Pest control service · Lakeland, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★565 Google reviews · 13 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
33%reviews answered by the owner
$144typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Total Pest Solutions 4.9 out of 5 based on 565 reviews, with the owner responding to 33 percent of them. Customers frequently praise the company for punctual monthly visits, professional communication, and effective treatment of pests and lawns. However, a minority of low-star reviews criticize the office staff for poor responsiveness and allege that certain outdoor treatments were ineffective or that technicians failed to show up for scheduled appointments.
Google rating: 4.9 out of 5 from 565 reviews (98% five-star).
Reviews on this page: 567 Google reviews (520 with written comments, 11 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: October 21, 2026.
Service: Rodent Control serving Lakeland, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Total Pest Solutions, Inc.Rodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Pest Solutions, Inc.: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Pest Solutions, Inc.: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Total Pest Solutions, Inc.: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Pest Solutions, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Pest Solutions, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Total Pest Solutions, Inc.: 89/100 on this factor. Category median: 98.A
89
Bar = this company · dark tick = category median.
Star ratings
567 Google reviews we collected
4.9of 5
5 stars55398%
4 stars41%
3 stars10%
2 stars20%
1 star71%
Praise vs complaints
Phrases our text analysis found in 520 written reviews
98%praise
Praise77898%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2653%
Reasonable2347%
Overpriced00%
Not sure00%
$144+30% vs typical rodent control
Middle half of what 25 customers paid ($63–$179) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26433%
Quality & results19825%
Would recommend12916%
Speed & response7910%
Communication587%
Honesty & trust365%
Price & value263%
What customers talk about
We read 520 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jeremy is always courteous and pleasant to deal with.”
“Héctor has done an excellent work on my property , he answered all my questions and took care of my concerns.”
“To add to the worst part, I stated multiple times on the call that I was going to leave a review to which Randall stated he was going to waive the fee…”
“I’m extremely happy with their service and would highly recommend them to anyone looking for reliable pest control!”
“Stay away, worst service you could get for pest control.”
“…the contract (that doesn't have any cancelation requirements) and he quickly sprayed for the bugs and gave us some ant bait boxes.…”
“He is always ready to discuss and explain any questions I may have about the pest treatment plan,”
“We have always been pleased with their dependable routine services.”
“Do not trust this company.”
“So Thankful I would have paid anything but it's not only effective but it's very affordable.”
“PRICEY COMPARED TO OTHERS BUT GOOD SERVICE”
People customers mention
Ricky29 reviews
Osmany24 reviews
James17 reviews
Hector15 reviews
Ruben12 reviews
Mike9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Total Pest Solutions, Inc. for 8 kinds of job. Pick one to see what they paid and said.
Bill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jeremy is always courteous and pleasant to deal with. He is always ready to discuss and explain any questions I may have about the pest treatment plan,
Paid $80–100Reasonable price
ElinLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We just moved to the area and this is the pest control company recommended to us by our realtor. We have been so impressed with them! We were seeing palmetto bugs (ewwww!!!!) and a ton of ants upon move in. I called, and the first visit was to go over the contract (that doesn't have any cancelation requirements) and…
Paid $140–160Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Jose3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I would like to give mr.O Fernandez a great review.he is outstanding,very professional and a great person.
I recommend it.He did a great job in my house.
Paid $200+Reasonable price
Carlos3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The best service by Osmany, very informative and he shows how everything works! We would recommend his services to anyone! Very professional!
Paid $200+Great priceCockroach extermination
Lawrence6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Their employees seem knowledgable and observant of problems and are very courteous. Hector is an especially nice young man.
Paid $200+Reasonable priceLawn pest control
AliciaLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Best in Polk county Florida I know because I see it live and the dedication the owner gives is above any company up 🥰
Paid $80–100Great priceHornet & wasp exterminationRodent exterminationTermite inspection
This pest control business is the real deal. Jeremy serviced my two properties today and did an outstanding job. All of their personnel are very customer oriented. You will not find a better pest control business,
Price assessment: Reasonable price
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a week ago
Thank you! We are grateful for your review.
Steve YatesLocal Guide · 35 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Excellent service! Jesus was very kind, professional, and courteous. Total Pest Solutions took the time to address our needs and made the whole experience pleasant. We truly appreciate their excellent customer service and attention to detail. Highly recommend!
Response from the owner · 2 weeks ago
Thank you. We are grateful for your review.
Bill Bennett1 reviewiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Jeremy is always courteous and pleasant to deal with. He is always ready to discuss and explain any questions I may have about the pest treatment plan,
Price assessment: Reasonable price
Price: $80–100
Pest type: Ants, Termites, Cockroaches, Spiders
Katarina Costal1 reviewiTotal number of Google reviews Katarina has written across all businesses on Google Maps, not just this one.
We just moved to the area and this is the pest control company recommended to us by our realtor. We have been so impressed with them! We were seeing palmetto bugs (ewwww!!!!) and a ton of ants upon move in. I called, and the first visit was to go over the contract (that doesn't have any cancelation requirements) and he quickly sprayed for the bugs and gave us some ant bait boxes. The next week Omar came out and did a very thorough inspection of the house (including the attic!) and outside. He did his thing to get rid of the bugs, and followed up with us the next week. We were still seeing ant activity, and he sprayed some stuff. He checked back the following week to make sure we were doing ok, and they're gone! I was really impressed that the company cares so much that they check back until the problem is resolved. I'm grateful we chose this company for our house and yard!
Price assessment: Great price
Price: $140–160
Services: General pest inspection, Cockroach extermination, Bug & insect extermination, Lawn pest control, Ant extermination
Pest type: Ants, Cockroaches
Christina Stephens8 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
