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Tri County Repair

Appliance repair service · Oglesby, IL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%68+20.9Experts Score= 77Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 37 refrigerator repair servicesPosition by Experts Score among all companies we track in this category. · better than 25%
4.7 ★★★★★ 15 Google reviews
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
6.7%1–2★, last 15 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Nov 2025latest review

Tri County Repair at a glance

Google reviewers rate Tri County Repair 4.7 out of 5 based on fifteen reviews, noting that the owner replied to only seven percent of them. Customers frequently cite prompt service, fair pricing, and clear explanations when repairing appliances like washers, dryers, refrigerators, and dishwashers. However, a recurring criticism involves service area limitations, with one caller reporting that the technician refused to travel to their specific location within the stated county and ended the call abruptly.

  • Google rating: 4.7 out of 5 from 15 reviews (93% five-star).
  • Reviews on this page: 15 Google reviews (11 with written comments).
  • Owner responses: the business replied to 7% of reviews.
  • Most recent review: November 18, 2025.
  • Service: Refrigerator Repair Service serving Oglesby, Illinois.

Data from Google, last updated October 26, 2026.

Score profile vs other refrigerator repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction81Reliability68Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 81 (median 89)Reliability: 68 (median 84)Momentum: 100 (median 100)
Tri County RepairRefrigerator Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tri County Repair: 81/100 on this factor. Category median: 89.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tri County Repair: 68/100 on this factor. Category median: 84.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tri County Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–

Bar = this company · dark tick = category median.

Star ratings

15 Google reviews we collected

  • 5 stars1493%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star17%

Praise vs complaints

Phrases our text analysis found in 11 written reviews

  • Praise2696%
  • Complaints14%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude622%
  • Speed & response622%
  • Price & value622%
  • Would recommend519%
  • Honesty & trust27%
  • Quality & results14%
  • Communication14%

What customers talk about

We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He's prompt, fair and honest, and he explains the issues to you and the purpose of the parts needed which is nice to know.”
  • “I appreciate the fast, professional response and the reasonable rates!”
  • “Very reasonably priced and professional workmanship”
  • “I highly recommend calling jack for any appliance issues.”
  • “Felt he was honest and straightforward.”
  • “Excellent work, quick, fair price.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Tri County Repair for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

KillianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Looked at multiple appliances for us. Felt he was honest and straightforward. Appreciated his explanations of what was wrong with everything. Would recommend!

Dryer repairWashing machine repairStove, cooktop & oven repair
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jack is the best. He's saved us hundreds if not more fixing our refrigerator and dryer. He's prompt, fair and honest, and he explains the issues to you and the purpose of the parts needed which is nice to know. It's great to have someone to set your mind at ease that something can be fixed and that you don't just…

SamanthaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jack called me back within an hour. He came out within 4 hours to look at my washer. Inspected and replaced valve on it in under an hour and for a decent price.

Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tri County Repair was recommended to me for some repairs I needed done on my dryer. Within 24 hrs of me speaking to the gentleman- my dryer was up and running! I appreciate the fast, professional response and the reasonable rates!

Dryer repair+ Responsiveness+ Quality+ Professionalism
Kellee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

I called about getting my washer fixed. Says he works in La Salle county. I live in La Salle county, but he states he doesn’t come work in my area. When we offered to pay for his gas he straight up just hung up on my mom.

− Professionalism
Laurie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★

Jack was very Professional, knowledgeable, and extremely nice. He came the same day I called him and repaired my dryer quickly, and at a very reasonable price. I would highly recommend him

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair2$146–$334

Compare with

Customer reviews

4.7 ★★★★★ 15 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kirsten Castelli4 reviewsTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jack fixed our portable dishwasher, and it runs great now!!!

  • Price assessment: Reasonable price
  • Price: $250–300
  • Services: Dishwasher repair
Killian BickettLocal Guide · 23 reviewsTotal number of Google reviews Killian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Looked at multiple appliances for us. Felt he was honest and straightforward. Appreciated his explanations of what was wrong with everything. Would recommend!

  • Services: Dryer repair, Washing machine repair, Stove, cooktop & oven repair
Jeremiah Pike2 reviewsTotal number of Google reviews Jeremiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great & knowledgeable service. Highly recommend.

  • Price assessment: Reasonable price
  • Services: Refrigerator/freezer repair
Mike Domaszewicz3 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jack is the best. He's saved us hundreds if not more fixing our refrigerator and dryer. He's prompt, fair and honest, and he explains the issues to you and the purpose of the parts needed which is nice to know. It's great to have someone to set your mind at ease that something can be fixed and that you don't just need to buy a new machine. I highly recommend calling jack for any appliance issues.

Samantha GerardLocal Guide · 13 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jack called me back within an hour. He came out within 4 hours to look at my washer. Inspected and replaced valve on it in under an hour and for a decent price.

Helen Mlynarski2 reviewsTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great customer service. Very reasonably priced and professional workmanship

Monica Snell5 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tri County Repair was recommended to me for some repairs I needed done on my dryer. Within 24 hrs of me speaking to the gentleman- my dryer was up and running! I appreciate the fast, professional response and the reasonable rates!

  • Positive: Responsiveness, Quality, Professionalism
  • Services: Dryer repair
Kellee Knack3 reviewsTotal number of Google reviews Kellee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called about getting my washer fixed. Says he works in La Salle county. I live in La Salle county, but he states he doesn’t come work in my area. When we offered to pay for his gas he straight up just hung up on my mom.

  • Negative: Professionalism
Response from the owner · 4 years ago

Yes for 36 years we have serviced Lasalle county, but not the entire Lasalle county . now with gas as expensive as it is, we simply can’t afford to drive out of our designated areas. Even offering paying extra for gas doesn’t take into consideration the time required. After explaining it twice that it was too far, we simply did hang up rather then arguing a useless point.

Laurie Bartkus10 reviewsTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jack was very Professional, knowledgeable, and extremely nice. He came the same day I called him and repaired my dryer quickly, and at a very reasonable price. I would highly recommend him

Coleman HigleyLocal Guide · 83 reviewsTotal number of Google reviews Coleman has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work, quick, fair price. I recommend doing business with them.

Tri County Repair on Google Maps →

Business details

  • Address: 849 N 2803rd Rd, North Utica, IL 61373
  • Phone: (815) 667-4078
  • Service area: Oglesby, IL