BED BUG EXTERMINATORS · METHUEN, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%19+2.9Craft & service 20%37+7.4Value 10%16+1.6Momentum 8%84+6.7Track record 7%57+4Accountability 5%78+3.9Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%19+2.9Craft & service 20%37+7.4Value 10%16+1.6Momentum 8%84+6.7Track record 7%57+4Accountability 5%78+3.9Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCOREUltra Safe Pest Management
Better than 10% of bed bug exterminators · #26 of 29
4.7★118 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
83%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Recent priced reviews
★★★★★ Nicole · a year ago
I always receive the best care from Ultra Safe Pest Management! They are quick to address my issues, keep my home pest free, and offer helpful advice.
Paid $200+Reasonable priceHornet & wasp extermination
vs category
Blue = Ultra, grey = bed bug exterminators average
Rating over time
Price
$282+194% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Great price 20%Reasonable 60%Overpriced 0%Not sure 20%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%19+2.9Craft & service 20%37+7.4Value 10%16+1.6Momentum 8%84+6.7Track record 7%57+4Accountability 5%78+3.9Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
16
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
19
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
37
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
16
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
84
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
57
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+26 / −0
Professionalism
+27 / −1
Responsiveness
+27 / −0
Punctuality
+24 / −0
Value
+17 / −1
