iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 71%
4.8★★★★★1,571 Google reviews · 24 photos
92%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the shop's quick turnaround times, knowledgeable staff, and fair pricing for tire replacements, alignments, and puncture repairs. The team is often described as helpful and efficient, particularly when accommodating walk-in customers or explaining vehicle maintenance needs. However, a recurring criticism involves significant delays in completing scheduled appointments, with some reviewers reporting that multi-hour services took much longer than expected.
Google rating: 4.8 out of 5 from 1,571 reviews (92% five-star).
Reviews on this page: 1,571 Google reviews (1,373 with written comments, 27 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 24, 2026.
Service: Tire Shop serving Rutland, Vermont.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Town Fair TireTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town Fair Tire: 90/100 on this factor. Category median: 83.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town Fair Tire: 85/100 on this factor. Category median: 81.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town Fair Tire: 42/100 on this factor. Category median: 34.C
42
Bar = this company · dark tick = category median.
Star ratings
1,571 Google reviews we collected
4.8of 5
5 stars1,44292%
4 stars473%
3 stars231%
2 stars111%
1 star483%
Praise vs complaints
Phrases our text analysis found in 1,373 written reviews
97%praise
Praise2,03997%
Complaints533%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price11783%
Reasonable2316%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude54626%
Speed & response39919%
Quality & results39319%
Price & value38018%
Would recommend23611%
Communication774%
Honesty & trust613%
What customers talk about
We read 1,373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Colby and Tommy helped out greatly with my new wheels and tires and were awesome and super positive and helpful”
“The staff hung up on my girlfriend when she first called and then did not do the job they charged for.”
“No appointment, Brandon and William got me in and out quick.”
“Repaired the slow leak in my tire, free!”
“Very knowledgeable, fair and great experience all around”
“I recently when to get my tires changed and noticed that my black rims are all damaged due to the way they changed my tires.”
“Fifth time over five cars using TFT for tire/wheel work and my second time leaving a review for this place because they're worth it.”
“I believe they ripped off my girlfriend charging her for a 4 wheel alignment and doing nothing.”
“I’ll definitely be returning and highly recommend Town Tire to anyone looking for reliable, trustworthy service!”
“I would not recommend Town Fair Tite in Rutland for anything.”
“He took great care of us, fixed the tire, and took the time to explain everything clearly.”
“He was extremely helpful, professional, knowledgeable, and genuinely cared about making sure we understood what was going on.”
“This is criminal fraud.”
People customers mention
Brandon106 reviews
William94 reviews
Craig43 reviews
Geoff41 reviews
Tommy34 reviews
Anthony30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Town Fair Tire for 3 kinds of job. Pick one to see what they paid and said.
ZaneLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I went all over town looking for tires. This is the only place I should have went. They had just what I wanted for the price I was willing to pay. Brandon, William and Tommy were absolutely amazing. I bought 4 tires and got an alignment and was out of there before I had time to get bored! Very professional group at this store.
Great priceTires
Owen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Colby and Tommy helped out greatly with my new wheels and tires and were awesome and super positive and helpful
Great priceTiresWheel alignment
Wanda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had ordered tires that were wrong for me. Brandon Muir was awesome helping me decide which tires to purchase. He was very informative, knew exactly what I should purchase, and did so with a great personality and humor! If I need anything tires, he will be the one I contact!! Thank you again for making my experience informative and fun!!
Reasonable priceTires
Shailesh3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Highly recommend the place and the people! I went there for a tire puncture, called them and took an appointment. They were quick and fixed the tire in 30 mins.
Great priceTires
Jonathan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Id like to acknowledge Brandon for his superior customer service! He took care of my tire needs with excellent knowledge and empathy for my situation. I was faced with having to replace all four tires, and he resolved my situation quickly, efficiently and gracefully! I am now a customer for life!
Michael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fifth time over five cars using TFT for tire/wheel work and my second time leaving a review for this place because they're worth it. I showed up unannounced for some urgent tire replacements and they had me on the road so damn fast. I returned a week later with what I thought was a puncture in my new tire; nope.…
I went all over town looking for tires. This is the only place I should have went. They had just what I wanted for the price I was willing to pay. Brandon, William and Tommy were absolutely amazing. I bought 4 tires and got an alignment and was out of there before I had time to get bored! Very professional group at this store.
Price assessment: Great price
Services: Tires
Owen Comes1 reviewiTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
I had ordered tires that were wrong for me. Brandon Muir was awesome helping me decide which tires to purchase. He was very informative, knew exactly what I should purchase, and did so with a great personality and humor! If I need anything tires, he will be the one I contact!! Thank you again for making my experience informative and fun!!
Price assessment: Reasonable price
Services: Tires
Austin Howard11 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Highly recommend the place and the people! I went there for a tire puncture, called them and took an appointment. They were quick and fixed the tire in 30 mins.
Price assessment: Great price
Services: Tires
Jonathan brand3 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Id like to acknowledge Brandon for his superior customer service! He took care of my tire needs with excellent knowledge and empathy for my situation. I was faced with having to replace all four tires, and he resolved my situation quickly, efficiently and gracefully! I am now a customer for life!
Michael Bottomley5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Fifth time over five cars using TFT for tire/wheel work and my second time leaving a review for this place because they're worth it. I showed up unannounced for some urgent tire replacements and they had me on the road so damn fast. I returned a week later with what I thought was a puncture in my new tire; nope. Cracked OEM wheel (that I did NOT purchase from TFT); they sealed it best they could as I insisted I wanted to find an OEM replacement. They didn't even charge me for the labor. Who are these people? No really. I think Derryl was the name of one of the fellas. But I met at least four people and each of them was knowledgable, understanding, and dead set on saving me money.
