier with the result. Russ and crew provided professional, high quality workmanship. We wouldn’t hesitate to recommend them to anyone.
Response from the owner · 5 months ago
Thank you Ed & Chris!
Cynthia PalmerLocal Guide · 14 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
We couldn’t be more pleased with Russ and Rusty. Our porch is everything we really need and envisioned. They were prompt, in budget and includes couple of extras. The details were important to us and they thought of the little things that made this project come together beautifully. Thank you to Top Deck for the awesome service and gorgeous porch. Bravo Zulu❤️
