House cleaning service · San Francisco, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%87+22.7Value 15%85+12.9Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
5.0★★★★★62 Google reviews · 22 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently describe Total Trust Cleaning as thorough, punctual, and professional, noting that staff bring their own materials and handle items with care. Recurring themes include flexible scheduling, clear communication, and attention to detail during deep cleans. While some reviewers find the pricing higher than competitors, they attribute this to the service quality. The only noted criticism involves a lack of response to a quote request submitted via the website.
Google rating: 5.0 out of 5 from 62 reviews (98% five-star).
Reviews on this page: 62 Google reviews (56 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: House Cleaning Service serving San Francisco, California.
Data from Google, last updated October 25, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Total Trust CleaningHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Total Trust Cleaning: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Total Trust Cleaning: 87/100 on this factor. Category median: 90.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Total Trust Cleaning: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Total Trust Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars6198%
4 stars00%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
99%praise
Praise13799%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price229%
Reasonable571%
Overpriced00%
Not sure00%
$274+11% vs typical house cleaning services
Middle half of what 9 customers paid ($238–$316) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3626%
Staff & attitude2619%
Honesty & trust2417%
Speed & response2216%
Would recommend2115%
Communication75%
Price & value21%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our house was a pig stye and Maristella did such a thorough fantastic job.”
“I’ve worked with Total Trust Cleaners twice so far - they did a thorough job, were open to requests and feedback, and are very nice people.”
“We'll be returning for regular cleans and couldn't recommend Total Trust Clean enough!”
“The team was punctual, professional, and did an excellent job.”
“I highly recommend them to anyone looking for a reliable, high-quality cleaning service.”
“Communication was great from beginning to end, and you can tell they genuinely care about their clients.”
“Very reasonably priced and a great value.”
People customers mention
Ana6 reviews
Gustavo5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Total Trust Cleaning for 3 kinds of job. Pick one to see what they paid and said.
HasiniLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Our house was a pig stye and Maristella did such a thorough fantastic job. She spent four hours at our place alone and left it in such a wonderful condition. Ana Paula did everything in her power to get us a clean for this weekend and we're so happy she did. We'll be returning for regular cleans and couldn't recommend Total Trust Clean enough!
DianeLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
WOW this is was the cleaning we've ever had in our apartment. Special shout out to Ayeska who spent almost 4.5 hours doing a deep clean of our 1,200sf apartment. Our floors have never been cleaner, kitchen immaculate, rug looking brand new and bathrooms and showers with every trace of dirt removed. What I also loved…
Paid $300–350Reasonable priceDeep clean
Jill5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’ve worked with Total Trust Cleaners twice so far - they did a thorough job, were open to requests and feedback, and are very nice people. Great job.
Paid $200–250Reasonable priceStandard cleaning
Hope5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Ana was super prompt to respond to my reach out and got me scheduled the next day! Grazi was an amazing and got my apartment so clean! I'm so happy with the quality of the service and can relax in my clean apartment now. I'll definitely be a returning customer!
Paid $300–350Reasonable priceStandard cleaning
Jack1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Amazing service with clear communication and really really nice people (Ayeska is our hero!!). Highly recommend
divye4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Good cleaning service, a little pricy compared to others but quality is better too. First time deep cleaning experience was good.
Our house was a pig stye and Maristella did such a thorough fantastic job. She spent four hours at our place alone and left it in such a wonderful condition. Ana Paula did everything in her power to get us a clean for this weekend and we're so happy she did. We'll be returning for regular cleans and couldn't recommend Total Trust Clean enough!
Price: $450–500
Services: Interior & exterior window cleaning, General housekeeping
Response from the owner · 6 days ago
Thank you so much for your kind words! We’re delighted that you’re happy with Maristella’s work, and we’ll be sure to pass along your compliments to her. She puts so much care into every cleaning, and it means a lot to see that appreciated.
We’re so glad we could fit you in this weekend and help you enjoy a fresh, clean home. We look forward to keeping it that way with your regular cleanings! Thank you for trusting and recommending Total Trust Cleaning!
Diane BLocal Guide · 13 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
WOW this is was the cleaning we've ever had in our apartment. Special shout out to Ayeska who spent almost 4.5 hours doing a deep clean of our 1,200sf apartment. Our floors have never been cleaner, kitchen immaculate, rug looking brand new and bathrooms and showers with every trace of dirt removed. What I also loved was that the product she used wasn't not overly powerful in chemical smell. We will definitely be booking with them again for future regular cleanings.
Price assessment: Reasonable price
Price: $300–350
Services: Deep clean
Response from the owner · a week ago
Thank you so much for this wonderful review! We’re thrilled you’re enjoying your freshly cleaned home, and we’ll be sure to share your kind words with Ayeska. She puts so much care into her work, and it means a lot to know her efforts made such a difference. We’re also glad you appreciated the clean feeling without an overwhelming product scent. Thank you for choosing Total Trust Cleaning—we’d love to welcome you back for regular cleanings!
Renee M6 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Anna and her team are thorough, diligent, and they handle my items with care. I’ve been a client since 2018 and will be a repeat customer for as long as they’re around :)
Services: Standard cleaning, Moving-related cleaning, Deep clean
Response from the owner · 2 weeks ago
Thank you so much for your kind words and for being with us since 2018! Having your trust all these years means so much to us. Reading your message made us smile, and we’re so glad you notice the care we put into looking after your home and belongings. It’s a pleasure to be part of your routine, and we hope to continue for many years to come!
Jill Foxe5 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
I’ve worked with Total Trust Cleaners twice so far - they did a thorough job, were open to requests and feedback, and are very nice people. Great job.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 3 weeks ago
Thank you so much for your kind words and for trusting us with your home! We’re delighted you’ve been happy with both cleanings. Your requests and feedback are always welcome—we want every visit to meet your expectations. It’s been a pleasure working with you, and we look forward to your next cleaning!
Cristina MLocal Guide · 184 reviewsiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Is it a real business? I requested a quote through the website 2 weeks ago and still have heard nothing back.
Response from the owner · a month ago
Hi Cristina,
We’re very sorry to hear about your experience and were concerned to see your review. We take every inquiry and potential client very seriously.
We carefully checked our email records, as all quote requests submitted through our website are automatically forwarded to our business email. Unfortunately, we could not find any inquiry, email, or contact information from you in our system. Had we received your request, we absolutely would have responded.
We would be happy to provide confirmation of our records if helpful. We also understand how frustrating it must have been to submit a request and receive no response, and we will investigate whether there may have been a technical issue with the website submission.
Please feel free to contact us directly so we can assist you with your quote. We would truly appreciate the opportunity to resolve this misunderstanding, as we take our reputation, our clients, and every inquiry we receive very seriously.
Thank you,
Total Trust Cleaning
Nikita KukrejaLocal Guide · 34 reviewsiTotal number of Google reviews Nikita has written across all businesses on Google Maps, not just this one.
AMAZING. such a great company. very professional and thorough.
Response from the owner · 2 months ago
Nikita, thank you so much for your review and for trusting Total Trust Cleaning! We’re very happy to know that you were pleased with our work. It’s a pleasure to have you as our client!
Newton Junior3 reviewsiTotal number of Google reviews Newton has written across all businesses on Google Maps, not just this one.
I’m very happy with Total Trust Cleaning. The team was punctual, professional, and did an excellent job. My home was left spotless, organized, and truly felt clean.
Communication was great from beginning to end, and you can tell they genuinely care about their clients.
I highly recommend them to anyone looking for a reliable, high-quality cleaning service. I will definitely use them again!
Response from the owner · 4 months ago
Thank you for your kind review and for trusting Total Trust Cleaning! We’re so happy you enjoyed our service and look forward to serving you again soon.
Hope Diwata5 reviewsiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
Ana was super prompt to respond to my reach out and got me scheduled the next day! Grazi was an amazing and got my apartment so clean! I'm so happy with the quality of the service and can relax in my clean apartment now. I'll definitely be a returning customer!
Price assessment: Reasonable price
Price: $300–350
Services: Standard cleaning
Response from the owner · 7 months ago
Thank you so much for your kind review! It truly means a lot to us. We’re very happy to hear that you had a great experience and that Grazi was able to leave your apartment spotless. Our team works hard to provide reliable and high-quality service, so it’s wonderful to know you were satisfied. We look forward to helping you again whenever you need your home refreshed!
Jack & Grace1 reviewiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Amazing service with clear communication and really really nice people (Ayeska is our hero!!). Highly recommend
Price assessment: Great price
Price: $200–250
Services: Standard cleaning, General housekeeping
Response from the owner · 8 months ago
Thank you for your kind words! We’re so glad you loved the service and communication. Ayeska will be thrilled with your feedback. We truly appreciate your recommendation!
divye anand gupta4 reviewsiTotal number of Google reviews divye has written across all businesses on Google Maps, not just this one.
