Flooring contractor · North Wales, PA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★83 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Transcendent Hardwood LLC five stars based on eighty-three reviews, noting that the owner responds to all feedback. Customers frequently praise the company for hardwood installation, refinishing, and repair services, highlighting clear communication, punctuality, and reasonable pricing. The team is described as professional and reliable, with clients often noting the neatness of the work and the quality of the finished floors. No recurring criticisms appear in the provided excerpts, which consist entirely of five-star reviews.
Google rating: 5.0 out of 5 from 83 reviews (100% five-star).
Reviews on this page: 83 Google reviews (71 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 5, 2026.
Service: Floor Refinishing Service serving North Wales, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Transcendent Hardwood LLCFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Transcendent Hardwood LLC: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Transcendent Hardwood LLC: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Transcendent Hardwood LLC: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Transcendent Hardwood LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Transcendent Hardwood LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars83100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
98%praise
Praise18798%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price686%
Reasonable114%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3820%
Would recommend3518%
Staff & attitude3317%
Speed & response2815%
Price & value2614%
Communication1910%
Honesty & trust116%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service on having vinyl flooring installed.”
“I would 100% recommend them to anyone who is looking to have their floors worked on!”
“Their attention to detail and level of professionalism is truly something else.”
“And on top of all that, they wrapped everything up right on time.”
“True to their word, they stuck perfectly to both the budget and the schedule, there were absolutely no hidden fees or unexpected delays.”
“They were a pleasure to work with and great communication from initial contact through end of project.”
“I truly appreciate their insight, honestly and work ethic.”
People customers mention
Kevin23 reviews
Steve17 reviews
Jim4 reviews
Clement3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Transcendent Hardwood LLC for 8 kinds of job. Pick one to see what they paid and said.
Jared7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kevin and Steve are great guys and great at what they do. They have installed an on site finished floor for one of our bedrooms, and two pre finished floors for us. They are some of the hardest workers you will meet, and their work speaks for itself. I feel confident that anyone looking for wood flooring installation is in good hands hiring them.
Great priceWood floor installation
Shiv44Local Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I cannot thank Kevin and Steve enough for their hard work!! They were amazing from start to finish and I could not be happier with the results! As you can see from the before/after photos some of my floors were VERY dark/chipping in some areas and in other rooms the floors were worn down and damaged…I feel like I…
Linda11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had Kevin and Steven replace old hardwood flooring with new hardwood flooring that we love! They also replaced laminate flooring with the same hardwood on our entryway. The work was impeccable and we couldn't be happier with the job. They installed about 700 sq ft of flooring while we were away on vacation. We…
John7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent service on having vinyl flooring installed. They were a pleasure to work with and great communication from initial contact through end of project. Great pricing and prompt service.
Great priceInstall flooring
S2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kevin and Steve did an absolutely fantastic job installing new hardwood floors and refinishing my existing ones. Throughout the entire project, they kept me in the loop every step of the way, always communicating clearly and responding to my questions without missing a beat.
I’m someone who doesn’t feel comfortable…
Great priceWood floor installationStair flooringFloor refinishing
William7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Kevin and his crew at Transcendent Hardwood are the absolute best! Prompt, professional and affordable. They did a fantastic job on my flooring. I can't say enough good things about them.
Kevin and Steve are great guys and great at what they do. They have installed an on site finished floor for one of our bedrooms, and two pre finished floors for us. They are some of the hardest workers you will meet, and their work speaks for itself. I feel confident that anyone looking for wood flooring installation is in good hands hiring them.
Price assessment: Great price
Services: Wood floor installation
Response from the owner · a month ago
Thanks Jared. We’re so grateful you took the time to leave a review. You rock!
Shiv44 ALocal Guide · 42 reviewsiTotal number of Google reviews Shiv44 has written across all businesses on Google Maps, not just this one.
I cannot thank Kevin and Steve enough for their hard work!! They were amazing from start to finish and I could not be happier with the results! As you can see from the before/after photos some of my floors were VERY dark/chipping in some areas and in other rooms the floors were worn down and damaged…I feel like I have a whole new house and a fresh start. I would 100% recommend them to anyone who is looking to have their floors worked on! I truly appreciate their insight, honestly and work ethic. THANK YOU!!!!
Response from the owner · 2 months ago
Thank you so much for the review & pictures!
Brian Greene4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
We had Kevin and Steven replace old hardwood flooring with new hardwood flooring that we love! They also replaced laminate flooring with the same hardwood on our entryway. The work was impeccable and we couldn't be happier with the job. They installed about 700 sq ft of flooring while we were away on vacation. We had no problem letting them work in our home while we were away! They do beautiful work and very reasonably priced. I'd use them again! Thank you for an amazing job! Linda and Rich
Response from the owner · 3 months ago
Thanks Linda & Rich! You guys are phenomenal and such a pleasure to work with
John Pinder7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Excellent service on having vinyl flooring installed. They were a pleasure to work with and great communication from initial contact through end of project. Great pricing and prompt service.
Price assessment: Great price
Services: Install flooring
Response from the owner · 3 months ago
Thanks John! It was nice meeting you :)
S A2 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Kevin and Steve did an absolutely fantastic job installing new hardwood floors and refinishing my existing ones. Throughout the entire project, they kept me in the loop every step of the way, always communicating clearly and responding to my questions without missing a beat.
I’m someone who doesn’t feel comfortable with just anyone in my home, but Kevin and Steve put me completely at ease from day one. Their attention to detail and level of professionalism is truly something else. They didn’t just do the work, they brought genuine expertise to the table, offering thoughtful recommendations and valuable insights that made a real difference in the outcome.
And on top of all that, they wrapped everything up right on time. Couldn’t ask for more!
Thank you so much for taking the time to write this review! We greatly appreciate that you included a photo of the new unfinished wood we installed and sanded to match the rest of your hardwood that we refinished. You have impeccable taste and we loved your color choice!
Charles Brownstein6 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Exceptional Craftsmanship & Outstanding Service!
As a first-time homebuyer, the entire moving process was incredibly overwhelming, especially since we had a razor-thin deadline to get our floors finished before our official move-in date. Transcendent Hardwood LLC completely saved the day.
From the very first phone call, they were incredibly responsive, honest, and communicative. They understood our tight timeline and gave us a clear, transparent estimate. True to their word, they stuck perfectly to both the budget and the schedule, there were absolutely no hidden fees or unexpected delays.
The craftsmanship is quite frankly overwhelming good. Our floors look absolutely stunning, and the attention to detail is unmatched. To top it all off, they genuinely care about their clients; they even offered to come back and do touch-ups after our move-in just in case anything got scuffed by the movers.
If you want a team that combines world-class skill with integrity and amazing customer service, look no further. I cannot recommend them highly enough!
Price assessment: Great price
Services: Wood floor installation
Response from the owner · 4 months ago
Chuck, you’re making us blush. I can’t tell you how grateful I am that you took the time to write such a glowing review. It is very much appreciated and we wish your family the very best in your amazing home
William DeNardo7 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Kevin and his crew at Transcendent Hardwood are the absolute best! Prompt, professional and affordable. They did a fantastic job on my flooring. I can't say enough good things about them.
Response from the owner · 4 months ago
Thanks for the review Bill! It was a joy working with you and Anna
Jennifer Petitt3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We are so happy with our floors and everyone that has seen them has been super impressed too! Kevin was quick, professional, reasonably priced, we are so pleased with the results. I would highly recommend!
