Lawn care service · Baldwin, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty78−2.2Momentum penalty85−1.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 27 sod installation servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★233 Google reviews · 23 photos
94%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Trutco 4.8 out of 5 based on 233 reviews, with the owner responding to 73 percent of them. Customers frequently praise the company for punctual monthly treatments, thorough application of fertilizers and pest control, and clear communication regarding lawn health and specific grass types like Saint Augustine. Recurring themes include professional staff who explain services and address concerns, as well as noticeable improvements in lawn appearance over time. A common criticism in low-star reviews involves price increases without sufficient notice, while others cite inconsistent service quality, incomplete treatments, or refusal to handle one-time jobs and specific weed issues.
Google rating: 4.8 out of 5 from 233 reviews (94% five-star).
Reviews on this page: 233 Google reviews (200 with written comments, 11 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: September 27, 2026.
Service: Sod Installation Service serving Baldwin, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other sod installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
TrutcoSod Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trutco: 77/100 on this factor. Category median: 81.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trutco: 58/100 on this factor. Category median: 73.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Trutco: 78/100 on this factor. Category median: 80.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trutco: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trutco: 85/100 on this factor. Category median: 100.A
85
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Trutco: 98/100 on this factor. Category median: 93.A
98
Bar = this company · dark tick = category median.
Star ratings
233 Google reviews we collected
4.8of 5
5 stars21894%
4 stars31%
3 stars00%
2 stars10%
1 star115%
Praise vs complaints
Phrases our text analysis found in 200 written reviews
98%praise
Praise29298%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price729%
Reasonable1667%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9331%
Quality & results6522%
Would recommend4314%
Speed & response3411%
Communication269%
Price & value269%
Honesty & trust124%
What customers talk about
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Here's a shout out to Craig and Waylon for caring for our lawn and April in the front office for great work!”
“Our Tech Erick, does a thorough job with the application and treatment each month and the results show (see photos).”
“Horrible customer service skills.”
“I highly recommend Trutco to anyone looking for quality lawn care and exceptional customer service.”
“This service used to be 5 stars but I'm not overly sure what changed.”
“…est but their professional knowledge and courtesy are outstanding in promptly coming out to our lawn if there is a problem, analyzing the problem, and…”
“He took time to explain the cause and cure (drought distress) and showed me where our sprinkler system needed adjustment.”
“Great lawn care service and very responsive as well as reasonable with price.”
“Integrity is the hardest thing to find in a lawn care company - Trutco has it.”
People customers mention
Erick10 reviews
Joe10 reviews
Augustine6 reviews
Craig6 reviews
James6 reviews
Eric5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Trutco for 6 kinds of job. Pick one to see what they paid and said.
RRobert9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used Trutco for over a year and they are simply the best in Jacksonville and other places I have lived. I have lived in Jacksonville for over 13 years and have used four other lawn services with much less satisfaction. Saint Augustine grass is very tricky and a little finnicky but the most common in our area.…
Lawn mowing & maintenanceWeed controlLawn pest control
EedLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I like Erik to service my lawn everytime, his great person he doesn't cut corners, he does his job well.
CCarrison3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great lawn care service and very responsive as well as reasonable with price. They installed some new sod and come out once a week to maintain it and I can’t be happier with their service.
Great priceSod installationLawn mowing & maintenance
CChuckLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have been with Neal and April for 8 years now. Never EVER any push back if something needs to be for a retreatment. Their guys are terrific. Highly recommend them. We live in Nocatee.
Reasonable priceWeed controlLawn pest control
AAlex3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We have been with Trutco for about 16 months now, and we are very happy with the way our lawn looks. Before Trutco, we had a section of our yard that was just lifeless. We added sod, and it just didn't take. We added sod again, only this time with the support of Trutco's services and the yard overall has never…
Great priceWeed controlLawn pest control
JJennifer1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Erick came by and serviced my yard. He did an outstanding job. I would recommend him to everyone. He deserve a RAISE. Thank you Erick and the Trutco team You are the Best.
I have used Trutco for over a year and they are simply the best in Jacksonville and other places I have lived. I have lived in Jacksonville for over 13 years and have used four other lawn services with much less satisfaction. Saint Augustine grass is very tricky and a little finnicky but the most common in our area. Here's a shout out to Craig and Waylon for caring for our lawn and April in the front office for great work! Their service is not only the best but their professional knowledge and courtesy are outstanding in promptly coming out to our lawn if there is a problem, analyzing the problem, and recommending the best course of action. Other homeowners would be well-served to consult with Trutco if they are considering a lawn service.
Services: Lawn mowing & maintenance, Weed control, Lawn pest control
E
ed mateoLocal Guide · 68 reviewsiTotal number of Google reviews ed has written across all businesses on Google Maps, not just this one.
Great lawn care service and very responsive as well as reasonable with price. They installed some new sod and come out once a week to maintain it and I can’t be happier with their service.
We have been with Neal and April for 8 years now. Never EVER any push back if something needs to be for a retreatment. Their guys are terrific. Highly recommend them. We live in Nocatee.
Price assessment: Reasonable price
Services: Weed control, Lawn pest control
Response from the owner · a month ago
Thank you!
A
Alex Reed3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
We have been with Trutco for about 16 months now, and we are very happy with the way our lawn looks. Before Trutco, we had a section of our yard that was just lifeless. We added sod, and it just didn't take. We added sod again, only this time with the support of Trutco's services and the yard overall has never looked better. Our Tech Erick, does a thorough job with the application and treatment each month and the results show (see photos). The tips on watering and the length to cut the grass, has also helped as well. The price is also very reasonable, and well worth it. See the before and after photos of failed sod without Trutco services with the second round of sod with Trutco services.
Price assessment: Great price
Services: Weed control, Lawn pest control
Response from the owner · a month ago
Thank you!
J
Jennifer Weigl1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Erick came by and serviced my yard. He did an outstanding job. I would recommend him to everyone. He deserve a RAISE. Thank you Erick and the Trutco team You are the Best.
Response from the owner · 3 months ago
Thank you!
J
Jim Mousa2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I've had Trutco take care of my lawn, and they have done an outstanding job. I've used several lawn care companies in the past, but this is by far the best my yard has ever looked. The technicians are knowledgeable, professional, and take pride in their work. The office staff, April and Neil, are friendly, helpful, and a pleasure to work with. I highly recommend Trutco to anyone looking for quality lawn care and exceptional customer service.
Response from the owner · 3 months ago
Thank you for taking the time to review and take a pic!
S
Skip Normand6 reviewsiTotal number of Google reviews Skip has written across all businesses on Google Maps, not just this one.
We've had Trutco for over ten years. They hire great people and provide them with top notch training. Craig, one of their supervisors stopped by at our request to evaluate dark patches in our front and back yards. He took time to explain the cause and cure (drought distress) and showed me where our sprinkler system needed adjustment. We love Trutco and encourage anyone looking for a fantastic lawn care company to call Trutco!
Response from the owner · 3 months ago
Thank you!
C
Carlee Lindstrom4 reviewsiTotal number of Google reviews Carlee has written across all businesses on Google Maps, not just this one.
They keep increasing prices without ample notice. Canceling service today.
Response from the owner · 3 months ago
We understand that price increases are never welcome. As operating costs have continued to rise, we had not raised our prices since July of 2024. We made the difficult decision to raise the cost of your lawn treatments to $64 per service effective July 2026. We provided advance notice of this change during your May and June service visits. We appreciate the opportunity to have served you and wish you the best going forward.
