Pest control service · Methuen, MA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%59+20.7Reliability 15%44+6.6Craft & service 20%55+11Value 10%16+1.6Momentum 8%87+7Track record 7%46+3.2Accountability 5%70+3.5Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 17%
4.7★★★★★118 Google reviews · 22 photos
87%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of reviews from the last 24 months that gave 1 or 2 stars.
87%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's punctuality, professional communication, and transparent pricing for services including pest inspections, wildlife removal, and gutter cleaning. Technicians are often described as knowledgeable and thorough in explaining treatment options. However, some reviewers criticize instances of missed appointments, delayed reporting, and high costs without effective long-term solutions for recurring infestations.
Google rating: 4.7 out of 5 from 118 reviews (87% five-star).
Reviews on this page: 118 Google reviews (91 with written comments, 2 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 3, 2026.
Service: Bed Bug Exterminator serving Methuen, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other bed bug exterminators
Percentile per factor (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
Ultra Safe Pest ManagementBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Ultra Safe Pest Management is better than 59% of bed bug exterminators. Category median: 80.C
59
ReliabilityiReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Ultra Safe Pest Management is better than 44% of bed bug exterminators. Category median: 78.C
44
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Ultra Safe Pest Management is better than 55% of bed bug exterminators. Category median: 73.C
55
ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Ultra Safe Pest Management is better than 16% of bed bug exterminators. Category median: 50.F
16
MomentumiMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Ultra Safe Pest Management is better than 87% of bed bug exterminators. Category median: 50.A
87
Track recordiTrack record · 7% of the scoreReview volume and years with reviews.Ultra Safe Pest Management is better than 46% of bed bug exterminators. Category median: 50.C
46
AccountabilityiAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Ultra Safe Pest Management is better than 70% of bed bug exterminators. Category median: 50.B
70
Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
4.7of 5
5 stars10387%
4 stars98%
3 stars00%
2 stars33%
1 star33%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
96%praise
Praise15596%
Complaints64%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable360%
Overpriced00%
Not sure120%
$282+160% vs typical bed bug exterminators
Middle half of what 4 customers paid ($210–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4729%
Speed & response3522%
Quality & results2817%
Would recommend2516%
Communication138%
Price & value85%
Honesty & trust53%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable, professional, and efficient — he always makes us feel better and more comfortable after his visits.”
“Once signed, an appointment date was quickly arranged.”
“Eric came out and was very knowledgable and thorough.”
“I would recommend Ultra Safe Pest Management for their services without hesitation.”
“…an inspection fee of $250, before they even discuss what work they would recommend.…”
“Mike and James arrived promptly on their scheduled dates during the week, and answered all of my questions.”
“Reasonably priced.”
“Though your findings were negative you still quoted treatment prices.”
“Ultra Safe was very prompt and up front about my Wasp issue within my home.”
People customers mention
Eric4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ultra Safe Pest Management for 8 kinds of job. Pick one to see what they paid and said.
NicoleLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I always receive the best care from Ultra Safe Pest Management! They are quick to address my issues, keep my home pest free, and offer helpful advice.
Paid $200+Reasonable priceHornet & wasp extermination
Thank you for your review, Sassan! We're glad to hear that you found our service prompt and professional. We look forward to seeing you again! Thank you for choosing A1 Exterminators now part of Ned's Home! Have a wonderful day!
J ALocal Guide · 22 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
John B is the best! Knowledgeable, professional, and efficient — he always makes us feel better and more comfortable after his visits. We have seen such a noticeable improvement in our pest issues since we started working with John. Highly recommend him!
Services: Rodent extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents
Response from the owner · 3 weeks ago
Thank you for your review! It’s great to hear that John has made such a positive impact during his visits. We appreciate your recommendation and are glad to know you’ve seen noticeable improvements. Your comfort and satisfaction are important to us! Thank you for choosing A1 Exterminators now part of Ned's Home!
James Bonanno4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I would recommend Ultra Safe Pest Management for their services without hesitation. From first contact, a contract was outlined expeditiously and sent electronically. Once signed, an appointment date was quickly arranged. Mike and James arrived promptly on their scheduled dates during the week, and answered all of my questions. They were both very knowledgeable and informative, and were successful in removing the pests that were causing damage to my roof. I was completely satisfied with my experience with Ultra Safe Pest Management.
Response from the owner · a year ago
Thank you immensely for recommending us! We're thrilled Mike and James provided knowledgeable service and successfully resolved your pest issue.
Paul Demers10 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Always professional and accurate with their assessments. Great job.
Price assessment: Reasonable price
Price: $200+
Services: General pest inspection
Response from the owner · Edited a year ago
Hi Paul-
Thanks very much for the positive review. Please let us know if you have any additional questions or concerns.
All our best,
Dan & the UItra Safe Pest Team
Nicole McCrystalLocal Guide · 20 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
The woman who came, arrived late. We paid $395 and she didn't figure out where the problem was coming from. She only identified that our outside problem was carpenter ants and that our contract with Terminex was indeed keeping Termites out of our property. We have a very bad moth and gnat problem which I have myself been treating with sticky traps and they are catching hundreds of them but not eliminating them. The inspector did not identify exactly where the problem was coming from - just that they looked like clothing moths and food moths, and plant gnats. She didn't think they were drain gnats but I'm not sure she knew. I was very disappointed in her visit.
She observed and commented on what I already observed and knew.
Lauri Wolff
Response from the owner · a year ago
Hello Lauri please contact us at (866) 472-5858 to discuss this further.
Eric Dube8 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Ultra Safe Pest Management provided the service I needed when many of its competitors would/could not. Ultra Safe was easy to work with and picked up the items on schedule. I would use Ultra Safe again.
Response from the owner · a year ago
Hi, Eric. We appreciate the kind words and are glad we could provide you with a positive experience!
Marianne Round1 reviewiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
The men who cleaned the gutters were very good. I was glad to see they were dressed with protective gear including helmets. They did a good job told me the gutters covers were not effective which I should have known.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Hi, Marianne. Your feedback is highly appreciated. Thank you for the review!
Rona Fischman3 reviewsiTotal number of Google reviews Rona has written across all businesses on Google Maps, not just this one.
Ultra Safe are my go-to exterminators. I first hired them to evict some squirrels. Then to monitor for carpenter ants. They are careful and don't add poison that is not needed.
Response from the owner · a year ago
Hi, Rona. Thank you so much for leaving us a stellar review!
Nick S.Local Guide · 18 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
The staff at Ultra Safe Pest Management was very helpful and responded quickly to our insect situation. Eric came out and was very knowledgable and thorough. Everyone we spoke with was helpful and guided us through all the information and questions. They also answered questions about safety and helped us figure out the best solution. Would highly recommend them!
Response from the owner · a year ago
Hi, Nick. We are thrilled to learn that you had a positive experience with us!
