Lashonda Lashonda7 reviewsTotal number of Google reviews Lashonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, quality, and staff.
Town Fair Tire
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%43+3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 83%
4.9 ★★★★★ 1,492 Google reviews · 23 photos
94%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review
Town Fair Tire at a glance
Google reviewers rate Town Fair Tire 4.9 out of 5 based on 1492 reviews, frequently praising quick service, competitive pricing, and helpful staff who explain repairs clearly. Customers often highlight efficient turnaround times for tire replacements and alignments, noting that employees communicate effectively and identify additional vehicle issues. However, low-star reviews criticize poor time management, missed appointments, and instances where vehicles were left misaligned or with unresolved mechanical problems, alongside complaints about rude staff attitudes.
- Google rating: 4.9 out of 5 from 1,492 reviews (94% five-star).
- Reviews on this page: 1,492 Google reviews (1,288 with written comments, 13 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: October 26, 2026.
- Service: Tire Shop serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town Fair Tire: 93/100 on this factor. Category median: 83.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town Fair Tire: 90/100 on this factor. Category median: 81.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town Fair Tire: 43/100 on this factor. Category median: 34.C
43
Bar = this company · dark tick = category median.
Star ratings
1,492 Google reviews we collected
- 5 stars1,40994%
- 4 stars372%
- 3 stars70%
- 2 stars101%
- 1 star292%
Praise vs complaints
Phrases our text analysis found in 1,288 written reviews
- Praise1,75298%
- Complaints302%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price10277%
- Reasonable2620%
- Overpriced00%
- Not sure43%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude50628%
- Speed & response35720%
- Quality & results35020%
- Price & value27015%
- Would recommend18410%
- Communication684%
- Honesty & trust473%
What customers talk about
We read 1,288 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I came today for four brand new tires warrant did a professional excellent job attending all my needs.”
“Angel is unprofessional and completely disregards a customer's concerns.”
“When there for new tires and it happened in almost no time, Warren took care of everything pretty fast.”
“Warren is a very good dude and took care of my car even though i was 3 hours late to my appointment.”
“They’ll take good care of you and fix any problem and hiccups with a smile great job.”
“This location is the worst the workers are very rude and nasty”
“Got me in and out and new rim and tire at a great price.”
“Not worth it.”
“I would recommend any to come here to the New Britain location.”
“Avoid this place like an STD!”
“Warren was extremely helpful at explaining everything going on.”
“Warren’s put aside the easy sale and provided me an honest analysis of current vehicle status.”
People customers mention
- Warren 141 reviews
- Angel 34 reviews
- Alex 27 reviews
- Neil 21 reviews
- Victor 18 reviews
- Tatiana 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Town Fair Tire for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Warren was awesome. Got me in and out and new rim and tire at a great price. 10/10 would recommend.
Tires
Janice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Warren was salesman, he was great. I would recommend any to come here to the New Britain location.
Great priceTires
METELE3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
God bless. I came today for four brand new tires warrant did a professional excellent job attending all my needs. Super glad that I came in now I have a new friend. 🙏👍🏽👍🏽👍🏽
Great priceTires
Joel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Warren was very good Service was good. I was in and out within an hour for new tires.
Great priceTires
Carlos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
The manager has a very bad attitude. It does not provide good service and advice. It does not offer good service.
Not sureService not listed
rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The store is amazing. The service I received was outstanding. And I was expedited and done within a 1/2 an hour. 4 brand new tires, alignment balance. Everything complete again. I have to say the service at this townford. Tire is outstanding ...
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 132 | — |
| Wheel alignment | 21 | — |
| General repairs | 2 | — |
| Exhaust | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,492 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jacob1 reviewTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWarren was awesome. Got me in and out and new rim and tire at a great price. 10/10 would recommend.
- Services: Tires
myron gonzalez6 reviewsTotal number of Google reviews myron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTim helped out alot very pleased with service
Janice Milton2 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWarren was salesman, he was great. I would recommend any to come here to the New Britain location.
- Price assessment: Great price
- Services: Tires
RJ Mitchell6 reviewsTotal number of Google reviews RJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service nice new location!!!
- Price assessment: Great price
- Services: Tires
METELE FUEGO3 reviewsTotal number of Google reviews METELE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGod bless. I came today for four brand new tires warrant did a professional excellent job attending all my needs. Super glad that I came in now I have a new friend. 🙏👍🏽👍🏽👍🏽
- Price assessment: Great price
- Services: Tires
SmullNest2 reviewsTotal number of Google reviews SmullNest has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWarren the goat
- Price assessment: Great price
- Services: Tires
Joel Garcia5 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWarren was very good Service was good. I was in and out within an hour for new tires.
- Price assessment: Great price
- Services: Tires
Carlos Andrés Marín Suárez1 reviewTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe manager has a very bad attitude. It does not provide good service and advice. It does not offer good service.
- Price assessment: Not sure
- Services: Service not listed
Response from the owner · 2 weeks ago
Hi Carlos, We sincerely apologize for the issue you had with the store. At the very least the manager shoudl have been polite and professional. They also should have done all they could to assist you. We will be sure to address your review with the store and we will strive to provide a better service experience in the future. If you would like to talk about your experience, we would be more than happy to assist you. My name is Rich Allen and I am the head of customer service for Town Fair Tire. At your convenience I can be reached at 1-800-972-2245 ext. 213. Thank you for your feedback Sincerely, Rich Allen Director of Customer Service Town Fair Tire
Lolo10 reviewsTotal number of Google reviews Lolo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat prices Very helpful
- Price assessment: Great price
- Services: Tires
Business details
- Address: 665 W Main St, New Britain, CT 06053
- Phone: (860) 229-8811
- Website: townfairtire.com
- Service area: New Britain, CT