iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%77+45.2Reliability 26%57+14.9Value 15%80+12.2Craft & service penalty96−0.4Momentum penalty51−4.9Experts Score= 67Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★51 Google reviews · 23 photos
96%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Total Construction 4.8 out of 5 based on 51 reviews, with the owner responding to 37% of feedback. Customers frequently cite prompt availability, clear communication, and fair pricing for services including roofing, plumbing, drywall, and general repairs. While most praise the team's professionalism and efficiency, one recurring criticism involves incomplete work, specifically a door installation that was left off-center and non-functional.
Google rating: 4.8 out of 5 from 51 reviews (96% five-star).
Reviews on this page: 51 Google reviews (47 with written comments, 2 with photos).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 7, 2026.
Service: Water Damage Restoration Company serving Morgantown, West Virginia.
Data from Google, last updated October 28, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Total ConstructionWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Construction: 77/100 on this factor. Category median: 88.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Construction: 57/100 on this factor. Category median: 78.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Total Construction: 96/100 on this factor. Category median: 94.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Construction: 80/100 on this factor. Category median: 96.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Construction: 51/100 on this factor. Category median: 100.C
51
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
4.8of 5
5 stars4996%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
99%praise
Praise12299%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price00%
Reasonable267%
Overpriced133%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2420%
Would recommend2319%
Staff & attitude2218%
Quality & results2117%
Communication1512%
Price & value1210%
Honesty & trust65%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was extremely responsive and on site within 24 hours of receiving wind damage to my roof.”
“Friendly and respectful, I would recommend to others”
“Reliable, responsive, detail oriented and super friendly.”
“I appreciate Chris’s transparency and quality work product.”
“He can do pretty much anything and is very communicative and prompt.”
“Completed everything in a tight timeline for a great price.”
“We've found it difficult at times to find contractors to work on our old South Park home in a way that respects the history and integrity of the house.”
People customers mention
Chris16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Total Construction for 8 kinds of job. Pick one to see what they paid and said.
SSee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★
Replaced a bathroom door and framing never came to finish the job and is off centered also the does not shut properly will have to hire someone to fix it
OverpricedGeneral construction
RRyan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Chris was extremely responsive and on site within 24 hours of receiving wind damage to my roof. I appreciate Chris’s transparency and quality work product. Thanks to Total Construction, my roof is promptly repaired. I’ll be working with Chris again for home improvement projects.
SSusanLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Chris, Dave and Renolda were amazing. They had wonderful ideas that really made my bathroom and laundry room look amazing. They were easy to work with. So happy and what a blessing to have found them. I would recommend them for any work in your house.
Reasonable priceTile work installationInstall flooringShower installation
JJon14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Chris has completed two repairs for me and my family and has been absolutely fantastic. He can do pretty much anything and is very communicative and prompt. He does an excellent job. I cannot recommend him highly enough. I will continue to call Total Construction in the future!
BBrooke1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Highly recommend Chris! Reliable, responsive, detail oriented and super friendly. He did a great job on multiple projects in our basement- carpentry, flooring, plumbing, drywall and trim. Couldn’t have asked for a better contractor, answered every text and call even on nights and weekends. Completed everything in…
General constructionInstall flooringPaint indoors
DDebbie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had damage to my laundry room ceiling due to a flawed plumbing job. There was a large hole and some mold evident. The men from Total Construction came on a Sunday and did a phenomenal job repairing the area. They were very professional and kept me updated as needed. I Will definitely use them again
Replaced a bathroom door and framing never came to finish the job and is off centered also the does not shut properly will have to hire someone to fix it
Price assessment: Overpriced
Services: General construction
Response from the owner · 2 weeks ago
This is from my ugly ex-wife.....
Can you please upload your invoice?
This is not business related Christina Lorenz, Located at 1108 Denver Ave.
Judging by the condition of your 1940s home it probably needs a bull dozer 🤠👇
R
Ryan Watson2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Chris was extremely responsive and on site within 24 hours of receiving wind damage to my roof. I appreciate Chris’s transparency and quality work product. Thanks to Total Construction, my roof is promptly repaired. I’ll be working with Chris again for home improvement projects.
Response from the owner · 8 months ago
Thank you Ryan!
S
Susan DrumLocal Guide · 43 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Chris, Dave and Renolda were amazing. They had wonderful ideas that really made my bathroom and laundry room look amazing. They were easy to work with. So happy and what a blessing to have found them. I would recommend them for any work in your house.
Chris has completed two repairs for me and my family and has been absolutely fantastic. He can do pretty much anything and is very communicative and prompt. He does an excellent job. I cannot recommend him highly enough. I will continue to call Total Construction in the future!
Response from the owner · 8 months ago
Thank you, Jon. 🙏
B
Brooke Ferry1 reviewiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Highly recommend Chris! Reliable, responsive, detail oriented and super friendly. He did a great job on multiple projects in our basement- carpentry, flooring, plumbing, drywall and trim. Couldn’t have asked for a better contractor, answered every text and call even on nights and weekends. Completed everything in a tight timeline for a great price. Thank you Chris!
I had damage to my laundry room ceiling due to a flawed plumbing job. There was a large hole and some mold evident. The men from Total Construction came on a Sunday and did a phenomenal job repairing the area. They were very professional and kept me updated as needed. I Will definitely use them again
Price assessment: Reasonable price
H
Haley GallahanLocal Guide · 20 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Reached out to these guys for a small job I needed done at work. They worked quickly and efficiently, and were done in less than an hour. Friendly and respectful, I would recommend to others
A
AJ Zbehlik1 reviewiTotal number of Google reviews AJ has written across all businesses on Google Maps, not just this one.
Chris and his team provided amazing service from beginning to end on a tricky project. Beautiful results, great value. Even better than hoped. already planning to work with them again on future projects.
B
Bernie Wildtatoo12 reviewsiTotal number of Google reviews Bernie has written across all businesses on Google Maps, not just this one.
I won’t hire any other contractors as long as these guys are still in business. I had an emergency and they were there immediately to help. Chris and his team, do excellent, skilled, professional work. I’ve dealt with Contractors, and these guys are the best in the area!!!!!!
They’ve done plumbing, roofing, building, hauling, and power washing, all worry free, with no hassles and text updates!
H
heather denison7 reviewsiTotal number of Google reviews heather has written across all businesses on Google Maps, not just this one.
Chris was able to come out quickly to help address some water damage and was able to get on our roof to prevent further damage. Great communication. He mostly worked with my husband but made sure to explain things to me as well, instead of pretending I wasn't there. Ladies know what I mean. 10/10
