Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Triangle Pest Control logo

Triangle Pest Control

Pest control service · Chapel Hill, NC · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%80+11.3Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 81 termite control servicesPosition by Experts Score among all companies we track in this category. · better than 53%
4.9 ★★★★★ 961 Google reviews · 24 photos
97%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$66typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (919) 552-1548Request a call backWebsite ↗

Triangle Pest Control at a glance

Google reviewers rate Triangle Pest Control 4.9 out of 5 based on 961 reviews, noting the owner responds to 91% of feedback. Customers frequently praise technicians for punctuality, clear communication, and thorough treatment of lawn and home pests. Recurring criticisms include difficulty canceling service contracts, perceived high pricing, and instances where scheduling conflicts with customer preferences or service scope changes without adequate explanation.

  • Google rating: 4.9 out of 5 from 961 reviews (97% five-star).
  • Reviews on this page: 961 Google reviews (680 with written comments, 1 with photos).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Termite Control Service serving Chapel Hill, North Carolina.

Data from Google, last updated November 2, 2026.

Score profile vs other termite control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

Satisfaction96Reliability94Craft & service88Value80Momentum100Replies to reviews100Satisfaction: 96 (median 92)Reliability: 94 (median 91)Craft & service: 88 (median 97)Value: 80 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 93)
Triangle Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Triangle Pest Control: 96/100 on this factor. Category median: 92.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Triangle Pest Control: 94/100 on this factor. Category median: 91.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Triangle Pest Control: 88/100 on this factor. Category median: 97.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Triangle Pest Control: 80/100 on this factor. Category median: 100.A
80
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Triangle Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Triangle Pest Control: 100/100 on this factor. Category median: 93.A
100

Bar = this company · dark tick = category median.

Star ratings

961 Google reviews we collected

  • 5 stars93397%
  • 4 stars141%
  • 3 stars20%
  • 2 stars40%
  • 1 star81%

Praise vs complaints

Phrases our text analysis found in 680 written reviews

  • Praise1,08899%
  • Complaints91%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2123%
  • Reasonable6469%
  • Overpriced33%
  • Not sure55%
$66-28% vs typical termite control services

Middle half of what 50 customers paid ($50–$99) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude39336%
  • Quality & results27125%
  • Speed & response22420%
  • Communication969%
  • Would recommend767%
  • Honesty & trust202%
  • Price & value172%

What customers talk about

We read 680 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He is very professional and knowledgeable; caring that he does the job well.”
    “Rude and assuming.”
  • “I like that he was thorough and fast cuz I work from home.”
    “I have been a customer of Triangle Pest for years but needed to change after postponed appointments and terrible customer service.”
  • “He didn't disturb anything and got his work done quickly and with no mess !”
  • “He’s always respectful and communicates well with when he will arrive as well as what work is completed.”
  • “Personally, I have found that Cody goes above and beyond so highly recommend requesting him.”
  • “Great service, reliable and always provide timely support.”
  • “I highly recommend this company if you are looking for a stellar service at a very affordable price.”
    “If that is the case, then it seems a reduction of fee should be in order.”

People customers mention

  • Kyle 20 reviews
  • Cody 18 reviews
  • Kevin 18 reviews
  • Aaron 16 reviews
  • Cary 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Triangle Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

betsy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Chris did a great job. He is very professional and knowledgeable; caring that he does the job well.

Paid $40–60Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bryant did an exceptional job to ensure my property was well covered with product, taking great care of shrubs, flowers, as he always does. He listens to any concerns and responds to any change/additional work that might need to be done.

Paid $100–120Reasonable priceMosquito extermination
Irene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Daniel was great with the service he provided us. He took care of giving the information necessary and kept me informed.

Paid $60–80Reasonable priceMosquito extermination
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cody, was timely, efficient, courteous, knowledgeable, professional & personable.

Paid $140–160Great priceHome inspectionGeneral pest inspectionBug & insect extermination
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service. Very professional service. Called before they came so I was home.

Paid $60–80Reasonable priceMosquito exterminationBug & insect extermination
RobinLocal Guide · 517 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have been using Triangle Pest control for over a year. Great service, reliable and always provide timely support. We had an incident where ants came back and they took care of it immediately at no cost. Highly recommend! Derek is great!

Paid $80–100Great priceHome inspectionMosquito exterminationAnt extermination

Jobs customers hired them for

JobReviewsCategory typical
Home inspection47$56–$144
General pest inspection36$50–$106
Bug & insect extermination21$56–$108
Termite inspection15$121–$282
Mosquito extermination15$58–$113
Ant extermination13$61–$161
Hornet & wasp extermination11$58–$156
Rodent extermination9$68–$323

Compare with

Photos

Customer reviews

4.9 ★★★★★ 961 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ondrea Burton1 reviewTotal number of Google reviews Ondrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He was great and very professional

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Termite inspection
  • Pest type: Termites
Response from the owner · 15 hours ago

Ondrea, thank you for the five-star rating. We are glad he was professional and made a positive impression. We appreciate you sharing your feedback and are here if you need us again.

betsy riggan2 reviewsTotal number of Google reviews betsy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris did a great job. He is very professional and knowledgeable; caring that he does the job well.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Rodent extermination, General pest inspection, Bug & insect extermination
  • Pest type: Rodents, Spiders, Other
Response from the owner · a day ago

Betsy, thanks for the great review. We are glad Chris's expertise and careful approach met your expectations. We will pass your kind words along to him. We appreciate your trust and the five-star rating.

Becky BinneyLocal Guide · 23 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was not there but sure he did a good job

  • Price assessment: Not sure
  • Price: $180–200
  • Services: Home inspection
  • Pest type: Ants
T McConnellLocal Guide · 16 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim was great. I like that he was thorough and fast cuz I work from home. Thanks for making it easy Tim.

Response from the owner · Edited 2 days ago

Thank you for the wonderful feedback! It’s great to hear that Tim provided you with thorough and efficient service, especially while you’re working from home. We appreciate your kind words and hope you have a fantastic day!

Cory Castille8 reviewsTotal number of Google reviews Cory has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim was phenomenal. Quick, easy, and very educational

Response from the owner · 3 days ago

Thank you, Cory, we are delighted Tim made the visit quick, easy and educational. Your feedback means a lot and we will share it with our team. We look forward to assisting you again.

Carolyn Terrell-Alston6 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim was professional and personable. Great job.

  • Services: Service not listed
Response from the owner · 2 days ago

Thank you for your wonderful review! We're glad to hear that Tim made such a positive impression with his professionalism and personable approach. It's great to know you were pleased with the service. Your feedback is appreciated!

Heath Flinn5 reviewsTotal number of Google reviews Heath has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle contacted me before getting to my house and informed me of the work being done. He was on site moments later and did as he said. I requested an area to focus on amd told me no problem. He didn't disturb anything and got his work done quickly and with no mess ! Thank you triangle pest control.

  • Price assessment: Great price
  • Services: Home inspection
  • Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · Edited 2 days ago

Thank you for your wonderful feedback! It's great to hear that Kyle provided clear communication and focused on your specific needs while maintaining a clean work environment. We appreciate you taking the time to share your experience with us!

Roger Naylor9 reviewsTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always congenial and takes pride in his job! Very thorough.

  • Services: Home inspection, Hornet & wasp extermination, General pest inspection
Response from the owner · Edited 3 days ago

Thank you for your kind words, Roger! It’s wonderful to hear that you had a positive experience and appreciated the thoroughness and dedication to service. We truly value your feedback!

Mary Healey-Sedutto8 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle-as always- was on time, polite. Efficient and concerned about my issues and my satisfaction. High marks to Kyle!!

Response from the owner · Edited 3 days ago

Thank you for the wonderful feedback! It's great to hear that Kyle provided you with timely and attentive service. We appreciate you recognizing his efforts and are glad you had a positive experience. Your satisfaction means a lot to us!

Johnny Sousa6 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ronald is great. Thanks!

Response from the owner · 3 days ago

Thank you for the wonderful feedback! We're glad to hear you had a great experience with Ronald. Your support means a lot to us!

Triangle Pest Control on Google Maps →

Business details