Medical clinic · Carbondale, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%91+25.7Replies to reviews 8%26+2.1Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 18 cryotherapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★130 Google reviews · 13 photos
98%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the clinic 4.9 out of 5 based on 130 reviews, with the owner responding to 37 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and efficient, noting that providers take time to explain test results and treatment plans without rushing. Services include bloodwork, hormone replacement therapy, and IV treatments, which many describe as convenient and helpful for managing health issues. One common criticism involves pricing, with a low-star review claiming the clinic marks up certain medications significantly compared to other providers.
Google rating: 4.9 out of 5 from 130 reviews (98% five-star).
Reviews on this page: 131 Google reviews (103 with written comments).
Owner responses: the business replied to 37% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
True Test MarionCryotherapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Test Marion: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Test Marion: 91/100 on this factor. Category median: 80.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Test Marion: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Test Marion: 26/100 on this factor. Category median: 52.D
26
Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
4.9of 5
5 stars12898%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
98%praise
Praise14398%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6041%
Would recommend3222%
Quality & results1712%
Speed & response1510%
Honesty & trust96%
Communication75%
Price & value64%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is always friendly and really get in depth on how to address the struggles you are feeling with your body during your every day tasks.”
“Best staff you could ask for, everyone there always makes you feel welcome & they have your best health in mind every time, highly recommend TrueTest of Marion”
“), but rather than feeling rushed or dismissed, they took the time to answer each one patiently and thoroughly.”
“The front desk, Tamica, is quick and takes great care of me.”
“The office is clean and inviting and everyone seems genuinely happy to be there.”
“They know their stuff, and they take the time to explain what's going on and why they're recommending what they recommend.”
“Its 100% worth it and you'll feel ten years younger”
People customers mention
Man4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDannyLocal Guide · 122 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I've had nothing but awesome experiences with TrueTest in Marion, Illinois! Every visit has been quick, easy, and efficient. They always make sure I get exactly what I need without any unnecessary hassle or long wait times. The service has consistently been excellent, and I truly appreciate how smooth and convenient they make the entire process.
JJoshLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Bloodwork is a great sell for me. They go over all of it and describe more than normal so you understand why and how.
The front desk, Tamica, is quick and takes great care of me. All of them do of course. Blood draw is precise, easy billing and comfy sitting. Great place overall, recommend.
JJaredLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Staff is always friendly and really get in depth on how to address the struggles you are feeling with your body during your every day tasks.
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Best staff you could ask for, everyone there always makes you feel welcome & they have your best health in mind every time, highly recommend TrueTest of Marion
BBrianLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great place to do business. Super easy, they make you feel great. Everyone should have their numbers checked and see how they can improve your life.
CChris2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely awesome service, people and care!!
Very professional with perfect candor and empathy connected to whatever it is you are wanting to do to improve your life!
Highly recommend!!!
I've had nothing but awesome experiences with TrueTest in Marion, Illinois! Every visit has been quick, easy, and efficient. They always make sure I get exactly what I need without any unnecessary hassle or long wait times. The service has consistently been excellent, and I truly appreciate how smooth and convenient they make the entire process.
Response from the owner · a week ago
We’re so glad to hear that every visit to TrueTest in Marion has been smooth, efficient, and hassle-free. Our team works hard to make the entire process as convenient as possible while making sure you get the care and support you need. We truly appreciate your continued trust and kind words, Danny!
A
Anthony BartonLocal Guide · 40 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Super convenient and the staff is fantastic I have zero complaints
Response from the owner · a week ago
We’re so glad to hear you’ve had a convenient and positive experience with our team. Your kind words mean a lot to us, and we truly appreciate your support, Anthony!
J
Josh KeithLocal Guide · 13 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Bloodwork is a great sell for me. They go over all of it and describe more than normal so you understand why and how.
The front desk, Tamica, is quick and takes great care of me. All of them do of course. Blood draw is precise, easy billing and comfy sitting. Great place overall, recommend.
Response from the owner · 2 weeks ago
We’re glad to hear you’ve had such a smooth and informative experience with our team. Taking the time to explain bloodwork clearly and make every step comfortable is important to us. Tamica and the rest of the staff will appreciate your kind words. Thank you, Josh for the recommendation!
J
Jared MegleoLocal Guide · 33 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Staff is always friendly and really get in depth on how to address the struggles you are feeling with your body during your every day tasks.
Response from the owner · 2 weeks ago
We’re glad to hear our team has been friendly, thorough, and attentive to what you’re experiencing day to day. Taking the time to understand your concerns and explain the best path forward is an important part of the care we provide. We truly appreciate your feedback and support, Jared!
D
Drew Walsh8 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
The providers are the real reason I've stayed. They know their stuff, and they take the time to explain what's going on and why they're recommending what they recommend. You never feel rushed or talked down to, and you walk out actually understanding your plan. In a field where a lot of places just push the same protocol on everybody, that matters.
Their referral system is another thing they do right. I've sent a lot of people their way over the years, and every one of them has been taken care of the same way I have. The feedback I get back is always good, and I've watched people I referred get real results. I don't send people somewhere unless I'm confident in it, and I've never once second-guessed sending someone to True Test.
If you're in Southern Illinois or anywhere in the Midwest and you're thinking about HRT, peptides, or getting your hormones dialed in, book a consult. In my experience they're the best in the region at what they do, and it isn't close.
Response from the owner · 3 weeks ago
We really appreciate you sharing such a thoughtful review and for trusting True Test enough to recommend us to others. Our providers believe that great care starts with listening, explaining the “why” behind each recommendation, and creating a plan based on the individual—not a one-size-fits-all approach.
It means a great deal to hear that both you and the people you’ve referred have consistently had positive experiences and meaningful results. We’re grateful for your continued confidence in our team and for recommending True Test to those considering HRT, peptide therapy, and hormone optimization. Thank you for being part of the True Test community!
J
John Winters1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Best staff you could ask for, everyone there always makes you feel welcome & they have your best health in mind every time, highly recommend TrueTest of Marion
Response from the owner · 3 weeks ago
We’re so glad to hear that our Marion team consistently makes you feel welcome and cared for. Your health and well-being are always our priority, and it means a lot to know that comes through in every visit. We truly appreciate your recommendation and your support of TrueTest of Marion, John!
B
Brian McHughLocal Guide · 13 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Great place to do business. Super easy, they make you feel great. Everyone should have their numbers checked and see how they can improve your life.
Response from the owner · 3 weeks ago
We’re glad to hear you’ve had such an easy and positive experience with our team. Helping people better understand their numbers and explore ways to improve how they feel is exactly what we aim for. We really appreciate your recommendation and support, Brian!
C
Chris Benash2 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Absolutely awesome service, people and care!!
Very professional with perfect candor and empathy connected to whatever it is you are wanting to do to improve your life!
Highly recommend!!!
Response from the owner · 3 weeks ago
We’re so glad to hear you had such a positive experience with our team and care. Providing professional, honest guidance with empathy and a personal approach is always our goal. We truly appreciate your recommendation and your trust in us, Chris!
T
Tim Husch1 reviewiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
From the receptionist to the treatment. Everyone makes you feel very comfortable. And I feel like I have my energy back. Thanks so Much True Test.
Tim Husch
Response from the owner · 3 weeks ago
Tim, we’re so glad to hear that our team made you feel comfortable from the moment you walked in through your treatment. It’s especially great to know you’re feeling your energy come back. We truly appreciate your kind words and your trust in True Test, Tim!
M
Maggie Maggie5 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
I highly recommend True Test in Marion; one stop shop for hormone replacement therapy. They do all the testing, review results and recommend treatments. I like how they regularly check the progress and optimize results. They stay on top of things so I don't have to remember! Flexible, timely, no nonsense approach. I feel like I am consistently getting what I need👍
Response from the owner · 3 weeks ago
We’re glad to hear you’ve had such a smooth and consistent experience with True Test in Marion. Our goal is to make hormone replacement therapy as straightforward as possible, from testing and reviewing results to ongoing monitoring and treatment adjustments. We really appreciate your recommendation and are happy to know you feel supported every step of the way!
