Auto repair shop · Avondale, AZ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty36−6.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 80 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★353 Google reviews · 23 photos
92%five-star reviews
4.48★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for thorough inspections, clear communication, and fair pricing on services like oil changes and diagnostics. Recurring themes highlight professional staff, clean facilities, and timely service for European vehicles. However, low-star reviews consistently criticize the mandatory diagnostic fees, alleging that these charges were applied for services already known or for repairs that did not resolve the primary issue.
Google rating: 4.8 out of 5 from 353 reviews (92% five-star).
Reviews on this page: 353 Google reviews (266 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Oil Change Service serving Avondale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Ultimate European RepairOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ultimate European Repair: 73/100 on this factor. Category median: 83.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ultimate European Repair: 60/100 on this factor. Category median: 77.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ultimate European Repair: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ultimate European Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ultimate European Repair: 36/100 on this factor. Category median: 100.D
36
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ultimate European Repair: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
353 Google reviews we collected
4.8of 5
5 stars32692%
4 stars165%
3 stars21%
2 stars21%
1 star72%
Praise vs complaints
Phrases our text analysis found in 266 written reviews
97%praise
Praise50797%
Complaints143%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price517%
Reasonable2377%
Overpriced13%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10119%
Quality & results8917%
Price & value8316%
Honesty & trust7214%
Would recommend6613%
Speed & response6112%
Communication499%
What customers talk about
We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shout out to Xander, who was professional, personable, informative and very knowledgeable.”
“The manager Tatiana is rude on the phone and does not have good customer service.”
“Had a thorough printed report and discussed the importance of repairing the identified parts.”
“Awful experience.”
“Fair price if you don’t have the means to wrench at home.”
“Save yourself the rip off.”
“Ultimate European, a business of Integrity, trust, reliability, all the things you expect from a business and I’m so happy I found them.”
“I highly highly recommend this shop to take your European models to.”
“Friendly and helpful service had service done in a timely manner”
“I appreciate the communication and accommodation for my specific situation.”
People customers mention
Andrew41 reviews
Phoenix7 reviews
Audi6 reviews
Mercedes5 reviews
Tatiana4 reviews
Heidi4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ultimate European Repair for 8 kinds of job. Pick one to see what they paid and said.
PpaulLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Did a full inspection on my vehicle. Had a thorough printed report and discussed the importance of repairing the identified parts.
Vehicle Inspection
JJorge7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great Customer service and quality of work. Will definitely be taking my car again either for repair or maintenance
CCraig4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fair price if you don’t have the means to wrench at home. Took my Audi in for an oil change and they did a complimentary inspection for free. This is my go to indie shop and it’s close to home. Thank you!
Reasonable priceVehicle InspectionOil change
XXavier4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Thank you to the team for helping me get a good start with my newly purchased used vehicle. Shout out to Xander, who was professional, personable, informative and very knowledgeable. The experience was more personal than a dealer or other shops I have been to. I appreciate the communication and accommodation for my…
Vehicle InspectionAuto maintenanceOil change
MMarc4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ultimate European, a business of Integrity, trust, reliability, all the things you expect from a business and I’m so happy I found them.
Thanks, Andrew and all of your staff.
JJasonLocal Guide · 103 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This shop is so well organized and a well oiled machine. Andrew Durkin (owner) and Tatiana (service manager) and Xander (service scheduler) are incredible individuals who truly care about taken care of their customers. The shop, restroom, and waiting area are clean, welcoming and pleasant. I highly highly recommend…
Did a full inspection on my vehicle. Had a thorough printed report and discussed the importance of repairing the identified parts.
Services: Vehicle Inspection
Response from the owner · a month ago
Thank you paul for taking the time to leave a review! Giving you a thorough report and communicating on clear terms so you can make good decisions with your car is something we work hard for and pride ourselves on. We look forward to seeing you again!
J
Jorge Alapisco7 reviewsiTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Great Customer service and quality of work. Will definitely be taking my car again either for repair or maintenance
Response from the owner · a week ago
Thank you Jorge for taking the time to leave a review! We're glad the quality of the work and the service earned your trust to bring your car back for whatever it needs. This means alot to the team here. We look forward to seeing you again!
C
Craig Nason4 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Fair price if you don’t have the means to wrench at home. Took my Audi in for an oil change and they did a complimentary inspection for free. This is my go to indie shop and it’s close to home. Thank you!
Price assessment: Reasonable price
Services: Vehicle Inspection, Oil change
Response from the owner · 2 weeks ago
Thank you Craig for taking the time to leave a review! We're glad we could take great care of your Audi with the oil change and complimentary inspection. Being your go to indie shop close to home means alot to the team here. We look forward to continuing to maintain your Audi!
X
Xavier Ybarra4 reviewsiTotal number of Google reviews Xavier has written across all businesses on Google Maps, not just this one.
Thank you to the team for helping me get a good start with my newly purchased used vehicle. Shout out to Xander, who was professional, personable, informative and very knowledgeable. The experience was more personal than a dealer or other shops I have been to. I appreciate the communication and accommodation for my specific situation. Thank you Tatiana as well for your courtesy and professionalism. I will definitely be back when needed.
Services: Vehicle Inspection, Auto maintenance, Oil change
Response from the owner · 3 weeks ago
Thank you Xavier for taking the time to leave a review! We're glad to hear Xander took such great care of you and made the experience more personal than a dealer. We appreciate the shout out to Tatiana as well. We look forward to seeing you again!
M
Marc Owens4 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Ultimate European, a business of Integrity, trust, reliability, all the things you expect from a business and I’m so happy I found them.
Thanks, Andrew and all of your staff.
Response from the owner · 4 weeks ago
Thank you Marc for taking the time to leave a review! Integrity, trust and reliability are exactly what we work hard to earn with every vehicle that comes through our doors. We're so glad you found us. This review means more than you know!
J
Jason R WolfLocal Guide · 103 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
This shop is so well organized and a well oiled machine. Andrew Durkin (owner) and Tatiana (service manager) and Xander (service scheduler) are incredible individuals who truly care about taken care of their customers. The shop, restroom, and waiting area are clean, welcoming and pleasant. I highly highly recommend this shop to take your European models to. Lastly, the integrity and honest professionalism of what they recommend sets the customer at ease. Thank you Tatiana, Xander and Andrew for awesome service!!!
Response from the owner · 3 years ago
Thank you so much Jason! We look forward to continuing to take great care of you and your BMW 530e for all of its services!
A
Andy Kay3 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Wish I could give 0 stars. Totalled my baby (2007 BMW 328i) on a test drive, and then asked me to pay for the service before they would release it to the insurance company. Owned the car for 10 years with impeccable maintenance. RIP Sheila
Edit 9/22/26 - Emailed the owner per their instructions in the reply to this review on Tuesday, September 15, 2026 10:42 AM. Have not recieved a response.
Price assessment: Overpriced
Services: A/C installation & repair
Response from the owner · a month ago
Hi Andy, I'm truly sorry about your 328i and I understand how much that car meant to you. I'd like the opportunity to speak with you directly about what happened and work toward making this right. [email protected]
B
Brian Pena7 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Thank you for leaving a review Brian! We're glad to hear the team was knowledgeable and helpful. Communicating on clear terms and taking the "car talk" out of it is something we pride ourselves on. We look forward to seeing you again!
M
Marky Lynn5 reviewsiTotal number of Google reviews Marky has written across all businesses on Google Maps, not just this one.
Friendly and helpful service had service done in a timely manner
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you Marky for taking the time to leave a review! We're glad we could take great care of you and get the work done in a timely manner without cutting corners. This means alot to the team here. We look forward to seeing you again!
B
Bonnie Cockriel13 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Purchased a vehicle, broke down in 20 min.
Helped with detection, needs new motor.
Services: Auto engine diagnostic
Response from the owner · a month ago
Thank you Bonnie for taking the time to leave a review! We're glad we could help pinpoint exactly what was going on and get you a clear answer that the motor is what needs attention. Diagnosing it right so you can make a good decision on your next step is exactly what we're here for. We look forward to helping you get back on the road!
