Pest control service · Bayonne, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 63 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★168 Google reviews · 24 photos
99%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Total Extermination five stars based on 168 reviews, noting the owner replied to five percent of them. Customers frequently highlight professional conduct, punctual arrivals, and fair pricing that includes detailed digital reports with images of the work performed. Recurring themes describe thorough inspections of cracks and crevices, responsive communication, and effective long-term pest solutions for issues like cockroaches. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 168 reviews (99% five-star).
Reviews on this page: 168 Google reviews (124 with written comments, 2 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: March 22, 2024.
Service: Cockroach Control serving Bayonne, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Total ExterminationCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Extermination: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Extermination: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Total Extermination: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Extermination: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
5.0of 5
5 stars16699%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
100%praise
Praise217100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5827%
Staff & attitude5827%
Would recommend4119%
Speed & response2813%
Communication126%
Price & value105%
Honesty & trust105%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
Jean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I am incredibly satisfied with the services provided by TOTAL EXTERMINATION. You know exactly what you're paying for...
Their pricing structure is not only competitive but also inclusive of digital reports that provide comprehensive details and images of the service performed. They prioritize long-term solutions…
sandra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They went to the house did a great job and profesional service . I’m very happy and can refer to more people
Service not listed+ Punctuality
Isabel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I absolutely recommend Total Extermination. They came to my house on time and explained everything they did to treat the problem. They did an excellent job.
Hornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
CarolineLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Its frustrating when you have bugs that don't let you do enjoy anything outdoors, Thank goodness Juan and his team came to our rescue!!! True professional in what he does.. Highly recommended if you want results and someone who is responsive and responsible!!! We were able to enjoy the rest of our summer thanks to…
Anamerica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
my house had been filled with cockroaches and we hired his services, in a matter of weeks the plague was already being eliminated
nury2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I’m so happy, I highly recommend this company because they really helped me with the problem I had in my house. Gabriel, The technician was very professional. Let me tell you I can sleep at peace now. Thank you so much.
I am incredibly satisfied with the services provided by TOTAL EXTERMINATION. You know exactly what you're paying for...
Their pricing structure is not only competitive but also inclusive of digital reports that provide comprehensive details and images of the service performed. They prioritize long-term solutions rather than quick fixes. Knowing that they guarantee a response within 24 hours provides peace of mind, especially when dealing with urgent pest situations. I highly recommend their top-notch service to any building and facilities management seeking efficient and reliable pest control solutions.
Professionalism+ transparency + dedication = EXCELLENT Service
Crystal RogellLocal Guide · 60 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
I absolutely recommend Total Extermination. They came to my house on time and explained everything they did to treat the problem. They did an excellent job.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Hornet & wasp extermination, Mosquito extermination
